How to update direct deposit info for NY unemployment benefits when phone support fails

Here's how to update your direct deposit: Log into your NY.gov ID account, go to My Online Services, select Unemployment Insurance, click on 'Update Your Personal Information', then choose 'Update Payment Method'. You'll need your bank routing and account numbers ready. Make sure to double-check the numbers - even one digit wrong will cause your payment to be rejected and delay everything.

just did this last month. u gotta do it early morningbefore 9am or late at night after 8pm. the systm gets overloaded during day and the button doesnt show up sometimes. Stupid design.

I had the same problem last week! The button was grayed out for me too. So frustrating!

Just a warning from my experience - after you update your direct deposit info, there's a 7-10 day verification period where they might send you a paper check instead. Don't panic if your first payment after changing doesn't go to your new account. The system is designed this way to prevent fraud, but nobody tells you about it! I spent hours on the phone trying to figure out where my money went, only to get a check in the mail days later.

Typical NYSDOL garbage system. They DELIBERATELY make it hard to update your info so people get frustrated and give up. I tried for WEEKS to update my bank info and finally got through to someone after 30+ calls. THE WHOLE SYSTEM IS DESIGNED TO DENY BENEFITS!!

After struggling with the same issue for days, I finally used Claimyr to get through to an actual agent at NYSDOL. Took less than 20 minutes to get connected and the agent walked me through the exact steps while on the phone. Was definitely worth it after wasting hours trying to do it myself. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE - the site is claimyr.com if you're tired of hitting redial all day.

To clarify a few things about updating direct deposit information for NY unemployment: 1. The correct path is: NY.gov ID login → My NY.gov → Unemployment Services → Update Personal Information → Update Payment Method 2. If the Update Payment Method option isn't visible, it could be due to: - System maintenance (try during off-hours as suggested) - A pending payment already in process (must wait until after it clears) - Technical account flag requiring agent assistance 3. After updating, there is indeed a 7-10 day verification period for security purposes 4. Screenshots and step-by-step guides are available in the NYSDOL virtual assistant under "Payment Methods" If you continue having issues after trying during off-hours, calling and specifically asking for the "Payment Processing Department" can sometimes get you to the right person faster.

Just wanted to add something I learned when updating my direct deposit info in February. If you try to use a prepaid card account or certain online banks, the system sometimes rejects them even though they're valid accounts. The NYSDOL system seems to prefer traditional bank accounts from major banks. Had to switch from my online bank to my credit union account to get it to go through.

did u fix it yet? let us know what worked so other people can see

I've been helping people with NYSDOL issues for years and want to share a few additional tips that might help others facing similar problems: 1. Clear your browser cache and cookies before attempting to update payment info - sometimes old session data interferes with the form display 2. If you're still having trouble after trying off-hours, try using a different browser entirely (Chrome vs Firefox vs Safari) 3. Make sure you have your bank's correct routing number - many people use their debit card number instead of the actual bank routing number, which causes rejections 4. Keep a screenshot of your successful update confirmation - if there are any issues later, this serves as proof that you made the change The system definitely has its quirks, but once you know the workarounds it's manageable. Glad to see @Mateo Perez got it sorted out! For anyone still struggling, persistence and trying during off-peak hours really does make the difference.

One thing I learned the hard way - if you have any pending payments or certifications when you try to update your direct deposit info, it can block the option from showing up entirely. I had to wait until after my weekly certification was processed before the "Update Payment Method" button became available. Also, if you've recently filed a new claim or had any changes to your employment status, there might be a temporary hold on account modifications. Worth checking your claim status first to make sure everything is current before attempting the update.

This whole thread has been incredibly helpful! I'm new to dealing with NY unemployment and was getting so frustrated trying to figure out the direct deposit update process. Reading through everyone's experiences has given me a clear roadmap: try during off-peak hours (evenings/early morning), make sure I don't have any pending certifications, clear my browser cache, and have my routing number (not debit card number) ready. It's ridiculous that the system is this finicky, but at least now I know what to expect. Going to attempt this tonight around 10pm and hopefully join the success stories. Thanks to everyone who shared their tips and workarounds - this community is a lifesaver when the official support channels fail!

