Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Esteban Tate
Hey @GalaxyGuardian, I went through the exact same thing last month. The $0.00 balance is usually because they're waiting on wage verification from your employer or need you to submit additional documents. A few things that helped me: - Log into your account and check the "Messages" section - sometimes they request docs there - Make sure you uploaded your most recent pay stubs if you haven't already - Keep filing weekly no matter what (this is key!) I know it's frustrating but once they process everything, you'll get all the back payments. Took about 6 weeks total for me but got a nice lump sum when it finally went through. Hang in there! 💪
Ava Williams
Ugh, this is so relatable! I've been stuck at $0.00 for 2 weeks now and it's driving me crazy. Really helpful to see all the advice here - definitely going to check my Messages section like @Esteban Tate suggested since I might have missed something important. Also considering that claimyr service @Natasha Volkova mentioned since I'm getting nowhere with regular calling. Thanks everyone for sharing your experiences, makes me feel less alone in this mess! 🤞
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Miguel Diaz
When this happened to me the lady said they see this ALL the time and its no big deal as long as YOU tell THEM and not the other way around lol
That makes me feel so much better! I'm definitely going to call tomorrow. Thanks everyone for the advice!
I went through something similar last year and want to share what worked for me. I called NYSDOL at 8:30 AM on a Tuesday (seems like early mornings on weekdays work best) and was honest about forgetting to include a part-time job from my base period. The agent was actually really understanding and walked me through the monetary redetermination process right over the phone. They had me email copies of my W-2 and final pay stub to a specific address they gave me, along with a brief letter explaining the oversight. The whole thing was resolved in about 2-3 weeks. In my case, adding the job actually increased my weekly benefit amount slightly, so they sent me a small back payment for the difference. The key things that helped: 1) I called them instead of waiting for them to find it, 2) I had all my documentation ready, and 3) I was completely upfront that it was an honest mistake. Don't stress too much about it - they really do see this kind of thing regularly!
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Mei Lin
Just keep checking your account daily. Sometimes the status changes without any notification. Also make sure you're keeping up with any job search requirements even during the review - they'll ask about that later if you get approved.
Amara Okafor
I went through the same thing about 6 months ago - the "under review" status is totally normal and doesn't mean there's a problem with your claim. NYS DOL has to verify everything before they can start paying benefits. In my case, it took about 3.5 weeks and then I got approved with full backpay. The key thing is to keep filing your weekly certifications even while it's under review - don't skip any weeks or you'll lose those payments even after approval. Also, they do contact your former employer automatically to verify the reason for separation, so you don't need to do anything on that front. Try not to stress too much about it!
Yes, exactly! "Weekly certifications" and "weekly claim filing" are the same thing - it's just different terminology for the same process. You log into your account each week and certify that you're still unemployed and looking for work. Don't worry, you're asking the right questions! The system can be confusing with all the different terms they use.
Max Reyes
•Yes, "weekly certifications" and "weekly claim filing" are the same thing! You'll log into your my.ny.gov account each week and answer questions about your job search activities, any work you did, and any income you received. It's usually available to complete on Sunday for the previous week. Even though your eligibility is still under review, definitely keep doing these every week - it establishes your continuous claim for benefits.
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I just went through this exact same situation about 3 weeks ago! That 11/30/0002 date is definitely their system glitching out when processing offsets - it's like their computers are stuck in time travel mode lol. The $130.88 is being taken FROM your benefits, not added to them. So you'll get your regular $219.74 direct deposit on 11/21/2022, but they're keeping that $130.88 for whatever debt they think you owe. Here's what happened with mine: turned out to be an overpayment from way back in 2020 that I had completely forgotten about. They sent me a letter about 2 weeks after the offset explaining everything. The crazy part is they're supposed to give you advance notice before taking money, but if your address isn't updated in their system, they'll just do it anyway after trying to reach you. Definitely log into your account and check under "Messages" or "Correspondence" - sometimes they post notices there first before mailing. And yeah, that forfeit week is probably from missing a certification deadline or answering something wrong, but it won't affect your current payments. If you don't get an explanation letter within 10 business days, I'd definitely call them or try that claimyr service people mentioned. You have the right to know what they're taking money for! Keep screenshots of everything because their system is notorious for "losing" records.
