New York Unemployment

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$19.99 is charged only once a live NYDOL agent is on the phone with you.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

The real problem is that government shutdowns create uncertainty and people start panicking about everything financial. Your UI benefits are safe but it's smart to have backup plans for essential expenses just in case there are any technical glitches or delays.

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This thread has been incredibly informative! As someone who just started receiving UI benefits, I was definitely in panic mode about potential shutdowns. The distinction between state and federal programs makes so much sense now. I'm going to take everyone's advice about filing early on Sunday mornings and keeping documentation of my claims. One question though - if there ever were technical issues with the my.ny.gov system during a shutdown period (even though it's state-run), is there a backup way to certify for benefits? Or would we just have to wait for the system to come back online?

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Great question about backup certification methods! From what I understand, if the online system goes down for any reason, you can still certify by phone using the Tele-Cert system. The number should be on your benefit determination letter or you can find it on the DOL website. I've never had to use it myself, but I've heard it's available 24/7 and walks you through the same weekly certification questions. You might also be able to certify in person at local career centers, though I'm not 100% sure about that option. The key thing is to keep trying and document your attempts - the DOL is usually understanding about technical issues that are beyond your control.

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Thanks for the info about the Tele-Cert system! I actually had to use it once when the website was down for maintenance and it worked perfectly. You're right that it's available 24/7 - the automated system asks you the same questions as online (did you work, did you look for work, etc.) and you just respond with the keypad. It took maybe 5 minutes total. The only downside is you don't get the immediate confirmation screen like online, but you do get a confirmation number at the end. I'd definitely recommend having that phone number handy as a backup option, especially during uncertain times like potential shutdowns.

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This whole system is designed to confuse people and make them mess up so they can deny benefits. I swear they make these questions deliberately vague. I've been dealing with unemployment for 6 months and still second-guess myself every week. The 'suitable work' thing is especially ridiculous - they expect you to take any minimum wage job even if you're a skilled professional.

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I feel you on that. But honestly most of my weekly certifications have gone through fine when I just answer honestly. The system isn't perfect but it's not trying to trick you either.

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@TommyKapitz Don't stress too much about it! I was in the same boat when I first started filing. The most important thing is being honest and accurate. For your freelance income, yes report the full $90 gross amount. Keep records of everything - your freelance work, job applications, any work offers you receive or decline. I found it helpful to screenshot my weekly certification before submitting it, just so I have a record of what I reported. And if you're ever really unsure about something specific to your situation, try calling the DOL early in the morning (like right when they open) - you'll have better luck getting through than during peak hours.

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Just keep filing those weekly claims like the other person said. That's the most important thing - don't skip any weeks or you'll lose those payments even when you do get approved.

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I filed my claim about 3 weeks ago and just got my first payment yesterday, so hang in there! The waiting is definitely stressful especially when you're behind on bills. Make sure you're doing your weekly certifications religiously - that was the biggest thing that helped me get everything backdated once it was approved. Also check your online account daily for any messages or requests for additional info, because responding quickly to those can prevent delays. Since you mentioned it was a straightforward layoff, you should hopefully avoid the adjudication process that can really drag things out.

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My cousin had the same thing happen except it was a knee injury from construction work. He got approved for unemployment after his settlement but it took like 6 weeks for them to process everything. Just make sure you file right away and don't wait around.

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Good to know it worked out for him. Did he have any issues with the job search requirements because of his restrictions?

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I'm in a very similar situation right now - got a workers comp settlement for a wrist injury from my factory job about 3 months ago. The settlement money definitely doesn't count as wages for unemployment purposes. I filed my claim right after getting medical clearance to return to work with restrictions (no repetitive motions). NYS Department of Labor approved me without any issues related to the settlement. The main thing they care about is that you're able to work within your restrictions and actively looking for jobs that accommodate them. I keep a detailed log of all my applications and note when employers can't accommodate my restrictions. It's been a slow process finding work but the UI benefits have been a lifesaver while I search. Don't let the settlement money worry you - focus on documenting your job search efforts within your physical limitations.

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The whole system is a mess honestly. Even when you do get to the office they just tell you to file online or call the 800 number. It's like they don't want to help anyone anymore.

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I'm in a similar situation with my claim stuck in adjudication. For what it's worth, I called the Syracuse Career Center directly at (315) 479-3380 yesterday and got through after about 20 minutes on hold. They confirmed they're open 8:30 AM to 4:30 PM Monday-Friday, but walk-ins are limited and they strongly prefer appointments. The person I spoke with said most adjudication issues actually require review by their central office anyway, so visiting in person might not speed things up much. Still frustrating though - hope you get it sorted out soon!

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