NY unemployment system not recognizing my weekly claim - showing I didn't certify when I did

This happened to me last month. The system sometimes has a delay in updating your claim status. Wait 24 hours and check again before trying to re-certify. If you still see the option to claim tomorrow, call NYSDOL to verify - they can see on their end if your claim was actually processed. Don't certify twice for the same week or it could trigger a fraud investigation.

omg same thing happened 2 me!! i certified sunday night and then tuesday it was like i never did it!! had to call like 50 times to get thru to someone

This is a known glitch in the system that happens occasionally, especially after system maintenance which they typically do on weekends. DO NOT certify again! That will definitely create problems. The confirmation picture you took is smart - that's good evidence if you need it. Look at the certification status in your payment history page - sometimes that shows the correct status even when the homepage doesn't. If that still shows you haven't certified, you'll need to call and speak with an agent who can manually verify and fix this in their system.

THE SYSTEM IS TOTALLY BROKEN!!! This happens ALL THE TIME!! They expect us to just sit around and wait while they "fix" their garbage system?? I've had THREE different glitches in the past two months. Last time they told me "it's a known issue" but STILL took 2 weeks to fix and get me my money. Meanwhile my bills don't wait!!! How are we supposed to survive when we can't count on the ONE THING that's supposed to help us???

I had something kinda similar but it was because I accidentally used a different browser than normal. Do you usually certify on your phone but tried on computer this time? Sometimes the cookies or something get messed up.

After struggling with a similar issue last month, I finally found a solution that worked. I was trying for DAYS to get through on the phone with no luck - constantly disconnected or stuck on hold forever. I finally tried using Claimyr (claimyr.com) which got me connected to an actual NYSDOL agent in about 15 minutes. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent confirmed my claim had actually gone through despite the website showing otherwise. She made a note in my file and my payment processed the next day. Saved me hours of redial frustration.

One other thing to check - make sure you're looking at the correct week ending date when you log in. The UI system shows weeks ending on Sunday, so if you certified for week ending 3/12/2025 but you're looking at the option for week ending 3/19/2025, that would explain why it's showing the option to certify (because that would be for the new week). Double-check the dates carefully.

Based on everything you've described, this is definitely a system glitch rather than user error. I recommend: 1. Don't certify again for the same week 2. Try logging in during non-peak hours (early morning or late evening) 3. If it still shows the same error tomorrow, you'll need to speak with an agent 4. Keep that screenshot as evidence 5. Check your bank account in 3-4 business days - sometimes the payment processes correctly even when the website shows an error The good news is that these system glitches almost always get resolved without affecting your benefits. It's just extremely stressful while waiting for it to work itself out.

My cousin works for the state (not unemployment but another dept) and she says their computer systems are having major issues since they tried to update some security features last weekend. Might be related to why your claim isn't showing up correctly.

UPDATE: I finally got through to someone on the phone! The agent confirmed that my certification DID go through on their end, even though the website wasn't showing it correctly. She said they're aware of the display issue affecting some accounts and are working to fix it. My payment should process normally despite the website glitch. Such a relief! Thanks everyone for your help and suggestions.