Brady Clean
•@Aisha Mahmood this is so reassuring to hear from someone who just went through the same thing! I was totally freaking out when I saw that random year 0002 date - like what even is that?? 😂 It s'wild that they can just take money without proper notice if your address isn t'updated. I m'definitely going to check my correspondence section right now and make sure all my info is current. Really appreciate you sharing your experience, makes me feel way less alone in dealing with this crazy system!
Zara Shah
Hey! I just had this exact same thing happen to me last month and I was totally panicking too. That weird 11/30/0002 date is just their ancient system having a breakdown when processing offsets - it's not a real date lol. The $130.88 is definitely being taken from what they owe you (not added), but the good news is you'll still get your regular $219.74 direct deposit on the normal release date. The offset is probably for some old debt - could be taxes, child support, or even an unemployment overpayment from years ago that you might not even remember. I'd definitely check your online account under "Messages" or "Correspondence" first before calling - sometimes they post the explanation there before mailing letters. And make sure your address is updated because if they can't reach you with notices, they'll just take the money anyway after trying. The forfeit week won't affect your current payments but double-check you're certifying correctly going forward. If you don't get an explanation letter within 2 weeks, definitely try calling or use that claimyr service others mentioned. Document everything because NY's system loves to "lose" records! You got this! 💪
Mei Lin
I went through this exact process about 6 months ago when my retail store closed down unexpectedly. Since you mentioned you were laid off due to store closing, that's actually one of the best-case scenarios for quick approval - there's no ambiguity about why you're unemployed. I got my first payment in 12 days, but here's what I learned: 1) File your weekly claims immediately (I made the mistake of waiting and lost my first week), 2) Upload any separation documents you have right away through the portal, and 3) Check your my.ny.gov account daily for messages. The system will show "pending" for a while which is normal. Given that rent is due in 2 weeks, you might also want to reach out to your landlord to explain the situation - many are understanding about unemployment delays. Also check if your local area has any emergency rental assistance programs while you wait. Hang in there, the waiting is the hardest part but store closures usually process pretty smoothly!
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Micah Trail
•This is really helpful advice, especially about reaching out to the landlord proactively! I hadn't thought about that but you're right that being upfront about the situation is probably better than waiting until rent is actually late. I'll also look into local emergency rental assistance - that's a great suggestion I wouldn't have considered. Thanks for the reassurance about store closures typically processing smoothly. It's encouraging to hear from someone who went through the same situation recently. I'm definitely going to make sure I'm checking my account every day and staying on top of the weekly claims.
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Paolo Longo
I'm also waiting on my unemployment claim after being laid off two weeks ago - this thread has been incredibly helpful! Based on what everyone is sharing, it sounds like the key is to keep filing weekly claims even while the initial application is being processed. I made the mistake of waiting and now I'm worried I missed my first week. Can you still claim a week retroactively if you missed filing it initially? Also, for those who got through to an actual agent at NYS Department of Labor, what time of day did you have the best luck calling? I've been trying the 888 number but keep getting the busy signal or getting disconnected after long holds.
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Anastasia Popov
•Yes, you can usually claim weeks retroactively! When you log into my.ny.gov and go to file your weekly claim, it should show any weeks you missed and let you certify for them. The system typically allows you to go back and claim weeks from when you first became unemployed, as long as it's within the reasonable timeframe. Don't panic about missing that first week - just file for all available weeks when you log in. As for calling NYS Department of Labor, I've heard from others that early morning (right when they open) or late afternoon tends to work better, though it's still hit or miss. The phone system is definitely frustrating!
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