I went through something similar and the adjudication process was a nightmare. Make sure you respond to any requests for information immediately. Missing deadlines will hurt your case.

I'm dealing with something similar right now - had to leave due to harassment from my supervisor. From what I've learned, you need to frame it as "constructive discharge" rather than abandonment. The key is showing you had no reasonable alternative but to quit. Those text messages from your supervisor could definitely help your case! I'd recommend writing down a detailed timeline of all the incidents that led to your decision to leave, including dates, witnesses, and any documentation you have. Even if you didn't file formal HR complaints, contemporaneous evidence like those texts can be really valuable. Good luck with your claim!

You have until Saturday at midnight! If you miss that deadline then you need to call them to request a backdate. And getting through to them is basically impossible unless you use claimyr.com 💯

I've been certifying for NY unemployment for about 8 months now and can confirm what everyone else is saying - you definitely have until Saturday to certify for the previous week! I actually prefer certifying on Mondays or Tuesdays because the website seems to run smoother than on Sundays when everyone's trying to do it at once. Just make sure you don't make this a regular habit because consistent late certifications can sometimes trigger additional review of your claim. Set those phone reminders! The stress of thinking you missed your payment isn't worth it.

just be honest on your weekly claims about your availability. if you can work around your class schedule most employers will accommodate students anyway. retail and food service jobs are pretty flexible

I'm in a similar situation - finishing my last semester while collecting benefits. What worked for me was being very specific about my availability when I certify each week. I indicate I'm available Monday, Wednesday, Friday all day, and Tuesday/Thursday after 2pm (after my lab). I've been applying to part-time positions that specifically mention student-friendly schedules or evening/weekend shifts. So far no issues with NYS Department of Labor. The key seems to be showing genuine job search activity and realistic availability rather than claiming you're available 24/7 when you're clearly not due to classes.

I feel for you... I went 11 weeks with no unemployment because of ID verification issues. Almost lost my apartment. The system is designed to fail us.

I'm dealing with the exact same duplicate account nightmare right now! Been stuck for 3 weeks because ID.me says I have an account with some random Gmail address I've never seen before. The worst part is when you call NY unemployment, they act like it's not their problem and just tell you to "work it out with ID.me" - but ID.me never responds to emails! It's like being trapped between two broken systems that refuse to talk to each other. Have you tried the state senator route that Sofia mentioned? I'm about to try that myself because I'm running out of rent money fast.

This whole thread has been incredibly helpful! I'm new to dealing with NY unemployment and was getting so frustrated trying to figure out the direct deposit update process. Reading through everyone's experiences has given me a clear roadmap: try during off-peak hours (evenings/early morning), make sure I don't have any pending certifications, clear my browser cache, and have my routing number (not debit card number) ready. It's ridiculous that the system is this finicky, but at least now I know what to expect. Going to attempt this tonight around 10pm and hopefully join the success stories. Thanks to everyone who shared their tips and workarounds - this community is a lifesaver when the official support channels fail!

For anyone still having issues, I wanted to mention that the mobile app version sometimes works when the desktop site doesn't. I was stuck for days trying to update my direct deposit on my laptop, but when I downloaded the NY.gov app and tried through there, the "Update Payment Method" option was visible right away during normal business hours. Not sure why there's a difference, but it's worth trying if you've exhausted the off-hours approach. Also, make sure your phone number on file is current - I think the system sends verification texts during the update process, and if it can't reach you, it might block the update from completing.