How do I change my address for unemployment benefits with NYS Department of Labor?
I moved last month and need to update my address with NYS Department of Labor for my unemployment benefits. I'm worried my weekly claim payments might get sent to my old address or that there could be issues with my claim if my address isn't current. I tried looking on the my.ny.gov website but couldn't find a clear way to change it. Do I need to call them or is there an online option? Also, will this affect my current claim status or cause any delays?
21 comments


Anastasia Kozlov
You can update your address through your my.ny.gov account. Log in and go to the 'Personal Information' section where you can edit your contact details. Make sure to update both your mailing address and your residence address if they're different. This shouldn't affect your claim status, but it's important to keep it current for correspondence from NYS Department of Labor.
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Diego Flores
•Thanks! I found the Personal Information section but it's asking me to verify my identity again. Is that normal when changing address info?
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Sean Flanagan
YES update it ASAP! I forgot to change mine when I moved and missed an important letter about my job search requirements. Had to appeal a disqualification because of it. The online system usually works but sometimes you need to call if it won't let you update certain fields.
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Diego Flores
•Oh no, that sounds terrible! I definitely don't want any issues with my job search documentation. How long did the appeal process take?
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Sean Flanagan
•took about 6 weeks total but I got it sorted out eventually. just make sure you keep documenting your job searches even if there are address issues
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Zara Mirza
I had trouble reaching NYS Department of Labor by phone when I needed to update my info. Kept getting busy signals or getting disconnected after waiting forever. Someone on here recommended trying Claimyr.com - it's a service that helps you get through to actual agents. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Ended up being really helpful for getting my address change processed when the online system wasn't working.
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NebulaNinja
•Never heard of that service before. Did it actually work for getting through to someone at NYS Department of Labor?
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Zara Mirza
•Yeah it did! Got connected to an agent within like 20 minutes instead of spending hours trying to call myself. They were able to update my address right away over the phone.
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Luca Russo
Just be careful that you don't accidentally mess up your weekly claim filing when you update your address. I've heard some people had issues where their claims got flagged for review after address changes, especially if you moved to a different county or something.
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Anastasia Kozlov
•Address changes alone shouldn't trigger a review unless there are other factors involved. As long as you're still eligible to work in NY and meeting your job search requirements, updating your address is routine maintenance.
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Nia Wilson
same thing happened to me last year, the online system worked fine for updating my address
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Mateo Sanchez
I moved three times during my unemployment claim period lol. Each time I just logged into my account and changed it in the personal info section. Never had any problems with payments or anything. Just make sure you're still looking for work in areas that make sense for your commute distance requirements.
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Romeo Quest
I actually just went through this process myself a few weeks ago! The identity verification when changing your address is totally normal - it's just an extra security step since address changes can affect benefit delivery. It usually just asks you to confirm some personal details or answer a few verification questions. The whole process took me maybe 10 minutes once I had all my info ready. Don't worry about it affecting your claim status - mine processed without any issues and my next payment went to the new address just fine.
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Zainab Ali
I work for a company that helps people navigate these kinds of government processes, and I can confirm that address updates through my.ny.gov are pretty straightforward once you get through the verification. One tip - if you're having trouble with the online system, try clearing your browser cache or using a different browser. Sometimes the site gets glitchy with saved login info. Also, make sure you update your address with USPS forwarding service too, just in case any mail gets sent to your old address during the transition period. The NYS DOL system usually syncs pretty quickly, but having mail forwarding as backup gives you extra peace of mind.
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NeonNomad
•That's really helpful advice about clearing the browser cache! I hadn't thought of that but it makes sense since government websites can be finicky. The USPS forwarding tip is smart too - I actually already set that up when I moved but it's good to know it works as a backup for any DOL mail. Thanks for the professional perspective on this!
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Anne Blake
I'm have hard time changing my address someone please help me thank you
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Amara Okafor
•Hi Anne! I can help you with that. First, try logging into your my.ny.gov account and look for the "Personal Information" section - that's where you can update your address. If you're having trouble finding it or the website isn't working properly, try clearing your browser cache or using a different browser like others mentioned. If the online system still won't let you change it, you might need to call the NYS Department of Labor directly. Some people have also mentioned using services like Claimyr to help get through to an actual agent on the phone if you keep getting busy signals. What specific part are you having trouble with - finding the right section online or something else?
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Lena Schultz
I went through this exact same situation about 6 months ago when I moved from Brooklyn to Queens. The online address update through my.ny.gov worked perfectly for me. Just log into your account, go to "Personal Information," and update both your mailing and residential addresses. The identity verification step is standard - they just want to make sure it's really you making the change. It took about 10 minutes total and my benefits continued without any interruption. My first payment after the move went directly to the new address with no issues. Pro tip: take a screenshot of the confirmation page after you submit the change, just for your records. Don't stress about it affecting your claim status - address updates are routine and won't cause delays as long as you're still eligible to work in NY state.
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Paolo Rizzo
•Thanks for sharing your experience with the Brooklyn to Queens move! That's really reassuring since I'm also moving within NYC. The screenshot tip is brilliant - I always forget to save confirmation pages and then worry later if something went wrong. Quick question - when you updated from Brooklyn to Queens, did you notice any difference in your job search requirements or the types of work you were expected to look for? I'm wondering if moving boroughs affects anything with the commute distance requirements that were mentioned earlier in the thread.
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Giovanni Rossi
•Great question about the job search requirements! When I moved from Brooklyn to Queens, I didn't notice any changes to my job search requirements or commute distance expectations. Since both boroughs are within NYC, the DOL still considers it the same general labor market area. You'll still need to document your job search activities as usual, but the geographic scope of where you're expected to look for work stays pretty much the same. The commute distance requirements are more about staying within reasonable travel distance from potential employers, and moving within the five boroughs definitely keeps you in that zone. Just make sure you update any saved job search filters on employment websites to include your new area if you want to find opportunities closer to your new address!
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Admin_Masters
I just went through this same process a couple weeks ago! The my.ny.gov system worked great for me. Go to your account, click on "Personal Information" and you'll see fields for both mailing and residential addresses. The identity verification step is totally normal - it's just asking you to confirm some basic info like your SSN and maybe answer a security question. Took me about 10-15 minutes total. I got a confirmation email within 24 hours and my next benefit payment went to the new address without any issues. Don't worry about it affecting your claim status - address changes are routine as long as you're still eligible to work in NY. Just make sure to update both addresses if your mailing and residential are different, and keep filing your weekly claims on schedule while it processes!
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