New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yara Sabbagh

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just keep filing ur weekly claims no matter what they do. as long as ur not working and ur still eligible u should keep getting paid even during appeals

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I went through something similar with a vindictive employer who kept appealing even though I was clearly eligible. From what I learned, after the Appeal Board level, they would need to file in state court which requires showing the Board made an error of law - not just that they disagree with the decision. Most employers won't go that route because it's expensive and they need actual legal grounds. Hang in there Sofia, sounds like you're almost at the end of this process!

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Grant Vikers

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Thanks Annabel! That's really helpful to know about the court requirements. It's been so stressful wondering if this could just go on indefinitely. Do you remember roughly how long the whole process took for you from start to finish?

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Mateo Perez

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Don't forget about New York State Disability Insurance if you're temporarily unable to work due to illness or injury. It's separate from unemployment but might provide some income while you're recovering. You pay into it through payroll deductions so you might be eligible even if you don't qualify for UI.

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Omar Farouk

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I work in HR and deal with these questions a lot. The key thing to understand is that New York has two separate systems: unemployment insurance (UI) through NYS Department of Labor and temporary disability insurance (TDI). If you can't work due to health issues, TDI is usually the better option - it pays up to 50% of your average weekly wage for up to 26 weeks. You're eligible if you've been paying into the system through payroll deductions. For UI, you'd need to prove you can work within your medical restrictions and are actively seeking jobs you can physically perform. The confusion comes from people calling disability benefits "medical unemployment" when they're really different programs with different eligibility rules.

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Amara Nnamani

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This is really helpful! I had no idea there were two separate systems. So if I understand correctly, if my health issues started while I was employed and I've been paying into TDI through payroll deductions, that would be my better bet than trying to navigate the unemployment system? Do you know if there's a waiting period for TDI benefits, or can you apply right away when you become unable to work?

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Gemma Andrews

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Congrats on landing the new job! 🎉 I went through this exact same situation a few months back and was super anxious about doing the wrong thing. I ended up calling the DOL line (took forever to get through) and they told me that while you *should* officially report the job change, most people just stop certifying and the system handles it automatically. The rep said as long as you don't certify for any weeks where you're working full-time, you're fine. I chose to play it safe and reported it online through my account - took like 2 minutes. But honestly, either approach seems to work based on what I've seen in this community. The main thing is just don't certify once you start getting that regular paycheck!

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Logan Chiang

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This is super helpful! Thanks for actually calling and getting the official word from DOL - that gives me a lot more confidence. I think I'll follow your lead and report it online just to be completely safe, especially since you said it only took 2 minutes. Really appreciate you sharing your experience and congrats on your job too! 😊

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Aisha Hussain

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Definitely report it to be safe! I had the same dilemma last year and decided to officially notify them through the online portal - it was super quick and gave me peace of mind. You can find the option to report employment changes in your NY.gov account under the unemployment section. That way you're covered if they ever do any audits later. Most people do just stop certifying and it works out fine, but taking the extra 5 minutes to report it officially is worth it IMO. Good luck with the new job! 🎉

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Oliver Weber

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I had my interview about 6 weeks ago and here's what really helped me prepare: they asked detailed questions about my work schedule at my last job (full-time vs part-time, hours per week), whether I received any benefits that might affect my claim timing, and if I had any pending workers' comp or disability claims. One thing that caught me off guard was when they asked if I had turned down any job offers since becoming unemployed - make sure you're honest about that! They also wanted to know about any training programs or education I was pursuing. The key is to answer directly and don't elaborate unless they ask follow-up questions. I wrote down a timeline of my last few weeks at work beforehand which really helped me stay organized during the call. You'll do great!

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Haley Bennett

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Wow, thanks for such a detailed breakdown! I hadn't even thought about them asking about benefits timing or workers' comp claims. That's a great point about writing down a timeline - I'm going to do that this weekend. The part about not elaborating unless they ask follow-ups is really good advice too, since I tend to ramble when I'm nervous. Did they give you any indication during the call about how your case was looking, or did you just have to wait for their decision?

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Danielle Mays

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One thing that really helped me during my interview was practicing my answers out loud beforehand. I wrote down the basic facts about my job separation and rehearsed explaining it clearly and concisely. They asked about whether I had any conflicts with coworkers or management, if there were any performance issues, and whether I was given any warnings before my termination. The interviewer was very matter-of-fact and professional - not trying to catch me in anything. They also asked if I understood the work search requirements and confirmed I was physically able to work. The whole process took about 12 minutes and I got my determination letter about 5 days later. Don't stress too much - just be prepared with your facts and you'll be fine!

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Nina Fitzgerald

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This is such great advice about practicing out loud! I never would have thought to do that but it makes total sense - when you're nervous it's so easy to stumble over your words or forget important details. I'm definitely going to write out my key points and practice explaining my situation clearly. It's reassuring to hear that the interviewer was professional and straightforward rather than adversarial. Did you prepare answers for any other types of questions, or did you mainly focus on the job separation details? I want to make sure I'm covering all my bases here.

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Yuki Tanaka

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I've been collecting unemployment for about 6 months now and I remember that exact panic from my early weeks! One thing that really helped me was keeping a little calendar to track my certification dates and expected payment dates. The NYS Department of Labor is actually pretty reliable once you understand their rhythm. Since you certified Tuesday and it shows "payment released," you're definitely in good shape. Just as a heads up for future weeks - I've noticed that if there's a holiday on Monday or Friday, it can sometimes push payments by an extra day. Also, if you ever need to contact them, I've found that calling right when they open at 8am gives you the best chance of getting through without waiting hours on hold. The waiting gets easier, I promise!

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Keisha Brown

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That calendar idea is brilliant! I'm definitely going to start tracking my certification and payment dates - it would help so much with the anxiety of not knowing when to expect things. I really appreciate you mentioning the holiday delays too, that's exactly the kind of detail that would have me panicking if I wasn't prepared for it. The tip about calling right at 8am is also super helpful since I've heard horror stories about people waiting on hold for hours. It's so reassuring to hear from someone who's been doing this for 6 months that it really does get easier once you learn the system. Thank you for taking the time to share all these practical tips!

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I went through the exact same stress when I first started collecting! The waiting period between "payment released" and actually seeing the money in your account feels like forever when you're counting every dollar. What helped me was understanding that "payment released" from NYS Department of Labor means they've done their part - the delay after that is usually on the banking side. I use Chase and typically see my deposits hit around 3-4am on the expected day, but I've had friends with smaller banks who don't see theirs until later in the afternoon. Since you certified Tuesday and it's already showing as released, I'd expect to see it by Monday morning at the absolute latest. The good news is that once you get through these first few payments and learn your bank's timing, you'll know exactly when to expect future deposits and the anxiety goes way down!

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This is so helpful to know about the different bank timing! I have a credit union and I'm not sure how they handle ACH deposits compared to the big banks like Chase. It makes me feel so much better knowing that "payment released" means NYS Department of Labor has done their part and now it's just waiting on the banking system. I never thought about how the deposit time could vary so much between banks - that's definitely something I'll pay attention to going forward. You're absolutely right that once I get through these first few payments I'll have a much better sense of the timing and won't be constantly refreshing my bank app! Thanks for sharing your experience with the 3-4am deposits too - I'll know to check early Monday morning.

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