New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

The system is so backwards. You get punished for standing up for yourself but if you stay and let them abuse you, that's somehow better? I've been fighting NYS Department of Labor for months over a similar situation.

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I went through something similar last year - walked out after repeated verbal abuse from my supervisor. NYS Department of Labor initially denied my claim but I appealed with witness statements from two coworkers who saw the incidents. The appeals referee ruled in my favor after a phone hearing where I explained how the hostile environment affected my mental health and work performance. The whole process took about 8 weeks but I did get my benefits backdated. Don't let fear of denial stop you from filing - you have more rights than you think when it comes to hostile work environments.

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One thing that helped me was setting up text notifications through the portal. Go to your profile settings and enable SMS alerts - they'll text you when there are updates to your claim status or new messages. Also, if you're really stuck, try calling first thing in the morning right when they open at 8am. The wait times are usually shorter then. I finally got through after about 45 minutes on hold and the rep was actually really helpful in explaining what was happening with my claim.

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Thanks for the tip about calling at 8am! I've been trying randomly throughout the day with no luck. Going to set my alarm and try first thing tomorrow morning. The text notifications sound helpful too - I didn't even know that was an option.

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Another thing to check is the "Payment History" section in your online account. Even if your claim status shows "Under Review," you might see pending payment amounts there which can give you an idea of your weekly benefit amount once approved. Also, make sure your direct deposit information is set up correctly in advance - I've seen people get delayed payments because they had to mail paper checks instead. The whole process is frustrating but hang in there, most claims do get processed eventually!

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"Authorization Error on NY Labor Website Preventing Me From Filing Unemployment Claim"

I'm getting laid off and trying to file for unemployment but the New York State Department of Labor website keeps giving me an error. I've gone to https://apps.labor.ny.gov/OnlineServices/Ext/individual/ but I keep getting this message: "The server could not verify that you are authorized to access the page requested" ("El servidor no pudo verificar que estás autorizado para acceder a la página solicitada"). I've tried both calling and applying online but nothing is working. I've clicked "Back to Labor" and tried going through the various sections like "Agencies," "App Directory," "Counties," "Events," and "Services" but still can't get through the authentication error. Getting really frustrated. I need to file for unemployment ASAP since my last day is coming up, and I can't even get past this authorization error. Anyone know another way to file through the NY Department of Labor or how to fix this authorization issue? Has anyone else had this problem with the New York unemployment system?

I'm dealing with this exact same issue right now! Been trying to file my unemployment claim for the past 4 days and keep hitting that authorization error. So frustrating when you're already stressed about losing your job and then the system won't even let you apply for benefits. I've tried different browsers, clearing cache, incognito mode - nothing works. Might have to bite the bullet and try that claimyr service people are mentioning since calling directly seems impossible to get through. Thanks everyone for sharing your experiences, at least I know I'm not the only one dealing with this mess! 😤

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@Giovanni Colombo I feel your pain! Just went through the same nightmare last week. The system is absolutely broken right now. I ended up getting through by trying at like 6:30 AM on a Tuesday - apparently way fewer people are trying that early. Also heard from my cousin who works in IT that the NY site has some weird session timeout issues, so if you ve'been on any NY.gov pages recently, completely close your browser and wait like 10 minutes before trying again. Hope you get through soon! 🙏

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I'm having the exact same authorization error! Been trying for almost a week now and it's driving me crazy. What's even more frustrating is that I can access other parts of the NY.gov site just fine, but as soon as I try to get to the unemployment filing section, boom - authorization error. Has anyone tried using a different device entirely? Like maybe trying from a phone vs computer or vice versa? I'm wondering if it's somehow tied to device fingerprinting or something. Also saw someone mention trying the mobile app - does NY even have a mobile app for unemployment claims or is it all web-based? Really appreciate everyone sharing their workarounds. This system is clearly overwhelmed and needs serious fixing. Going to try the early morning approach and the labor.ny.gov navigation method mentioned above. Fingers crossed! 🤞

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@Mary Bates I tried switching from my laptop to my phone and that actually worked! Something about the mobile browser seemed to get past the authorization issue. Also there s'no official NY unemployment mobile app - it s'all web-based which is part of the problem. The mobile site is way more basic but at least it let me get through to start my claim. Try opening it in Chrome mobile browser if you haven t'already!

