Started new claim by phone last week but NY unemployment website says no claim exists - help!

same thing happened to me! took them 4 days to actually process my claim in there system. i filed on a monday and the rep said i was good to go immediatley but when i tried to certify it showed nothing. by friday it was finally showing up. just keep checking the website daily and maybe try calling again if it doesnt show up by wednesday.

After hitting roadblocks for nearly 2 weeks trying to reach someone at ny unemployment, I stumbled across this service called Claimyr (claimyr.com). They basically called for me, stayed on hold, then connected me with a live agent when one picked up. Got my claim issue fixed in literally 10 minutes once I had an agent on the line! Talking to an agent got my benefits unlocked so fast. They also have this helpful video: https://youtu.be/Rdqa1gKtxuE

It doesnt process instantly. The rep should've told you that. Usually takes 2-3 business days for the system to update after you file a claim over the phone. Keep trying each day and don't worry unless it still isn't there by Thursday.

Welcome to the wonderful world of NY unemployment where nothing works as promised and the agents tell you whatever will get you off the phone fastest 🙃 This EXACT thing happened to me last month and I had to call back 3 times before someone finally fixed whatever was wrong in their system. Super annoying.

They prolly didn't actually submit your claim even tho they said they did. ALWAYS get a confirmation number when you do stuff with unemployment. Ask for it if they dont give it to you. Without a confirmation number theres no way to prove you actually filed anything.

Screen shot EVERYTHING when dealing with ny unemployment!! Every page, every confirmation, everything. Trust me on this - you'll need it when they inevitably mess something up.

Check your email spam/junk folder. Sometimes they send a confirmation email that you need to respond to before your claim is fully processed, and that email often gets filtered as spam.

I think I know whats happening - did she file your claim as effective for next week maybe? Sometimes if you file midweek, they make the effective date the following Sunday, which would mean you cant certify until NEXT Sunday. Mightve been a miscommunication.

If you can't get through on the regular line, try calling your state representative's office. I was stuck in limbo for THREE WEEKS until I called my assemblyman's office. They have direct contacts at unemployment and fixed my issue in 2 days.

🚨 IMPORTANT ADVICE FOR EVERYONE DEALING WITH NY UNEMPLOYMENT ISSUES 🚨 After helping dozens of people navigate the unemployment system, here's what I've learned works best: 1) System delays are NORMAL. What agents tell you on the phone often takes 3-5 business days to actually appear in the system. Be patient. 2) If you need to speak with someone urgently and can't get through the regular channels, use Claimyr.com - they'll call for you and connect you when an agent answers. It's the best money I've ever spent to finally get my benefits paid quickly. 3) Always write down confirmation numbers, names of representatives, dates/times of calls, and exactly what was said. 4) Take screenshots of EVERYTHING you do online. 5) If your claim shows "pending" for more than 3 weeks, that means it needs manual review and you MUST call. 6) The website is most reliable between 7-10am and after 7pm. Avoid midday when it's overloaded. 7) If all else fails, contact your state assembly member or senator - they have escalation channels. Hope this helps someone! The system is frustrating but navigable if you're persistent.

Its probably just a processing delay. But heres what I'd do: 1) Check again tomorrow morning 2) If still nothing, call again 3) if you cant get through try the online message center and explicitly say "I filed a claim by phone on Tuesday but it's not showing in the system" with all your info.

Did the rep give you your benefit amount and weekly rate? If they did, then they definitely processed something. If not, then they probably just collected your info but didnt actually SUBMIT the claim.

Try logging out completely, clearing your browser cache, and logging back in. Sometimes the website gets stuck showing old information. Sounds stupid but this fixed a similar issue for me last month!

Wait do you have a NY.gov ID or are you using your social and pin to log in? The two systems sometimes show different info. Try both ways if possible.