Where is the unemployment office - NYS Department of Labor locations for in-person visits?

Most NYS Department of Labor offices transitioned to appointment-only services. You can find office locations on the labor.ny.gov website under 'Find an Office' but honestly, they rarely do walk-ins for UI claims anymore. Everything is pushed through the online portal or phone system now.

I had the same problem last month - spent hours trying to find an office that would help with my adjudication issue. Most locations I called said they only handle job search services in person, not claim problems.

The main NYS Department of Labor offices are still listed on their website, but for unemployment claim issues specifically, you really need to call the UI phone line at 888-209-8124. If you're having trouble getting through, I actually discovered a service called Claimyr that helps people connect with NYS Department of Labor agents. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. It saved me hours of calling when my claim was stuck in adjudication.

The whole system is a mess honestly. I drove to the office in Albany last week and they told me they can't help with unemployment claims at all anymore, only job placement stuff. Wasted a whole day!

If your weekly claims are stuck, that usually means there's an issue that needs to be resolved through adjudication. Check your my.ny.gov account for any pending issues or messages. Sometimes there are requests for additional information that aren't obvious.

I work at a local workforce center and can confirm that most NYS DOL offices have severely limited in-person services for unemployment claims. However, if you're really stuck, try calling the dedicated technical support line at 833-910-0004 - they sometimes can escalate cases that are truly frozen in the system. Also, document everything - dates you called, any error messages, etc. If all else fails, you can contact your local state assembly member's office. They often have direct contacts at DOL who can help with stuck claims when the normal channels fail.

Just wanted to add that if you do end up contacting your assembly member's office like Fidel suggested, make sure to have your Social Security number and claim confirmation number ready. I went through this process last year when my claim was stuck for over a month. My assembly member's office was able to get a response from DOL within 48 hours after weeks of me getting nowhere on my own. They have a constituent services team that deals with these exact issues regularly. You can find your assembly member by entering your zip code on the NY Assembly website. It might feel like overkill, but when the system fails you, sometimes you need to go around it rather than through it.

I went through this exact same nightmare a few months ago! After weeks of trying the phone system with no luck, I found that contacting the State Senator's office (not just Assembly) can also be really effective. They have dedicated staff who handle constituent issues with state agencies. I called Senator Rachel May's office (she covers central NY) and they had a direct line to someone at DOL who could actually see what was holding up my claim. Turned out there was a data entry error from when I first filed that was invisible to me but blocking everything. Got it resolved within a week after months of frustration. Also, if you're on social media, try reaching out to @NYSLabor on Twitter - they sometimes respond to public complaints faster than their phone system processes private ones.

I've been dealing with unemployment claim issues for months and learned that persistence with multiple approaches is key. One thing I haven't seen mentioned yet is that some local libraries and career centers have staff who can help you navigate the online system or even make calls on your behalf. The librarians at my local branch actually helped me find some forms I didn't know existed in the DOL portal. Also, if you're comfortable with it, try calling the main DOL number very early (like 8:01 AM) or late in the day - I had better luck getting through during those times. Keep detailed notes of every call, including the time, any reference numbers, and what you were told. This documentation becomes really important if you need to escalate to your elected officials like others have suggested. Don't give up - the system is frustrating but there are ways through it!

I'm dealing with the exact same frustrating situation right now! My claim has been stuck for over 3 weeks and I feel like I'm going in circles with the automated phone system. Reading through all these responses has been incredibly helpful - I had no idea there were so many alternative approaches to try. I'm definitely going to start with that technical support line at 833-910-0004 that Fidel mentioned, then try the early morning calling strategy. If those don't work, I'll reach out to my assembly member's office. It's honestly ridiculous that we have to jump through so many hoops just to get help with our legitimate claims, but at least this community is sharing real solutions that actually work. Thanks everyone for not just complaining about the system but actually providing actionable steps to work around it!

I've been following this thread closely because I'm dealing with a similar nightmare - my claim has been stuck for almost a month now. What's really helped me is creating a systematic approach based on all the great advice here. I made a spreadsheet tracking every method I try, when I tried it, and the results. So far I've had the most success with the early morning calling strategy (got through twice around 8:02 AM) and the library assistance tip was brilliant - the librarian at my local branch helped me find a section in my online account I didn't even know existed. For anyone just starting this journey, don't try everything at once. Pick 2-3 methods and give each one a real shot before moving on. And definitely start documenting everything from day one - those notes become crucial if you need to escalate. This community has been more helpful than any official DOL resource I've found!