New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm dealing with this same situation right now - missed my appointment on September 10th and completed the makeup requirements on the 15th. My account has been on hold for almost 2 weeks now. The stress is real when you're depending on these benefits! Reading everyone's experiences here is actually really comforting though. Sounds like the 10-12 day timeframe that @Diego Vargas mentioned is pretty typical, so I'm trying to stay patient. I've been following the advice here - certifying every week, trying to call at 8am sharp, and documenting everything. Still haven't gotten through on the phone but I'm not giving up. Thanks for starting this thread @Dylan Wright - it's so helpful to see we're all dealing with the same frustrating system together. Hopefully we'll all get our holds lifted soon! 🤞

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@Jamal Anderson Hang in there! I m'in a similar boat - missed my appointment about 10 days ago and just completed everything they asked for. The waiting game is brutal when you re'counting on those benefits to pay rent and bills. It s'actually really reassuring to see so many people sharing their timelines here - seems like most folks do get it resolved within 2-3 weeks even if it feels like forever. I m'going to keep trying the 8am calling strategy too. We ve'all done what we re'supposed to do, now it s'just waiting for their slow system to catch up. Stay strong! 💪

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I'm going through the exact same thing right now! Missed my appointment on September 18th and completed all the makeup requirements on the 22nd. It's been about 10 days now and my account is still on hold. The anxiety is killing me because I really need those benefits to cover my expenses. But reading through everyone's experiences here is giving me so much hope - it sounds like the 10-12 day timeline that @Diego Vargas mentioned is pretty standard, and most people do get it resolved eventually. I've been following all the advice from this thread: certifying every week even though I'm not getting paid, trying to call right at 8am when they open, and keeping detailed records of everything. Haven't gotten through on the phone yet but I'm not giving up! It's honestly such a relief to know I'm not the only one dealing with this nightmare. The NY unemployment system is so broken but at least we're all supporting each other through it. Thanks @Dylan Wright for starting this thread - it's exactly what I needed to see today! 🙏

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@Freya Thomsen I m'literally in the exact same boat! Just missed my appointment last week and completed the makeup requirements 3 days ago. The waiting is so stressful when you re'already struggling financially. But this thread has been such a lifesaver - seeing everyone s'timelines and knowing that most people get it resolved within 2-3 weeks is keeping me sane. I ve'been doing the 8am calling thing too with no luck yet, but I m'going to keep trying. We re'all in this together! The system is terrible but at least we have each other for support. Stay strong! 💪

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Don't be scared - just be honest on your application. As long as you report everything accurately and follow the job search requirements, you'll be fine. Layoffs are legitimate reasons for unemployment benefits.

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I went through this exact same situation about 6 months ago when my tech company did massive layoffs. Being laid off absolutely qualifies you for unemployment benefits in NY - it's considered an involuntary separation through no fault of your own. Don't worry about only having 8 months at your current job either. The NYS DOL looks at your entire work history over the past 18 months to determine eligibility, so if you worked elsewhere before this job, that counts too. One tip: when you file online, make sure you have your last employer's FEIN number ready if possible - it speeds up the process. Also, start looking for work right away and keep records of your job search activities since you'll need to report them during your weekly certifications. The whole process was much less scary than I thought it would be!

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Mei Lin

@Diez Ellis This is really helpful advice! I didn t'know about needing the FEIN number - that s'a great tip. Did you have any issues with the weekly job search reporting? I m'wondering how detailed those records need to be and what counts as a legitimate job search activity.

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Just keep checking your account daily. Sometimes the status changes without any notification. Also make sure you're meeting the job search requirements even before approval - you'll need to show you've been actively looking for work.

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I'm going through the same thing right now - filed my claim 8 days ago and it's nerve-wracking waiting! One thing that helped me was calling the automated phone line (1-888-209-8124) which at least confirms they received your application and gives basic status info without having to get through to a human. Also, if you haven't already, make sure you have all your documents ready (pay stubs, separation notice, etc.) in case they request additional verification. The waiting is the worst part but hang in there!

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Thank you for that phone number! I didn't know there was an automated line that could give status updates. That's really helpful since getting through to a person seems nearly impossible. I'll definitely call that number today to at least get some peace of mind about whether they received everything properly.

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just hang in there, once the payments start they come regularly every week as long as you keep filing your weekly claims on time

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I'm going through the exact same thing right now! Filed my claim 12 days ago after getting laid off from my retail job and still showing $0 in payment history. The waiting is really nerve-wracking when you're counting on that money for rent and groceries. I've been religiously filing my weekly claims and double-checked all my info multiple times. It's somewhat comforting to know 2-3 weeks is normal, but man does it feel like forever when you're stressed about bills. Hoping both our payments come through soon!

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Ugh, I'm dealing with the EXACT same thing right now! Filed my claim 11 days ago and it's been stuck in pending ever since. The representative told me to certify weekly but there's literally no option to do it in the portal - just that stupid "pending" status with zero explanation. I've probably called 50+ times and either get disconnected immediately or sit on hold for hours before giving up. It's so frustrating because I really need this money to pay my bills. From reading all these comments it seems like the only real solution is somehow getting through to a live person, but that feels impossible right now. Definitely going to try some of these tips - the assembly person route sounds promising, and I might have to look into that Claimyr service too. Thanks everyone for sharing your experiences, at least I know this isn't just happening to me!

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I feel you! Just went through this exact same thing last month. Mine was stuck in pending for 16 days and I was going crazy calling every day. What finally worked for me was trying that assembly person route - I called my local assembly member's office and they actually got back to me within 48 hours and had my claim moving again. Way faster than trying to get through to unemployment directly. Also saw some people mentioning Claimyr - I didn't try it myself but a friend of mine used it and said it was worth every penny. Don't give up, once you get past this pending nightmare you'll be able to backdate all those weeks you missed!

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I'm in the exact same boat! Filed my claim about 9 days ago and it's been stuck on pending this whole time. The woman I spoke to during my phone interview was so confident telling me I'd be able to certify every Sunday, but when I log in there's literally nothing there - just that maddening "pending" status with no explanation whatsoever. I've been calling obsessively every day, sometimes 20+ times in a row, and I either get that automated "we're too busy" message or I'll sit on hold for 2-3 hours before the call just drops. It's beyond frustrating when you're counting on this money! Reading through everyone's responses here is actually giving me some hope though. Sounds like the assembly person route might be worth trying, and I'm seriously considering that Claimyr service too since so many people seem to have success with it. Thanks for posting this - it's weirdly comforting to know I'm not the only one dealing with this broken system right now!

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