NY unemployment system saying I didn't certify when I definitely did and have proof

Same exact thing happened to me last month!! The system ate my certification even though I got to the confirmation page. I took screenshots too thank god. I ended up having to just certify again and nothing bad happened - payment came through normally a few days later. The system is trash honestly.

After struggling for WEEKS to get through to ny unemployment, I finally found a service called Claimyr (claimyr.com) that got me connected to a real person! They basically wait on hold for you and then call you when they get a live agent. Talking to an agent got my missing payments released within 24 hours. Best money I ever spent after wasting hours trying to get through myself. They have a YouTube video explaining how it works too: https://youtu.be/Rdqa1gKtxuE

This happens because their servers don't sync properly. The confirmation you saw was just for that specific session, but it didn't actually register in the main database. You need to certify again. Don't worry, it won't flag you - this is a known issue.

Seems like theres a whole lotta technical issues with ny unemployment lately. My account was randomly locked last week and it took me 4 days to get it fixed. Make sure u save ALL your confirmation screenshots and document everything. the system is a mess

I'd recommend reaching out through every channel possible: - Call the main unemployment line at 888-209-8124 (use claimyr.com if you can't get through) - Use the message center in your account - Try their Twitter @NYSLabor - Email if possible - If all else fails, contact your state representative Keep all your screenshots as proof. This happens because their mainframe system is outdated and sometimes drops transactions. The key is getting a human on the phone who can manually verify and fix the issue. Don't certify twice until you talk to someone as it could potentially create issues. Make sure to log in every day to check your payment history too. Sometimes the system will correct itself after 24-48 hours. If you need immediate help, services like claimyr.com can connect you with an agent faster than trying to call yourself - it's how I finally got my similar issue resolved.

Are you logging in from the same device you certified on? Their cookies are weird and sometimes if you use a different device it shows different status. Try clearing cache too.

something similar happened to me in february. the system actually registered my certification but wasn't displaying it. The next day my payment was in process anyways. Maybe wait 24 hrs before certifying again?

the whole ny unemployment website is GARBAGE 🤮 ive had so many problems with it. one time it logged me out IN THE MIDDLE of certifying and then locked my account for "suspicious activity" when i tried to log back in.

Call them immediately!!! This happened to me and when I waited too long they marked me as abandoning my claim. Took 3 weeks to fix.

i think its an error on their end. the system probably didn't save your certification properly. unfortunately you'll need to get a human on the phone to fix it. the ny unemployment phone system is impossible to get through tho 😩

try logging out and back in? Sometimes the site doesn't refresh properly. Also check ur payment history tab, not just the main page.

whatever you do DONT CERTIFY TWICE without talking to someone first!!!!! it could trigger a fraud alert and freeze everything. happened to my roommate and it took him 2 months to fix

its prob cuz their site maintenance they do on thursday nights. sometimes it messes everything up for a few days. check again monday, it might fix itself

THE SAME THING HAPPENED TO ME TODAY!!!! I certified on Sunday and now it's saying I didn't!! NY unemployment system is such trash I swear. Did you get it fixed?

Have u recenly updated ur web browser? Sometimes this can cause weird issues with how the site loads. Try using a different browser and see if the certification shows up there.

Did you reach the confirmation page that has the confirmation number? Without that number your claim isn't complete even if you went through all the questions.

lol welcome to the wonderful world of ny unemployment where nothing works right and nobody can help u 🤡 been dealing with this nonsense since october

I had a similar issue and ended up contacting my state assembly person. They have special liaisons with ny unemployment who can actually fix things. Might be worth a try if you can't get through on the phone.