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@Mary Bates @Dmitry Smirnov Yes! The mobile browser trick totally works! I just tried it on my iPhone after seeing Dmitry s comment'and got through on the first try. Seems like their desktop site has some kind of authentication bug but the mobile version bypasses it somehow. Also want to add - make sure you re using'cellular data instead of WiFi when you try mobile, I noticed that made a difference for me too. Finally got my claim started after 5 days of frustration! Thanks everyone for the tips 🙌

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ugh the waiting is the WORST part!! I remember pacing around my apartment checking my bank account every few hours when I was waiting for my first payment. hang in there, it will come through

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I went through this same exact situation last month! My claim was approved but I didn't see my first payment for about 2.5 weeks. What helped me was logging into my NY.gov account and checking the "Payment History" section - sometimes it shows as "processed" before it actually hits your bank account. Also make sure you're doing your weekly certifications on time because any delay there can push back your payments. The first payment usually includes backpay for all the weeks since you filed, so it should be a decent amount when it finally comes through. Definitely stressful waiting though!

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I'm new to this community and just received my audit letter yesterday. Reading through everyone's experiences here has been incredibly helpful and honestly a huge relief! My audit was likely triggered because I had some Uber driving income mixed with part-time warehouse work during my claim period. Even though I reported every single payment on my weekly certifications, the variable nature of the gig work means some weeks I earned $50 and others $300, which probably looked inconsistent to their automated systems. I'm gathering all my documents now - bank statements, Uber earnings summaries, W-2 from the warehouse job, and screenshots of all my weekly certifications. The timeline spreadsheet idea that so many of you have mentioned sounds like exactly what I need to create to show the clear connection between my work, payments, and reporting. It's definitely stressful, but seeing how many honest claimants here came through their audits successfully is giving me confidence. Thanks for creating such a supportive space to share these experiences - it makes this whole process feel much less scary when you know you're not alone!

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Welcome to the community Omar! Your situation with Uber driving plus warehouse work sounds very similar to what many of us here have experienced - that combination of variable gig income with traditional W-2 wages seems to be a really common audit trigger. The fact that you reported everything on your weekly certifications is definitely going to work in your favor. I'm also new here and going through my first audit, and reading everyone's stories has been such a lifeline. The variable income from week to week (like your $50 to $300 range) is exactly the kind of pattern that probably flags their automated systems for review, but it's also completely legitimate work that auditors understand. That timeline spreadsheet approach everyone keeps mentioning seems to be the key to success - showing that clear connection between work performed, payments received, and weekly reporting. It's so reassuring to know there are others going through this same stressful process right now and that honest reporting typically leads to successful outcomes. We've got this!

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I'm new to this community and just received my audit letter today - what a coincidence to find this thread right when I need it most! Reading through everyone's experiences has been incredibly reassuring. My situation involves some freelance graphic design work I did while claiming benefits, plus a brief return to my previous job for about 3 weeks before being laid off again. I reported everything on my weekly certifications, but now I'm worried about whether I calculated the partial benefit deductions correctly or if the timing of my job separation and return might look suspicious to auditors. From what I'm reading here, it sounds like multiple job separations and freelance income are both common audit triggers. I'm starting to gather all my documentation - contracts, invoices, bank statements, separation notices, and my weekly certification records. The timeline spreadsheet approach that so many of you have mentioned sounds like exactly what I need to organize everything clearly. It's definitely nerve-wracking, but seeing how many honest claimants came through successfully is giving me hope. Thanks for sharing your experiences - this community is exactly what I needed to find today!

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