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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
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An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
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I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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As a small business owner who's dealt with this before, I understand your concern about rates going up. The good news is that one short-term employee claiming benefits typically won't cause a dramatic spike in your unemployment insurance rates. The system is designed to spread costs over time, and your rates are based on your overall experience rating, not just one claim. Focus on documenting the circumstances of their departure and responding honestly to any paperwork NYS Department of Labor sends you. If they quit without good cause, you have the right to contest the claim.
This is really helpful, thank you! I was panicking thinking my rates would skyrocket immediately. So when you say "document everything" - should I be writing down exactly what they said when they quit? They mentioned the job wasn't what they expected, but I'm not sure if that's detailed enough for NYS Department of Labor if I need to contest.
Yes, definitely write down exactly what they said when they quit! Document the date, time, and their exact words about why they were leaving. "The job wasn't what they expected" could potentially be contested, but you'll want specifics. Did they explain what expectations weren't met? Was it the job duties, work environment, or something else? Also keep any job postings or written job descriptions you provided during hiring to show what was communicated upfront. The more detailed documentation you have, the better position you'll be in if you need to respond to NYS Department of Labor's inquiry about the separation.
This is really solid advice! I'm new to dealing with unemployment claims as a business owner and I'm realizing I should have been more thorough with documentation from the start. When they gave me their two weeks notice, they just said the role "wasn't a good fit" but didn't get specific. I wish I had asked follow-up questions at the time. For future reference, should I be documenting these kinds of conversations immediately after they happen, or is it better to send a follow-up email to the employee confirming what was discussed?
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I'm experiencing this exact same issue and this thread has been incredibly reassuring! Just received that confusing notice about documents I supposedly got weeks ago (definitely never received them) and my deadline is approaching in 5 days. Like everyone else, I've searched everywhere on my dashboard but only see the usual weekly certification and payment history - no document upload section anywhere. After reading all these experiences, it's clear the January 2025 system update has created widespread technical glitches affecting tons of claimants. I'm definitely going to try the 8 AM calling strategy tomorrow morning based on all the success stories shared here, and I'll make sure to obsessively check my message center for any direct upload links from agents. It's absolutely maddening that we have to become tech troubleshooters just to submit basic required documents when people's benefits are on the line, but I'm so grateful for this community sharing real solutions when the official system is completely failing us. This thread has provided more actual help than anything I could find from NYSDOL directly! 🙏
I'm in the exact same situation and this thread has been such a lifesaver! Like everyone else, I got that mysterious notice about documents I never received and can't find any upload section on my dashboard despite checking everywhere multiple times. My deadline is also coming up fast and I was getting really anxious thinking I was missing something obvious. It's such a relief to know this is a widespread glitch from the January system update affecting so many people - not something we're doing wrong! I'm planning to try that 8 AM calling strategy tomorrow too based on all the success stories here. The advice about constantly checking the message center for direct upload links seems really important. It's crazy that we have to become amateur IT support just to submit required documents, but I'm so thankful for everyone sharing their actual solutions when the official system is completely broken. This community has been way more helpful than any official NYSDOL resources! Hope your call goes well tomorrow - sounds like once you reach someone who knows about this glitch, they can get it sorted out pretty quickly! 🤞
I'm dealing with this exact same nightmare right now and this thread has been such a huge relief! Got that same mysterious notice about documents I supposedly received weeks ago (never actually got them) and my deadline is in just 3 days. Like everyone else here, I've been frantically searching my dashboard for any kind of upload section but only see weekly certifications and payment history - absolutely nothing about document submission. I was starting to think I was completely technologically incompetent, but reading all these experiences makes it clear this January system update has broken the upload functionality for tons of people. Based on all the success stories shared here, I'm definitely going to try calling right at 8 AM tomorrow morning and will obsessively check my message center for any direct upload links from agents. It's absolutely infuriating that we have to become amateur IT troubleshooters just to comply with basic requirements when our benefits are on the line, but I'm so grateful for everyone here sharing real solutions when the official system is completely useless. This community thread has provided more actual helpful information than anything I could find from NYSDOL directly! 🙏
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I had issues getting through to KeyBank when I needed help with my unemployment card too. Ended up using Claimyr (claimyr.com) to get connected to an actual NYS Department of Labor agent who could help coordinate with KeyBank. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling around.
