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NY unemployment payment delayed even though certification went through - money not released

I certified for my NY unemployment benefits like I always do, but the money hasn't been released to my account yet. I normally receive payment by today (Tuesday) after certifying on Sunday. My benefit year date shows I'm covered until 03/2025, so I know my claim is still active. The website just shows 'pending' with no explanation. Has anyone else experienced a delay this week? Should I be worried or just wait it out? The bills aren't going to pay themselves!

Donna Cline

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same here! certified sunday nite and still nothing in my account. usually hits by tuesday morning like clockwork. somethings def up with the system this week

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Lucas Parker

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Glad I'm not the only one at least. Did you call them or are you just waiting?

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Harper Collins

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This happened to me last month. There are a few reasons this could be happening: 1. There might be a system-wide delay (happens every few months) 2. Your work search activities might be under review 3. They could be verifying your identity again 4. If you reported any income, they might be recalculating your benefit amount If it's a system delay, it usually resolves within 1-2 days. If it goes past Thursday, that's when you should try calling the claims center. The number you need is 1-888-209-8124, but be prepared to wait for hours.

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Lucas Parker

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Thank you for the detailed info! I didn't report any income, and I've been doing the same work search activities I always do. I'll give it until Thursday like you suggested. Really appreciate your help.

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Donna Cline

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i tried calling that number just now and got a message saying all representatives r busy. been on hold for 45 min already ugh

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Kelsey Hawkins

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Is this the first time you've had a payment delay? Did you answer any questions differently when you certified? Sometimes even a tiny change can trigger a review. I'm always paranoid about making mistakes during certification because I once had my benefits frozen for THREE WEEKS because I accidentally clicked "yes" instead of "no" on one question. The anxiety was awful!!!

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Lucas Parker

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This is the first delay I've had in months. I'm pretty sure I certified exactly the same way I always do, but now you've got me worried I might have made a mistake without realizing it. Three weeks sounds terrible! How did you eventually get it resolved?

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Dylan Fisher

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There's currently a processing delay affecting some claims in the NY unemployment system. I just got off the phone with a representative who confirmed they're aware of the issue and working to clear the backlog. They said most delayed payments from Sunday's certification should process by tomorrow (Wednesday). If you don't receive your payment by Thursday, then you should definitely call to check on your specific claim. There might be an additional issue that needs to be addressed.

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Lucas Parker

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Thank you so much for this update! It's a relief to know it's a known issue and not just my claim. I'll wait until Thursday before panicking.

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Kelsey Hawkins

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How did you actually get through to someone?? I've been trying for days with no luck!

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Edwards Hugo

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I had this same problem last week and wasted hours trying to get through on the phone. After trying for two days and never getting past the hold music, I used a service called Claimyr (claimyr.com) that got me connected to an agent in about 20 minutes. They have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE Once I finally spoke with someone, they told me there was a flag on my account because I had worked a single day during one week and reported those earnings. The agent removed the hold right away, and my payment came through the next day. Might be worth a try if you can't get through by Thursday.

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Donna Cline

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never heard of this before. does it actually work? seems sketchy

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Edwards Hugo

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It worked for me - they just help you get past the phone queue. The representative I talked to was an actual NYSDOL employee who fixed my claim.

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Lucas Parker

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Thanks for the suggestion. I'll wait until Thursday first since it sounds like this might resolve on its own, but I'll keep this in mind if I need to call and can't get through.

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Gianna Scott

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DONT PANIC YET!! The system is a MESS this month! My brother and I both had delays last week but the money showed up 2 days late with NO EXPLANATION!! The DOL never tells you anything useful and the website is useless. Just wait a couple more days before you freak out.

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Lucas Parker

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Thanks for the reassurance. The lack of communication is definitely the most frustrating part. If they'd just post an update about delays, it would save everyone a lot of stress.

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Alfredo Lugo

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When I had a delay last year it was because they were doing some kind of quarterly review thing. Something about verifying my base period wages again? The agent told me this happens automatically sometimes. But my situation might be totally different from yours so idk if that helps.

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Lucas Parker

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That's interesting - I didn't know they did quarterly reviews. My claim was recertified a couple months ago, so maybe it is something similar. Thanks for sharing your experience.

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Dylan Fisher

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Just a follow-up: NYSDOL just posted on their Twitter account that they've resolved the processing delay, and all pending payments from Sunday and Monday certifications should be released within 24 hours. You might want to check your payment status tomorrow morning.

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Lucas Parker

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That's great news! I'll check my account first thing tomorrow. Thanks for keeping us updated!

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Lucas Parker

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UPDATE: Just wanted to let everyone know my payment came through this morning. Looks like it was just the system-wide delay mentioned above. Thanks to everyone for your help and advice!

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Donna Cline

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got mine too! what a relief

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Kelsey Hawkins

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Glad it worked out! The uncertainty is the worst part.

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