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NY unemployment benefit year ending but effective days at 0 - what do I do next?

So my effective days just hit 0 last week, but my benefit year doesn't end until 03/14/2023. When I checked my payment history it still shows that I have a balance. Last time I spoke with someone at unemployment they said I should just keep certifying even after hitting 0 effective days and payments would continue automatically. I think this happened to me like 8 months ago and I just kept certifying for about 2-3 weeks, then started getting my regular payments again. Just want to make sure I'm doing this right and don't need to file a new claim or something. Has anyone else dealt with this before? The system is so confusing sometimes.

Grace Johnson

Yep, just keep certifying every week like normal. The system sometimes has these weird hiccups where it shows 0 days but your benefits are still active until your benefit year ends. I went through the same thing back in November and after 2 weeks of certifying with no payment, it suddenly started paying me again. The rep I talked to said it was just the system doing some recalculation thing.

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Aurora St.Pierre

Thanks for the reassurance! Did you get backpaid for those 2 weeks you certified without payment?

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18d

Grace Johnson

Yeah I did! It all came together in one lump payment about 3 weeks after I hit zero. Just make sure you keep your certification history somewhere so you have proof if needed.

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16d

Jayden Reed

This didn't work for me at all. Had to call them 😩 Took forever to get through

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15d

Nora Brooks

I was in this exact situation last month! After trying to get through on the phone for days with no luck, I found this service called Claimyr (claimyr.com) that got me connected to an actual agent within an hour. Talking to an agent got my $ unlocked so fast - totally worth it after all the stress. They also have a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

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Eli Wang

yeah right, another 'miracle solution'... what's the catch? 🙄

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17d

Nora Brooks

No catch, it just calls for you and stays on hold so you don't have to. When an agent picks up, it connects them to your phone. Saved me like 4 hours of hold time tbh

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15d

Cassandra Moon

hmm I've been burned by so many of these 'services' before... what makes this different?

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15d

Nora Brooks

It literally just does one thing - calls and waits on hold for you. That's it. After weeks of trying to get through myself, it was the only way I finally talked to someone who could fix my claim.

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15d

Zane Hernandez

I used this too! Agent cleared my issue in like 5 mins after I spent weeks trying to figure it out on my own

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15d

Genevieve Cavalier

This is actually a thing with NY unemployment - they call it the 'transitional claim' process. What happens is when you hit 0 effective days but your benefit year isn't over, the system automatically reviews your claim to see if you're eligible for continued benefits. You don't need to file a new claim until your BENEFIT YEAR ends (not when effective days hits 0). Most important things: 1) Keep certifying every week without fail 2) Check your message inbox on the portal regularly 3) Make sure your contact info is up to date 4) If you don't see payments resume within 3 weeks, CALL THEM I've been through this mess twice and both times it resolved itself, but I know people who had to call. If you can't get through on the phones, claimyr.com is honestly the best service for bypassing the hold times. Just give them your number and they'll call you when they get an agent on the line. The NY unemployment system is basically held together with duct tape and prayers at this point 😂

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Ethan Scott

I'm dealing with this right now too! Two weeks of certifying with no payment after hitting zero days. This whole system is trash 🤮

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Lola Perez

Tell me about it. I think the system is designed to be confusing on purpose so people give up.

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16d

Ethan Scott

100%. And then when you finally get someone on the phone they act like you're stupid for not understanding their broken system

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15d

Nathaniel Stewart

You need to call them asap. Don't listen to people saying just keep certifying. My friend did that and ended up missing out on 6 weeks of benefits because something was flagged in the system that needed manual review.

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Aurora St.Pierre

Thanks for the heads up. Did your friend get all the back weeks paid eventually?

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15d

Nathaniel Stewart

Eventually yes but it took almost 2 months to sort out. Better to just call now and fix it early. Save yourself the headache.

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Riya Sharma

This ⬆️ Call them ASAP. The longer you wait the more complicated they make it.

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Santiago Diaz

different states have diffrent rules but in ny you should be fine just keep claiming. the system will make you answer some additional questions after a few weeks to confirm your still eligible but otherwise you dont need to do anything else.

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Millie Long

CALL THEM NOW!!! I waited and regretted it. Ended up stressing for weeks when a 10 minute call would have fixed everything.

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Aurora St.Pierre

Were you able to get through easily? Every time I call I'm on hold forever and then get disconnected.

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15d

Millie Long

Hell no it took like 20 attempts. Call at exactly 8:00am when they open or use that claimyr service someone mentioned. Thats what my cousin did after i told him about my nightmare experience

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15d

KaiEsmeralda

Your claim is in the dreaded "transitional period" lol. Keep certifying but also call to check on status because sometimes the computer system messes up during this time. If u hit 3 weeks with no payment defo call them.

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Debra Bai

i had the exact same situation. just keep certifying. they review your claim automatically. took about 3 weeks then i got paid for all the weeks i certified during the wait. no need to file a new claim until benefit year ends.

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Gabriel Freeman

Not always true. My cousin had to call because his claim got stuck for some reason.

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15d

Debra Bai

yeah i guess everyones situation is different. i was just sharing my experience. if u dont see movement after few weeks then def call

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15d

Laura Lopez

NY unemployment website says: "If you use all 26 weeks of benefits before the end of your benefit year, and you are still unemployed, you will not be able to collect again until your benefit year expires." So looks like if your benefit year isnt over yet, you should still be good to keep certifying.

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Victoria Brown

That's outdated info from before the pandemic. The rules changed after all the extensions and programs they added.

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15d

Laura Lopez

oh fr? dam this is why everyone's confused. they need to update their website 🙄

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Samuel Robinson

Here's what you do: 1) Take a screenshot of your current claim info showing 0 effective days but benefit year still active 2) Keep certifying each week without fail 3) If no payment after 2 weeks, call them I went thru this in January. Everything worked out but I was sweating bullets thinking I'd lose my benefits. The ny unemployment system is so old and glitchy.

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Aurora St.Pierre

Thanks! That's a good idea to take screenshots for documentation. Will do that today.

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15d