Filed NY unemployment claim showing $0 benefit amount - normal while "application is being processed"?
I just submitted a new unemployment claim two days ago (on 11/04/2023) and checked my payment history today. It shows my claim is effective from 11/06/2023 to 11/11/2024, but my weekly benefit amount is showing $0.00 and maximum amount payable also shows $0.00. It says I have 104 effective days remaining. When I logged into the New York State Department of Labor website to view my Official Record of Benefit Payment History, here's what I'm seeing for my Current Claim: Start/Effective Date: 11/06/2023 Benefit Year Ending Date: 11/11/2024 Weekly Benefit Amount: $0.00 Maximum Amount Payable: $0.00 Effective Days Remaining: 104 The Latest Transaction(s) section has a message saying: "We are continuing to work on your application and are determining the amount of benefits you will receive. You may get a call from us if we require further information. You will receive a status update as your application progresses through the system." There's also a note explaining that "Weekly payments for $600 showing '0' under the 'Effective Days' column, and Debit Card or Direct Deposit under the 'Type' column, are the Federal Pandemic Unemployment Compensation (FPUC) payments." And it defines Effective Days as: "Each day in a week (Monday through Sunday) that you qualify for benefits is called an effective day." Does this mean my claim is under review? Is this normal? How long does it typically take before they determine my actual benefit amount? I'm getting worried because I really need these benefits to start soon. I was expecting to at least see some estimate of what my weekly benefit would be, but seeing $0.00 is concerning. Has anyone else experienced this when first filing?
50 comments

StarSurfer
Yeah this is totally normal. Everyone gets that $0 message at first while they process ur claim. It took about 3 weeks for mine to update with the real amount. Just gotta wait it out, frustrating I know.
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Dmitry Petrov
Author3 weeks?? omg I can't wait that long. do I need to keep certifying even tho it shows $0?
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StarSurfer
Yep, keep certifying every week even if it shows $0! They'll backpay you for all those weeks once they approve it. Don't miss a week or you'll regret it.
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Ava Martinez
mine only took like 10 days to update so it varies. but def keep certifying like they said
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Miguel Castro
After dealing with this same issue, I found the best solution was using claimyr.com to get an actual person on the phone. Talking to a live agent got my benefits calculated correctly within days instead of weeks of silence. Best decision I made - they call, wait on hold, then connect you directly to a rep. Check out their process here: https://youtu.be/Rdqa1gKtxuE
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Zainab Abdulrahman
Is this for real? Sounds too good to be true tbh
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Miguel Castro
100% worked for me. I was stuck with the $0 message for almost a month. Got through to someone who fixed it on the spot. The unemployment system is so backed up right now its impossible to reach them otherwise.
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Connor Byrne
another spam service 🙄 does it actually work? or just take your money
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Miguel Castro
Not spam at all! They just automate the calling and holding process. You still talk to the actual NY unemployment reps yourself. saved me hours of redial hell
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Yara Elias
I've been trying to get through for WEEKS. might give this a shot... nothing else is working
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QuantumQuasar
The $0 thing is just how the system works when theyre still processing. But 104 days remaining is weird. Should be 104 EFFECTIVE DAYS which equals 26 weeks (4 effective days per week). The system is so confusing.
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Keisha Jackson
I had literally the exact same issue in October. My claim was pending for like 2 months because they needed to verify my identity but NEVER TOLD ME. They eventually emailed me asking for documents. Check your email spam folder and keep an eye out for any mail from them.
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Dmitry Petrov
Authoromg thanks for the tip! I'll check my spam folder right now...
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Keisha Jackson
Did you find anything? They might also send stuff through the message system on the website so check there too!
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Dmitry Petrov
AuthorNothing in spam but I found a message in the online portal asking for my last 2 pay stubs! Thank you SO MUCH 😭
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Paolo Moretti
This is EXACTLY why the NY unemployment system is trash 🗑️ They dont explain anything clearly and everyone gets confused. And good luck getting anyone on the phone to explain it! The message basically means they haven't finished processing your claim yet. You'll get a determination letter with your real benefit amount eventually.
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Amina Diop
facts 💯 whole system needs to be rebuilt from scratch
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Oliver Weber
Last time I was on unemployment they took 6 WEEKS to process my claim. SIX. WEEKS. And I couldn't get anyone on the phone that whole time.
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Natasha Romanova
Did you upload all your required documents? I got stuck at $0 because they needed additional proof of income but the system never notified me properly. Log into your account and check if there's anything in the 'Uploaded Documents' section that shows as missing or incomplete.
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Dmitry Petrov
AuthorYeah I uploaded everything they asked for during the application process. At least I think I did...how do I check if something's missing?
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Natasha Romanova
Go to your account dashboard, then look for something like 'Document Requirements' or 'Uploaded Documents'. If anything's missing it'll show status as 'Required' or 'Incomplete
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NebulaNinja
I'm actually a former UI claims examiner (not in NY tho). The $0 means they haven't calculated your monetary eligibility yet. They need to verify your wages from all employers in your base period. If any employers don't respond quickly or if there's any discrepancy in your work history, it can delay things. This is totally normal during initial processing.
