New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Just went through this same confusion last month! The NY DOL website actually has a countdown timer that shows when weekly certification opens - it's at the top of the page once you log in. Really helps take the guesswork out of it. Also, don't stress too much about the exact timing - I've claimed anywhere from Sunday morning to Wednesday and still got paid on the same Tuesday. The system is pretty forgiving as long as you get it done within the week!

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Oh wow, I had no idea about the countdown timer! That's exactly what I needed to see. Thanks for mentioning that - I'll definitely look for it when I log in. Good to know the timing isn't as strict as I thought too. This whole thread has been super reassuring! 🙌

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Welcome to the unemployment filing world! Just filed my first claim last month too and was just as confused. One thing that really helped me was bookmarking the NY DOL login page and checking it Saturday night around 11:45 PM - you'll see the system update right at midnight and the "Weekly Certification" button becomes active. Also heads up - if you're planning to do it Sunday morning, have your coffee ready because the questions take about 10-15 minutes to complete properly. Better to be awake and focused than rush through it! Good luck! 🍀

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Been doing this for 2 months now and haven't had any issues. Just stay consistent with your weekly claims and job searches and you'll be fine.

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One thing I'd add is to make sure you're actively looking for work in your field or related fields. NYS DOL expects you to accept "suitable work" which generally means jobs that match your skills and pay at least 80% of your previous wage (after the first few weeks). Also, if you get called for an interview, you MUST go - turning down interviews without good cause can disqualify you from benefits. Keep track of all your activities in a spreadsheet or notebook with dates, company names, and what type of contact you made. It really helps to stay organized from the start rather than trying to recreate everything later if they ask for your records.

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i just wanna add that i was in the same boat last year and honestly what worked for me was just showing up at the OTDA office in person with all my paperwork. they dont like to admit it but the squeaky wheel gets the grease with these programs. good luck!

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I've been dealing with ERAP for months too and it's incredibly frustrating! One thing that helped me was creating a paper trail - I started sending emails to erap@otda.ny.gov with my application number in the subject line every week asking for status updates. Even though they rarely respond, it creates documentation that you've been trying to get information. Also, if you're really close to eviction, make sure you have documentation of your ERAP application when you go to housing court. Judges are usually willing to postpone proceedings if you can show you have a pending ERAP application. Bring your confirmation email and any correspondence you've received. The waiting is awful but don't give up - I know people who waited 4+ months and then suddenly got approved and had everything back-paid. Keep pushing through all the channels people mentioned above!

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this whole system is rigged against people trying to do better. they want you to work but then make it impossible to survive while you're looking

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I went through something similar when I got out 3 years ago. The key thing to understand is that you need to have "qualifying wages" from covered employment - basically jobs where your employer paid unemployment insurance taxes on your behalf. Prison work programs don't count because no UI taxes were paid. However, don't give up! There are workaround programs specifically for formerly incarcerated individuals. Contact your local American Job Center (One-Stop Career Center) - they have federal funding for reentry employment services. Also look into the Work Opportunity Tax Credit program, which gives employers incentives to hire people with criminal records. Some temp agencies specialize in helping people with records get that initial work history you need to eventually qualify for UI benefits. The system is frustrating, but there are people out there specifically trained to help navigate these barriers.

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Yeah, the agent said if you don't qualify for a new claim, you should: 1. Apply for SNAP benefits if you haven't already 2. Contact your county's DSS about emergency assistance 3. Check with NY Housing for rent assistance programs 4. Visit your local career center for job placement help She also mentioned they have a program to help with retraining if you want to switch industries. I'm looking into that option now.

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Thank you so much for sharing this information! This is really helpful. I'll definitely look into the retraining program too since my industry seems to be shrinking.

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I'm in a similar situation - my benefits are ending next week and I'm really stressed about it. Reading through all these responses has been incredibly helpful! I had no idea about the 10x weekly benefit rule or that you could get SNAP while on unemployment. For anyone else who's panicking like I was, it sounds like the key things to do are: 1) Calculate if you earned enough during your benefit year (include ALL W-2 work, even short temp jobs), 2) If you don't qualify for a new claim, apply for SNAP and other assistance programs RIGHT NOW, 3) Use that Claimyr service to actually talk to someone at NYSDOL instead of waiting on hold forever. Thanks to everyone who shared their experiences - this community is a lifesaver when the official resources are so confusing!

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