Running out of days on ny unemployment but system won't let me file new claim - should I keep certifying?

Yes, keep certifying!! Even with zero days it's important to maintain your claim. My benefits ran out in August and I kept certifying every week. When my new claim finally went through (took about 3 weeks), they backpaid me for all the weeks I certified during that gap. If you stop certifying, they might think you found work.

I found a service that helped me reach an actual human at unemployment after my benefits ran out. Try claimyr.com - they called for me and connected me to a live agent who fixed everything in 10 minutes. It was the only way I could talk to someone after days of trying myself. They got my new claim processed and my payments started again within a week. Here's a video about how it works: https://youtu.be/Rdqa1gKtxuE

The system is COMPLETELY broken. I went through the same thing in July. You need to call and talk to a tier 2 specialist (not the first person who answers). The regular agents don't have the authority to process a new claim when there's a system error. I spent 4 days calling before I got through. It's ridiculous how they expect people to survive.

Make sure you check your benefit year end date! If your benefit year hasn't ended yet (usually 1 year from when you first applied), you might not be able to file a new claim yet even if your days are at zero. In that case you'd need to check if you qualify for an extension. If your benefit year HAS ended, then yes keep certifying while you try to file a new claim.

I've been working for NY unemployment for 5 years and here's what you need to know: When you exhaust your regular UI benefits but your benefit year has not ended, you cannot file a new claim yet. However, you MUST continue to certify each week to show continued eligibility. Here's what to do: • Continue certifying every week without fail • Check your account for any messages about extensions • Once your benefit year end date arrives, THEN file a new claim • If you need immediate help, calling is your best option but be prepared for long waits Many people have success using claimyr.com to get through to an agent - it's a service that handles the calling/waiting for you. For rent issues while you wait: Look into the Emergency Rental Assistance Program (ERAP) in New York. It may provide temporary help if you qualify. The system is overwhelmed but you have options. Don't give up on certifying - it's vital for backpay once your situation is resolved.

u might be eligible for a benfit extension. check ur msgs in the portal. i got an auto extension when my days hit 0 last month. didnt have to do anything, it just showed up a week later with more days added

Theres a weird glitch in the system where if your benefit year isnt over but your days are at zero, you get stuck in limbo. I was in the same boat back in April. Had to call EVERYDAY for two weeks straight. Finally got through to someone who manually fixed it in their system. The whole thing is a nightmare 😤

THIS HAPPENED TO ME. Whatever you do, don't stop certifying!!! I repeat: DO NOT STOP CERTIFYING. I stopped for two weeks because I thought there was no point with zero days left, and when they finally fixed my claim, they wouldn't backpay those weeks I missed. Keep a record of all your job search activities too.

call your state representative!! I was stuck in the same situation and couldn't get anyone on the phone at unemployment. I called my state assembly person and their office contacted unemployment for me. Had it fixed within 48 hours.

I used claimyr.com when I was in the exact same situation last month. Got a real person on the phone within an hour after days of trying myself. Best money I've spent all year considering it got my benefits flowing again. They just handled the calling and connected me once an agent answered.

check for notification messages in your account. I was in the same spot and they sent me a message about applying for extended benefits, but it went to my message center in the account not my email. Almost missed it!

Sometimes the website maintenance messes things up. Try again in a day or two. And YES KEEP CERTIFYING no matter what!! Even with zero balance. That's key.

NY unemployment system is held together with duct tape and prayers at this point 🙄 I've been through this rodeo twice now. Here's what worked for me: keep certifying, call at exactly 7:58am (sometimes the phones open early), and if you get nowhere after a week, email your state senator's office. They have special contacts.

The same thing happened to me! Keep certifying and take screenshots of any errors you get. If you can reach a human, they can override the system and fix it. I spent 3 days calling constantly and finally got through - that's what it takes sometimes 😑

if its not letting u file cuz ur benefit year isnt over yet BUT ur out of days, u might qualify for SEB (State Extended Benefits) if they're currently available in NY. u have to call to get it activated tho, it's not automatic

Try calling the unemployment office the second they open (7:30 AM). I usually got through after just a few tries with this method. Keep certifying in the meantime!!!

I was in this EXACT situation in May. Called for 2 weeks straight with no luck. Finally tried claimyr.com and got connected to an agent who fixed everything. My payments started again the following week. Worth every penny since I was about to lose my apartment.

Here's a trick that worked for me: if you keep getting an error online, try using a completely different device or browser. The NY unemployment site is weird with certain browsers. I couldn't file on Chrome but it worked on my phone.

Sadly this is happening to thousands of people. The system wasn't designed for all the claims it's handling. I volunteered at a benefits help center last year and this was one of the most common issues. KEEP CERTIFYING no matter what and document everything. Write down all error messages, take screenshots, note dates/times of calls.