New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Mei Lin

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Just keep checking your account daily. Sometimes the status changes without any notification. Also make sure you're keeping up with any job search requirements even during the review - they'll ask about that later if you get approved.

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Amara Okafor

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I went through the same thing about 6 months ago - the "under review" status is totally normal and doesn't mean there's a problem with your claim. NYS DOL has to verify everything before they can start paying benefits. In my case, it took about 3.5 weeks and then I got approved with full backpay. The key thing is to keep filing your weekly certifications even while it's under review - don't skip any weeks or you'll lose those payments even after approval. Also, they do contact your former employer automatically to verify the reason for separation, so you don't need to do anything on that front. Try not to stress too much about it!

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This is really helpful, thank you! I've been so anxious about the whole situation. Quick question - when you say "weekly certifications," is that the same as the weekly claim filing that others mentioned? I want to make sure I'm doing everything right and not missing any steps.

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I'm dealing with the exact same issue right now - filed 3 weeks ago and still showing $0.00. Really appreciate everyone sharing their experiences here! @Esteban Tate your advice about checking the Messages section is super helpful, gonna do that right now. It's so frustrating not being able to get through on the phone but sounds like persistence is key. At least knowing I'm not alone in this makes me feel a bit better 😅

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Ethan Scott

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@Esmeralda Gómez you re'definitely not alone! I m'on week 5 of the same thing. The messages section tip from @Esteban Tate is gold - I found stuff in there I never got email notifications for. Also try calling right at 8am when they open, sometimes you can get through faster then. We got this! 💪

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Ava Williams

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Ugh, this is so relatable! I've been stuck at $0.00 for 2 weeks now and it's driving me crazy. Really helpful to see all the advice here - definitely going to check my Messages section like @Esteban Tate suggested since I might have missed something important. Also considering that claimyr service @Natasha Volkova mentioned since I'm getting nowhere with regular calling. Thanks everyone for sharing your experiences, makes me feel less alone in this mess! 🤞

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I went through something similar last year and want to share what worked for me. I called NYSDOL at 8:30 AM on a Tuesday (seems like early mornings on weekdays work best) and was honest about forgetting to include a part-time job from my base period. The agent was actually really understanding and walked me through the monetary redetermination process right over the phone. They had me email copies of my W-2 and final pay stub to a specific address they gave me, along with a brief letter explaining the oversight. The whole thing was resolved in about 2-3 weeks. In my case, adding the job actually increased my weekly benefit amount slightly, so they sent me a small back payment for the difference. The key things that helped: 1) I called them instead of waiting for them to find it, 2) I had all my documentation ready, and 3) I was completely upfront that it was an honest mistake. Don't stress too much about it - they really do see this kind of thing regularly!

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This is incredibly helpful! Thank you for sharing your experience step by step. I'm going to try calling first thing Tuesday morning and have all my paperwork ready like you suggested. It's such a relief to hear that they actually increased your benefits - I was worried it would only cause problems. Did they give you a specific timeline when you first called, or did you just have to wait and see?

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I actually work for a benefits consulting firm and see these situations frequently. The good news is that NYSDOL is generally reasonable about genuine oversights, especially when you self-report. A few practical tips: 1) When you call, ask specifically for a "monetary redetermination due to unreported base period wages" - using this exact language will get you to the right department faster. 2) Have your Social Security number, original claim confirmation number, and the employer's name/EIN ready before calling. 3) They'll likely ask you to estimate your total earnings from that job, so calculate that beforehand. The process typically takes 2-4 weeks once they receive your documentation, and you'll get a written determination in the mail explaining any changes to your benefit amount. Don't worry about fraud allegations - those are reserved for cases involving intentional deception or patterns of non-disclosure.

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Ana Rusula

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This is exactly the kind of professional insight I was hoping to find! Thank you for the specific language to use - "monetary redetermination due to unreported base period wages" - I'm writing that down. I have all my documentation organized already, including the EIN from my W-2. One quick question: when they ask for total earnings estimate, should I include just the wages or also any tips/bonuses if there were any? I want to make sure I give them the complete picture from the start.