How much does that service cost? I'm already broke waiting for my unemployment money lol
It's worth checking out - they focus on getting you connected quickly rather than keeping you on hold forever. The time saved is usually worth it when you're dealing with urgent card issues.
The whole KeyBank system is a nightmare tbh. Why can't NYS Department of Labor just do direct deposit like normal jobs? This debit card thing is so outdated and causes nothing but problems when you lose it or it gets damaged.
You can actually switch to direct deposit! Just log into your my.ny.gov account and change your payment method in the NYS Department of Labor section.
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I'm going through this exact same situation right now and it's been so stressful! I have like 8 different jobs over the past 18 months including some gig work and a few places where I only lasted a couple weeks. Reading all these responses is really helpful - sounds like I need to just be thorough and honest about everything. The base period calculation is confusing but it seems like the safest approach is to list all jobs from the past 2 years and let them figure out what applies to my specific case. My biggest worry is that I can't remember exact start/end dates for some of the shorter jobs, but good to know I can note them as approximate. Has anyone dealt with reporting gig work like Uber or DoorDash? Do those count as "employment" that needs to be reported or are they considered self-employment?
Hey Miguel! I'm dealing with a similar messy work history situation so I totally get the stress. From what I've been reading here and researching, gig work like Uber and DoorDash is usually considered self-employment, not traditional employment. You'd typically report that income on a separate part of the application or it might affect your eligibility differently than W-2 jobs. I'd definitely include it though since they can see all income sources anyway. For the dates issue, it sounds like everyone agrees that noting "approximate" dates is totally fine - they understand people don't keep perfect records of every short-term job. The key thing seems to be showing you made a good faith effort to be complete and honest rather than leaving stuff out. Hang in there!
I'm in a very similar boat - multiple jobs over the past couple years with some gaps and I was really worried about how to handle the work history section. After reading through all these responses, it seems like the consensus is to err on the side of being thorough rather than leaving things out. The base period explanation makes sense but I think I'll just report everything from the past 2 years to be safe. What's really reassuring is hearing that job-hopping and varied work histories are common now - I was so worried they'd see my resume and think I was unreliable. For anyone else stressing about this, it sounds like the most important thing is being honest about your most recent job separation (which in your case was a layoff, so that should be fine). Thanks everyone for sharing your experiences, this thread has been super helpful for someone navigating this confusing process for the first time!
I'm so glad I found this thread! I was literally panicking about the same exact situation - I've had probably 5-6 jobs in the last two years including some really short stints and a few gaps where I was between jobs. Reading everyone's responses has been incredibly helpful and reassuring. The whole base period calculation thing was totally confusing me, but it sounds like the safest approach is exactly what you said - just report everything from the past 2 years and let them sort out what's relevant. I was also really worried about looking like a job hopper, but hearing that it's common nowadays makes me feel so much better. My most recent separation was also due to layoffs, so hopefully that works in my favor. Thanks to everyone who shared their experiences - this community is amazing for helping navigate such a stressful process!
Jamal Carter
THE SYSTEM IS RIGGED AGAINST US! They watch every move you make but when YOU need help getting your benefits they're nowhere to be found. I've been waiting 6 weeks for my adjudication to clear but they sure would find out fast if I worked somewhere without reporting it!!
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Ethan Brown
•I feel you man, the whole system is backwards
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Ella Lewis
From what I understand, they also have access to unemployment insurance wage records from other states if you've worked elsewhere recently. The databases are pretty interconnected now. I learned this when I had to report some part-time work I did in New Jersey while claiming benefits in NY - they caught the discrepancy during a routine audit even though I thought I was reporting correctly. The lesson is definitely to over-communicate rather than under-report anything, even if you're unsure about the requirements.
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Wesley Hallow
•Wow, I didn't realize they could cross-check with other states too! That's really good to know. I'm just starting my claim and want to make sure I don't mess anything up. Did you have to pay any penalties when they found the discrepancy, or were you okay since you were trying to report correctly?
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