For anyone still having issues, I wanted to mention that the mobile app version sometimes works when the desktop site doesn't. I was stuck for days trying to update my direct deposit on my laptop, but when I downloaded the NY.gov app and tried through there, the "Update Payment Method" option was visible right away during normal business hours. Not sure why there's a difference, but it's worth trying if you've exhausted the off-hours approach. Also, make sure your phone number on file is current - I think the system sends verification texts during the update process, and if it can't reach you, it might block the update from completing.

I just want to add another potential solution that worked for me after trying everything else mentioned here. If you're still having issues accessing the "Update Payment Method" option, try logging out completely, clearing your browser data (cookies, cache, saved passwords), and then logging back in using an incognito/private browsing window. Sometimes the system gets confused with stored login sessions and this forces a fresh connection. Also, I noticed that if you navigate away from the unemployment section and come back to it during the same session, the payment update option might disappear again. In that case, you have to log out and log back in to refresh the menu options. It's annoying but this workaround saved me from having to wait until late night hours to make the change.

Just wanted to share my recent experience updating direct deposit info - I had success using a combination of the strategies mentioned here. First, I tried the incognito browser window approach that @Fatima Al-Rashid suggested around 2pm on a Tuesday, and surprisingly it worked! The "Update Payment Method" option appeared right away. However, when I tried to submit the form, it gave me an error saying "system temporarily unavailable." So I waited until 9pm and tried again in the same incognito window, and it went through perfectly. The key seems to be using incognito mode AND trying during off-peak hours for the actual submission, even if you can see the option during the day. Also confirming that my first payment after the change came as a paper check about 5 days later, then subsequent payments went to my new account as expected. Hope this helps anyone still struggling with this process!

This thread is absolutely gold! As someone who works in user experience design, reading through all these workarounds makes me both impressed by this community's problem-solving skills and frustrated by how poorly designed the NYSDOL system is. You all have essentially reverse-engineered a broken system and created a comprehensive troubleshooting guide. I'm saving this entire conversation because it covers every possible scenario - timing issues, browser problems, mobile vs desktop differences, session conflicts, and even account status dependencies. It's incredible that users have to figure out things like "try incognito mode during off-peak hours" or "check for pending certifications first" when these should be basic system functions. The fact that @Mateo Perez got help here in a few hours when official support failed him repeatedly says everything about the value of community knowledge sharing. Hopefully NYSDOL will eventually fix these issues, but until then, this thread should be pinned as the definitive guide!

This entire thread should be required reading for anyone dealing with NYSDOL! I came here completely lost after spending two days trying to update my direct deposit info, and now I have a clear action plan. What strikes me most is how this community has collectively documented every possible failure point and workaround - from system timing issues to browser conflicts to account status dependencies. It's honestly better documentation than anything NYSDOL provides. I'm going to try the incognito browser approach during off-peak hours tonight, and I feel way more confident knowing what to expect thanks to everyone's shared experiences. Special shoutout to @Mateo Perez for asking the original question and following up with his success - it's so helpful when people close the loop and confirm what actually worked! This is community problem-solving at its finest.

Welcome to the community @Caleb Stark! This thread really has become the unofficial NYSDOL direct deposit troubleshooting bible. I love seeing how everyone's individual struggles turned into this comprehensive solution guide. One small tip I'd add to your 10pm attempt tonight - after you successfully update your info in incognito mode, take a screenshot of the confirmation page like @Malik Davis suggested. I learned this the hard way when I had to prove to an agent that I had actually made the change correctly. Also, don't be discouraged if the first attempt doesn't work - sometimes it takes 2-3 tries even with all the right conditions. The system truly is that finicky! Looking forward to hearing your success story tomorrow. Good luck tonight!