New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

Sophie Footman

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I'm dealing with this same EXACT situation right now!!! My payment was released Monday and still nothing in my account today (Thursday). Called NYSDOL and they said everything looks fine on their end and to just wait. So frustrating when the bills are piling up. Let me know when yours finally hits so I can get some hope lol

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Kylo Ren

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Will do! This waiting game is the worst part of the whole unemployment process.

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Hey there! I've been through this exact same situation with Varo and NY unemployment. From my experience, it usually takes 1-3 business days after the "released" status shows up. Since you mentioned it was released on the 15th (Tuesday), I'd expect to see it by today or tomorrow at the latest. The fact that this is your first payment (including backpay) might add an extra day or two to the process - the system sometimes takes longer to set up that initial direct deposit connection. I know the waiting is absolutely brutal when you've got bills breathing down your neck. If it doesn't show up by tomorrow, definitely give them a call just to make sure there are no issues with your banking info. But try not to stress too much - once it says "released" the money is definitely coming your way! Hang in there 💪

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Josef Tearle

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This is really helpful, thank you! It's good to know that first payments can take a bit longer. I've been checking my account obsessively but I'll try to be more patient. Really appreciate the reassurance that once it says "released" the money is definitely on its way.

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I'm on week 23 of my benefits and getting really nervous about what happens when I hit 26 weeks. Are there any other programs I can apply for after regular unemployment runs out?

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Amara Eze

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After regular UI benefits end, you might be eligible for other assistance programs through the Department of Social Services, but there's no automatic extension of unemployment benefits unless extended benefits are triggered statewide.

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THE 26 WEEK LIMIT IS RIDICULOUS!!! I've been paying into this system for 15 years and they give you barely 6 months of help. Other countries give way more unemployment support than this.

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Sofia Torres

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I mean it's not supposed to be permanent income, it's just to help while you find another job...

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StarSurfer

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I understand the frustration @Dmitry Smirnov but 26 weeks is actually pretty standard across most US states. Some states only give 12-20 weeks. The real issue is that finding a good job can definitely take longer than 6 months, especially in specialized fields. Have you looked into any job training programs through the state? Sometimes those can provide additional support while you re'building new skills.

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AstroAlpha

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I went through this exact situation two years ago as a teacher aide in upstate NY. Here's what I learned: the key is timing and documentation. I filed my claim the day after my last day of work in June, even though my supervisor told me the same thing about "reasonable assurance." The NYS Department of Labor initially approved my claim because I didn't have a signed contract - just verbal promises. I collected benefits for about 6 weeks before getting my contract in late July. Once I had the written contract, I reported it and my benefits stopped, but I didn't have to pay anything back because I was honest about my situation when it changed. The important thing is to file immediately and be completely transparent about your employment situation. Don't let your supervisor's interpretation stop you from applying - let NYS Department of Labor make the official determination based on your specific circumstances.

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Yara Sabbagh

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@AstroAlpha This is exactly the kind of real-world experience I was hoping to hear about! Your timeline is really helpful - it sounds like you were able to collect for those 6 weeks legitimately because you truly didn't have written assurance at the time you filed. I'm in a similar boat where I only have verbal promises from my principal. One question: when you reported getting your contract in late July, was that process straightforward through the online system, or did you have to call? I want to make sure I handle everything properly if I follow the same approach. Also, did NYS Department of Labor give you any specific guidance about what constitutes "reasonable assurance" when you first filed, or did they just approve you based on not having a written contract at that point?

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Norah Quay

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I'm also a teacher aide dealing with this uncertainty! Reading through everyone's experiences, it seems like the key is that "reasonable assurance" has to be more than just verbal promises - you need actual written documentation from your district. I'm in the same boat where my supervisor keeps saying "you'll be back in September" but I have nothing in writing yet. Based on what others have shared, I think I'm going to file my claim when my contract ends and let NYS Department of Labor make the determination. The worst case seems to be that they deny it, but if I'm honest about my situation and document everything, it's worth trying. Has anyone had success appealing a denial based on the argument that verbal assurances don't meet the legal standard for "reasonable assurance"?

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Connor Murphy

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I just went through this exact process last month! You can definitely reopen your claim since it's only been 6 months. One tip that really helped me - when you log into my.ny.gov, if you don't see the "reopen claim" button right away, try clicking on "View Claim History" first, then the reopen option should appear. Also, have your recent pay stubs ready because they might ask for them to verify your employment dates. The whole process took about 10 days for me from reopening to getting my first payment. Good luck!

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@Connor Murphy Thanks for the tip about clicking View "Claim History first!" I was looking everywhere for that reopen button. Just to clarify - when you say have pay stubs ready, do you mean from the job that just ended or from when I was originally collecting unemployment? I have all my recent pay stubs from the position that got eliminated, but I m'not sure if they need anything else for verification.

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Ava Martinez

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@Theodore Nelson From my experience, they want the pay stubs from the job that just ended - this helps them verify your employment dates and why you re'now unemployed again. I brought my last few pay stubs and my separation notice from HR. They didn t'ask for anything from my original unemployment period since that s'already in their system. Having recent pay stubs also helps if they need to recalculate your benefit amount based on more recent wages, though that usually only happens if it would increase what you get.

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Zainab Ismail

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I'm in a similar situation - my job ended 2 weeks ago after 8 months of employment, and I had about 4 months left on my original claim when I started working. Reading through these responses has been super helpful! Just wanted to add that when I called the DOL yesterday (took 3 hours to get through), they confirmed that you should definitely reopen rather than file new if you're within your benefit year. The agent also mentioned that if you worked full-time for more than 10 weeks, they might need to do an earnings review to see if your weekly benefit amount changes, but the process is still faster than starting over. Planning to reopen mine tomorrow - fingers crossed it goes smoothly!

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Marcelle Drum

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I've been collecting NY unemployment for 2 months now and had a similar issue with my KeyBank card in February. What I discovered is that sometimes there's a security hold if there's unusual activity. In my case, I had tried using the card at 3 different ATMs in one day (because the first two weren't working properly). This triggered some kind of fraud alert. You might want to check if you've done anything that could be considered "unusual" - like trying to withdraw a larger amount than normal, using the card in a different location, or making multiple transactions in a short time. When I finally reached someone at KeyBank (took forever!), they told me the security department had put a hold on my funds. They transferred me to that department who verified my identity and released the money immediately. Hope this helps! The situation is incredibly frustrating, I know.

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omg this happened to me too! so annoying.

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That's really interesting and could absolutely be what's happening. I did try to withdraw a larger amount than usual last week because I needed to pay rent. I'll definitely mention this when I finally get through to someone. Thank you!

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Rajan Walker

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Just wanted to follow up - were you able to get through to someone at KeyBank? If not, another trick I've heard works is calling right when they open in the morning. Their customer service opens at 8am EST Monday-Friday, and apparently the wait times are much shorter if you call right at 8.

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I FINALLY got through! You were right about pressing 0 repeatedly - eventually it transferred me to a queue. Waited about 30 minutes but finally spoke to someone. Turns out there was a security hold on my account because of the larger withdrawal attempt last week, just like someone else mentioned might be happening. They removed the hold and said the money should be available within 24 hours. But I'm definitely switching to direct deposit after this nightmare. Thanks everyone for your help!

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