How to update direct deposit info for NY unemployment benefits when phone support fails

Here's how to update your direct deposit: Log into your NY.gov ID account, go to My Online Services, select Unemployment Insurance, click on 'Update Your Personal Information', then choose 'Update Payment Method'. You'll need your bank routing and account numbers ready. Make sure to double-check the numbers - even one digit wrong will cause your payment to be rejected and delay everything.

just did this last month. u gotta do it early morningbefore 9am or late at night after 8pm. the systm gets overloaded during day and the button doesnt show up sometimes. Stupid design.

I had the same problem last week! The button was grayed out for me too. So frustrating!

Just a warning from my experience - after you update your direct deposit info, there's a 7-10 day verification period where they might send you a paper check instead. Don't panic if your first payment after changing doesn't go to your new account. The system is designed this way to prevent fraud, but nobody tells you about it! I spent hours on the phone trying to figure out where my money went, only to get a check in the mail days later.

Typical NYSDOL garbage system. They DELIBERATELY make it hard to update your info so people get frustrated and give up. I tried for WEEKS to update my bank info and finally got through to someone after 30+ calls. THE WHOLE SYSTEM IS DESIGNED TO DENY BENEFITS!!

After struggling with the same issue for days, I finally used Claimyr to get through to an actual agent at NYSDOL. Took less than 20 minutes to get connected and the agent walked me through the exact steps while on the phone. Was definitely worth it after wasting hours trying to do it myself. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE - the site is claimyr.com if you're tired of hitting redial all day.

To clarify a few things about updating direct deposit information for NY unemployment: 1. The correct path is: NY.gov ID login → My NY.gov → Unemployment Services → Update Personal Information → Update Payment Method 2. If the Update Payment Method option isn't visible, it could be due to: - System maintenance (try during off-hours as suggested) - A pending payment already in process (must wait until after it clears) - Technical account flag requiring agent assistance 3. After updating, there is indeed a 7-10 day verification period for security purposes 4. Screenshots and step-by-step guides are available in the NYSDOL virtual assistant under "Payment Methods" If you continue having issues after trying during off-hours, calling and specifically asking for the "Payment Processing Department" can sometimes get you to the right person faster.

Just wanted to add something I learned when updating my direct deposit info in February. If you try to use a prepaid card account or certain online banks, the system sometimes rejects them even though they're valid accounts. The NYSDOL system seems to prefer traditional bank accounts from major banks. Had to switch from my online bank to my credit union account to get it to go through.

did u fix it yet? let us know what worked so other people can see