How to change direct deposit for unemployment benefits - NYS Department of Labor
I need to update my bank account info for my unemployment payments but can't figure out how to do it on the my.ny.gov website. My old bank closed my account due to inactivity and now I'm worried my next payment will bounce back. Does anyone know the steps to change direct deposit info with NYS Department of Labor? I've been looking all over the site but it's confusing.
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Emma Morales
You can update your direct deposit through your my.ny.gov account. Log in and go to the 'Payment Information' section under your unemployment services. You'll need your new bank's routing number and account number. The change usually takes effect within 1-2 payment cycles, so if you have a payment coming soon it might still go to the old account.
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Declan Ramirez
•Thanks! I found the payment section but it's asking for some verification questions I don't remember the answers to. Is there another way?
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Katherine Hunter
same thing happened to me when chase closed my account! took forever to get it sorted out
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Lucas Parker
If you can't access the online system, you can call NYS Department of Labor directly. However, getting through can be really difficult with their high call volume. I had to try calling dozens of times over several days. When I couldn't get through the normal way, I used a service called Claimyr that helped me reach an actual agent quickly. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows exactly how it works. Made the whole process way less stressful.
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Donna Cline
•How much does that cost though? Seems sketchy to pay someone just to make a phone call
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Lucas Parker
•It's actually pretty reasonable and saved me hours of trying to get through. Way better than sitting on hold for 3+ hours just to get disconnected.
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Harper Collins
MAKE SURE you keep your old account open until you confirm the new one is working!! I closed mine too early and had to wait weeks for a paper check. NYS Department of Labor doesn't make it easy to fix these things once they mess up.
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Declan Ramirez
•Too late for that - the bank already closed it automatically. Really hoping I can get this fixed before my next payment date.
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Kelsey Hawkins
You might also need to update your address if you moved banks, just saying. The whole my.ny.gov system is pretty clunky but it should work eventually.
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Hunter Edmunds
I went through this exact situation last month! If you can't get through the verification questions online, you can also try visiting a local Department of Labor office in person. I know it's not convenient, but sometimes they can help you reset your account access or update the banking info directly. You can find office locations on the DOL website. Also, call your new bank and let them know you're expecting unemployment deposits - sometimes they can help flag your account to watch for any returned payments from your old account.
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