NY unemployment direct deposit routing number error - same bank account not working

yeah same thing happened to me last month. turns out there was a glitch in the system. i had to wait 24 hrs and try again and it worked. sometimes their website just acts weird.

The NYSDOL updated their direct deposit verification system in January 2025. Some routing numbers that worked previously might be flagged if they don't match the new verification database. Make sure you're entering the routing number from the bottom of your checks (the first 9-digit number), not from your bank's website or app, as sometimes those are internal routing numbers. Also, some smaller banks and credit unions might have different routing numbers for ACH transfers versus paper checks.

I had this EXACT problem!!! The system kept rejecting my routing number even though it was 100% correct. So frustrating!!!

try using the debit card option instead of direct deposit. thats what i did. less hassle.

I ran into this issue a few weeks ago. After trying everything and getting nowhere with the online system, I finally managed to reach a live agent by using Claimyr (claimyr.com). They got me through to NYSDOL in about 20 minutes instead of spending days trying to get through. The agent told me there was a known issue with certain banks where the system wasn't recognizing valid routing numbers. They had to manually verify and enter my banking info on their end. You can see how the service works in this video: https://youtu.be/Rdqa1gKtxuE - it saved me so much frustration!

This is actually a common issue with the updated system. There are a few specific things to check: 1. Make sure you're not including any spaces or dashes when entering the routing number 2. Some banks have multiple routing numbers (one for paper checks, one for electronic transfers) - confirm with your bank which is the correct ACH routing number 3. If you're using a prepaid account or certain online-only banks, they may not be compatible with the new system 4. Double-check that you're not accidentally entering your account number in the routing field If you've verified all these and still have issues, you'll need to speak with an agent directly. The online system has limitations when it comes to troubleshooting banking verification issues.

THE SYSTEM IS BROKEN!! I tried for TWO WEEKS to get my direct deposit to work before finally giving up and taking the stupid debit card option. What a waste of time!!!

Have you tried logging out completely, clearing your browser cache, and trying again in a different browser? Sometimes the website gets stuck with old input data or gets confused with autofill. I had problems with Firefox but it worked when I tried in Chrome.

After helping several people with this issue, I've found that the most reliable fix is having an agent manually verify your banking details. The online system has limited ability to troubleshoot verification failures. When you speak with an agent, make sure to mention that you've already verified the routing number with your bank and that it's the same account you've successfully used before. This helps them understand it's likely a system verification issue rather than incorrect information.

UPDATE: I tried using Chrome instead of Safari and clearing my cache like someone suggested, but still got the same error. I ended up using the Claimyr service that was mentioned and got through to an agent in about 15 minutes. The agent confirmed there's a known issue with the direct deposit verification system affecting some banks. They took my information and set up the direct deposit manually on their end. Problem solved! Thanks everyone for your help!