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One thing that helped me was setting up text notifications through the portal. Go to your profile settings and enable SMS alerts - they'll text you when there are updates to your claim status or new messages. Also, if you're really stuck, try calling first thing in the morning right when they open at 8am. The wait times are usually shorter then. I finally got through after about 45 minutes on hold and the rep was actually really helpful in explaining what was happening with my claim.
Another thing to check is the "Payment History" section in your online account. Even if your claim status shows "Under Review," you might see pending payment amounts there which can give you an idea of your weekly benefit amount once approved. Also, make sure your direct deposit information is set up correctly in advance - I've seen people get delayed payments because they had to mail paper checks instead. The whole process is frustrating but hang in there, most claims do get processed eventually!
The system is so backwards. You get punished for standing up for yourself but if you stay and let them abuse you, that's somehow better? I've been fighting NYS Department of Labor for months over a similar situation.
I went through something similar last year - walked out after repeated verbal abuse from my supervisor. NYS Department of Labor initially denied my claim but I appealed with witness statements from two coworkers who saw the incidents. The appeals referee ruled in my favor after a phone hearing where I explained how the hostile environment affected my mental health and work performance. The whole process took about 8 weeks but I did get my benefits backdated. Don't let fear of denial stop you from filing - you have more rights than you think when it comes to hostile work environments.
ugh the waiting is the WORST part!! I remember pacing around my apartment checking my bank account every few hours when I was waiting for my first payment. hang in there, it will come through
I went through this same exact situation last month! My claim was approved but I didn't see my first payment for about 2.5 weeks. What helped me was logging into my NY.gov account and checking the "Payment History" section - sometimes it shows as "processed" before it actually hits your bank account. Also make sure you're doing your weekly certifications on time because any delay there can push back your payments. The first payment usually includes backpay for all the weeks since you filed, so it should be a decent amount when it finally comes through. Definitely stressful waiting though!
I'm getting laid off and trying to file for unemployment but the New York State Department of Labor website keeps giving me an error. I've gone to https://apps.labor.ny.gov/OnlineServices/Ext/individual/ but I keep getting this message: "The server could not verify that you are authorized to access the page requested" ("El servidor no pudo verificar que estás autorizado para acceder a la página solicitada"). I've tried both calling and applying online but nothing is working. I've clicked "Back to Labor" and tried going through the various sections like "Agencies," "App Directory," "Counties," "Events," and "Services" but still can't get through the authentication error. Getting really frustrated. I need to file for unemployment ASAP since my last day is coming up, and I can't even get past this authorization error. Anyone know another way to file through the NY Department of Labor or how to fix this authorization issue? Has anyone else had this problem with the New York unemployment system?
I'm dealing with this exact same issue right now! Been trying to file my unemployment claim for the past 4 days and keep hitting that authorization error. So frustrating when you're already stressed about losing your job and then the system won't even let you apply for benefits. I've tried different browsers, clearing cache, incognito mode - nothing works. Might have to bite the bullet and try that claimyr service people are mentioning since calling directly seems impossible to get through. Thanks everyone for sharing your experiences, at least I know I'm not the only one dealing with this mess! 😤
@Giovanni Colombo I feel your pain! Just went through the same nightmare last week. The system is absolutely broken right now. I ended up getting through by trying at like 6:30 AM on a Tuesday - apparently way fewer people are trying that early. Also heard from my cousin who works in IT that the NY site has some weird session timeout issues, so if you ve'been on any NY.gov pages recently, completely close your browser and wait like 10 minutes before trying again. Hope you get through soon! 🙏
I'm having the exact same authorization error! Been trying for almost a week now and it's driving me crazy. What's even more frustrating is that I can access other parts of the NY.gov site just fine, but as soon as I try to get to the unemployment filing section, boom - authorization error. Has anyone tried using a different device entirely? Like maybe trying from a phone vs computer or vice versa? I'm wondering if it's somehow tied to device fingerprinting or something. Also saw someone mention trying the mobile app - does NY even have a mobile app for unemployment claims or is it all web-based? Really appreciate everyone sharing their workarounds. This system is clearly overwhelmed and needs serious fixing. Going to try the early morning approach and the labor.ny.gov navigation method mentioned above. Fingers crossed! 🤞
@Mary Bates I tried switching from my laptop to my phone and that actually worked! Something about the mobile browser seemed to get past the authorization issue. Also there s'no official NY unemployment mobile app - it s'all web-based which is part of the problem. The mobile site is way more basic but at least it let me get through to start my claim. Try opening it in Chrome mobile browser if you haven t'already!
@Mary Bates @Dmitry Smirnov Yes! The mobile browser trick totally works! I just tried it on my iPhone after seeing Dmitry s comment'and got through on the first try. Seems like their desktop site has some kind of authentication bug but the mobile version bypasses it somehow. Also want to add - make sure you re using'cellular data instead of WiFi when you try mobile, I noticed that made a difference for me too. Finally got my claim started after 5 days of frustration! Thanks everyone for the tips 🙌
Ally Tailer
I went through this exact situation about 6 months ago! My benefits ended while I was working part-time making around $590 per week. I was really worried about applying for a new claim because I didn't understand how the base period calculations worked. Here's what I learned: Since you've been working since November 2024, you should definitely have enough quarters of earnings to qualify for a new claim. The NY DOL looks at your earnings from the first 4 of the last 5 completed calendar quarters before you file. With consistent part-time work since November, you should meet their requirements. A few tips from my experience: 1) Apply online as soon as possible - don't wait, 2) Have all your pay stubs ready and organized by date, 3) Be prepared for the one-week waiting period (it's unpaid), and 4) Your new benefit amount will likely be based on your recent part-time earnings, so it might be lower than your previous claim. The hardest part for me was actually getting through to speak with someone when I had questions, but the online application process itself was straightforward. You're definitely not alone in this situation - lots of people are working part-time while trying to transition back to full-time work. Best of luck with your application!
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Thais Soares
•This is really encouraging to hear! I've been so stressed about whether I'd qualify since I wasn't sure how they calculate the base period with part-time work. Your timeline sounds almost identical to mine - I've been consistently working since November too. Quick question: when you mention the benefit amount being lower, was it still enough to make a meaningful difference combined with your part-time wages? I'm trying to figure out if it's worth the hassle or if the amount would be too small to matter.
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Nasira Ibanez
•Yes, it was definitely worth it for me! Even though my new weekly benefit was about $150 less than my original claim (went from around $320 to $170 per week), combined with my part-time wages it made a huge difference in covering my bills. The extra income helped bridge the gap while I was looking for full-time work. Plus, you're still building work history and keeping your skills sharp with the part-time job. I'd say go for it - worst case scenario they say no, but based on your work history since November, you should qualify. The peace of mind alone was worth the application process for me.
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Fatima Al-Qasimi
I'm in a really similar situation and this thread has been incredibly helpful! My benefits ended about two weeks ago and I've been working part-time since October making around $580 weekly. I was so confused about whether I could even apply for a new claim, but reading everyone's experiences here has given me the confidence to move forward. What really stood out to me is how many people have successfully gotten approved with part-time work histories similar to ours. The advice about having all pay stubs organized and being completely accurate with earnings reporting seems crucial. I'm planning to apply this weekend now that I understand the base period calculation better. It's reassuring to know that even if the new benefit amount is lower, it can still make a meaningful difference when combined with part-time wages. Thanks to everyone who shared their experiences - this community is such a lifeline when navigating this confusing system!
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