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Aisha Mahmood

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I just went through this exact same situation about 3 weeks ago! That 11/30/0002 date is definitely their system glitching out when processing offsets - it's like their computers are stuck in time travel mode lol. The $130.88 is being taken FROM your benefits, not added to them. So you'll get your regular $219.74 direct deposit on 11/21/2022, but they're keeping that $130.88 for whatever debt they think you owe. Here's what happened with mine: turned out to be an overpayment from way back in 2020 that I had completely forgotten about. They sent me a letter about 2 weeks after the offset explaining everything. The crazy part is they're supposed to give you advance notice before taking money, but if your address isn't updated in their system, they'll just do it anyway after trying to reach you. Definitely log into your account and check under "Messages" or "Correspondence" - sometimes they post notices there first before mailing. And yeah, that forfeit week is probably from missing a certification deadline or answering something wrong, but it won't affect your current payments. If you don't get an explanation letter within 10 business days, I'd definitely call them or try that claimyr service people mentioned. You have the right to know what they're taking money for! Keep screenshots of everything because their system is notorious for "losing" records.

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Brady Clean

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@Aisha Mahmood this is so reassuring to hear from someone who just went through the same thing! I was totally freaking out when I saw that random year 0002 date - like what even is that?? 😂 It s'wild that they can just take money without proper notice if your address isn t'updated. I m'definitely going to check my correspondence section right now and make sure all my info is current. Really appreciate you sharing your experience, makes me feel way less alone in dealing with this crazy system!

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Zara Shah

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Hey! I just had this exact same thing happen to me last month and I was totally panicking too. That weird 11/30/0002 date is just their ancient system having a breakdown when processing offsets - it's not a real date lol. The $130.88 is definitely being taken from what they owe you (not added), but the good news is you'll still get your regular $219.74 direct deposit on the normal release date. The offset is probably for some old debt - could be taxes, child support, or even an unemployment overpayment from years ago that you might not even remember. I'd definitely check your online account under "Messages" or "Correspondence" first before calling - sometimes they post the explanation there before mailing letters. And make sure your address is updated because if they can't reach you with notices, they'll just take the money anyway after trying. The forfeit week won't affect your current payments but double-check you're certifying correctly going forward. If you don't get an explanation letter within 2 weeks, definitely try calling or use that claimyr service others mentioned. Document everything because NY's system loves to "lose" records! You got this! 💪

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Jay Lincoln

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I'm going through the same situation right now! Just switched from my regular bank to PayPal for unemployment deposits and it's been 2 days past my usual deposit time. Reading through these comments is really reassuring - sounds like the first payment after switching always takes longer. Has anyone noticed if PayPal sends notifications when the deposit hits, or do you just have to keep checking your balance?

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PayPal does send push notifications when deposits hit if you have them enabled in the app! I get a notification that says something like "You received $XXX from NY STATE LABOR" and it shows up immediately in my activity feed. You can also set up email notifications in your PayPal settings if you prefer that. Much easier than constantly checking your balance - I learned that the hard way during my first week after switching!

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Leslie Parker

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Just wanted to add my experience for anyone else who might be switching - I went from Chase to PayPal about 6 months ago and had the same delay for the first payment (came Wednesday morning instead of my usual Monday). But now I actually prefer PayPal because I can instantly transfer to my bank account if needed, whereas with Chase I had to wait for business hours. The PayPal mobile app also makes it super easy to track when deposits hit. Don't panic if your first payment is late - it'll normalize after that!

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That's a great point about the instant transfer feature! I didn't even think about that benefit when I switched. Being able to move the money to my bank account right away could actually be really convenient. Thanks for sharing your experience - it's good to know there are some advantages to PayPal beyond just keeping the funds separate.

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