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Dmitry Petrov
AuthorThank you! That's really helpful to know. Do you have any idea how long it typically takes?
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NebulaNinja
In most states it should take 2-3 weeks for a clean claim (no issues). If there are any problems or verification needed, it can take 4-8 weeks. NY is one of the slower states unfortunately.
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Javier Gomez
Most helpful comment here 👆
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Emma Wilson
I almost lost my mind dealing with that exact message! I finally got it resolved by using claimyr.com - they got me connected to an actual person who fixed everything in one call. Before that I was calling nonstop for weeks with no luck.
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Dmitry Petrov
AuthorDid they ask for any personal info? Seems risky...
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Emma Wilson
They don't ask for any personal info at all. They just call the unemployment line for you and connect you when a human answers. You talk directly to the actual unemployment office.
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Malik Thomas
I've been through the NY unemployment system 3 times in the last few years and this happens EVERY. SINGLE. TIME. The system initially shows $0 while they process. Keep certifying weekly and eventually (usually 2-4 weeks) it will update with your correct amount and pay you retroactively for all certified weeks.
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Isabella Oliveira
THE MOST IMPORTANT ADVICE: Keep certifying weekly no matter what!!!! Even with the $0 showing. Once your claim gets processed, they'll pay you for all those weeks at once. If you skip certifying, you lose those weeks forever.
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Dmitry Petrov
AuthorThank you! I've got a reminder set in my phone to certify every Sunday now.
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Ravi Kapoor
Have you checked your mail? They often send determination letters through regular postal mail rather than electronically. I never got an email but got a letter 10 days after filing with my benefit amount.
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Freya Larsen
Honestly my friend had this issue and what worked for her was calling her state representative's office. They have connections at the unemployment office and can sometimes get things moving faster. Worth a try if you're stuck for more than a couple weeks!
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GalacticGladiator
Here's what you need to know about the ny unemployment $0 benefit situation: First - this is completely normal during initial processing. Your claim is in the system but hasn't been fully reviewed yet. Second - KEEP CERTIFYING WEEKLY! This is critical. Even though it shows $0, you need to certify every week you're unemployed. Once approved, you'll get retroactive payments. Third - The system is overwhelmed right now. Average processing time is 3-4 weeks, but can take up to 8 weeks in some cases. Fourth - If you need to speak with someone (which can dramatically speed things up), your best option is claimyr.com - they'll wait on hold and connect you directly to an agent when one is available. I was stuck for weeks until I used their service. Fifth - Check both your email AND physical mail daily. They sometimes send important notices requiring response via mail only. Sixth - Make sure you've uploaded all required documentation. Login to your account and verify nothing is missing. Hang in there - the system is frustrating but it does eventually work!
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Dmitry Petrov
AuthorThis is incredibly helpful! Thank you so much for taking the time to write all this out 🙏
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GalacticGladiator
No problem! Been through this nightmare myself. Feel free to DM if you have any specific questions.
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Omar Zaki
I second the claimyr recommendation - only way I ever got a human on the phone. Sitting on hold for 4+ hours is just not an option for most people.
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Chloe Taylor
Check if you qualify for partial benefits while they process your claim. If you've been working reduced hours or have any part-time work, you might be eligible for something in the meantime.
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Diego Flores
LMAO everyone here acting like this is normal... its NORMAL for the NY unemployment system which is COMPLETELY BROKEN. In what world should people have to wait weeks or months for benefits they need immediately? The whole system needs to be thrown in the garbage 🗑️
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Anastasia Ivanova
Preach 🙌
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Sean Murphy
fr fr the system is designed to make people give up
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StarStrider
idk why you're getting downvoted, you're right. other states process claims in days not weeks
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Zara Malik
It could also mean you might not qualify based on your wages in the base period. Did you work enough quarters in the past 18 months to qualify?
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Dmitry Petrov
AuthorI worked full time at the same job for 2 years before being laid off, so I should definitely qualify...
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Zara Malik
Then you should be fine! Just processing delays. The $0 doesn't mean denied.
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Luca Marino
I swear I must be the only person who had a smooth experience with NY unemployment 😂 Filed on a Monday, got my determination by Friday, payment the following week. Either I got insanely lucky or the system works better for some people than others.
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Nia Davis
when did you file? it was faster before covid but now its a disaster
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Luca Marino
Just 2 months ago actually. Maybe I just had a simple case? W2 employee, worked at same company for years.
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Mateo Perez
you won the unemployment lottery lmao
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Fatima Al-Suwaidi
Just went through this exact same thing last month! The $0 showing is completely normal - it's just the system's way of saying "we're still working on it." Mine took about 2.5 weeks to update with the actual benefit amount, then I got all the backpay at once for the weeks I had certified. The key things: 1) Keep certifying every single week even though it shows $0, 2) Check your messages in the online portal daily - they might request additional documents, 3) Don't panic about the $0 amount, it will update once they finish processing. Since you already found the message asking for pay stubs in your portal, you're on the right track! Upload those ASAP and you should see movement within a week or two after they receive them.
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