New York Unemployment

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Ask the community...

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Most common reasons for overpayment are not reporting work income correctly or being disqualified after the fact (like if they find out you quit instead of being laid off). If you're being honest on your weekly claims and have proper documentation you should be okay. The key is keeping good records of everything just in case.

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Mateo Perez

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This is really helpful advice. I've been keeping screenshots of my weekly claim submissions, but should I also be keeping records of all my job search activities in a separate document? How detailed do those records need to be exactly?

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Zara Ahmed

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Yes, definitely keep detailed job search records! I learned this the hard way. You should document company name, position title, date applied, method of contact (online, email, phone), and any follow-up actions. I use a simple spreadsheet with columns for each of these. Also save copies of job postings if possible since they sometimes get removed. The NYS DOL website says you need at least 3 job contacts per week, but I do 4-5 just to be safe. Better to have too much documentation than not enough if they ever audit your claim.

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Ava Rodriguez

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I totally understand your anxiety about this! I was in the same boat a few months ago, constantly worrying about getting hit with an overpayment notice. What really helped me was setting up a simple system to track everything. I created a basic spreadsheet with tabs for my weekly claims (screenshots and dates), job search activities, and any work/income I report. For the job search piece, I log way more than the minimum 3 contacts per week - usually 5-6 just to be safe. Each entry includes company name, position, application date, method (Indeed, company website, etc.), and any responses. It takes maybe 10 minutes per week but gives me huge peace of mind. Also, I check my payment history on my.ny.gov every few weeks to make sure there are no flags or issues. The system does show pending determinations or problems if there are any. As long as you're being honest and thorough with your reporting, you should be fine. The horror stories usually involve people who didn't report work income or made genuine mistakes with the confusing rules.

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Anthony Young

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This is such great advice! I'm definitely going to set up a spreadsheet like you described. I've been doing the bare minimum with job search documentation and now I realize that's probably not smart. Quick question - when you say you screenshot your weekly claims, do you screenshot the confirmation page after submitting or the actual claim form before submitting? I want to make sure I'm capturing the right information in case I ever need to prove what I reported.

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Malik Jackson

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@f108e199be8a Thank you so much for this detailed breakdown! Your spreadsheet system sounds perfect - I'm going to set that up this weekend. I've been so stressed about this whole thing, but having a proper tracking system will definitely help me sleep better at night. One more question if you don't mind - do you also keep copies of the actual job postings you apply to, or is just recording the company/position details enough? I've heard mixed things about whether they actually check that level of detail during audits.

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UPDATE: For anyone who finds this thread in the future - my claim was approved after exactly 18 days from when I first applied. I received a text notification and an email directing me to check my account. The funds were on my KeyBank card the next day after approval. I did have to keep certifying weekly while waiting for approval.

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Ruby Blake

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Thanks for coming back to update us! This will definitely help others who are in the same situation. Glad everything worked out for you!

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congrats! glad it worked out 4 u. mine took way longer last time lol

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StarSailor

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Congratulations on getting approved! This is such a helpful thread for people going through this process. I'm currently in week 2 of waiting after receiving my KeyBank card, so reading about your 18-day timeline gives me hope. Did you have to submit any additional documentation during the review period, or was it pretty straightforward once you submitted your initial application? Also wondering if you got the full backpay for the weeks you certified while waiting for approval?

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Amina Sow

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Been there! The difference is basically this: unemployed means you have no job at all, underemployed means you have a job but it's not enough hours or pay to meet your needs. NYS Department of Labor has specific rules for partial unemployment which sounds like what you qualify for. Just make sure you keep looking for full-time work and document your job search activities.

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Owen Devar

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I'm in a similar boat - my retail job cut me from 40 hours to about 15 hours per week after the holidays. From what I've learned, you're dealing with "partial unemployment" which NYS recognizes. The good news is you can still collect benefits while working reduced hours. Just keep filing your weekly claims and reporting all your earnings honestly. They'll calculate your benefit based on the difference. I was worried about the same thing but my caseworker confirmed that as long as the hour reduction wasn't your choice, you qualify. The job search requirement still applies though, so keep looking for full-time work or additional part-time hours.

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I went through this EXACT situation about 8 months ago and it was such a headache! Your payment is definitely stuck in limbo right now since the system tried to deposit to your closed account. Here's what you need to do: 1. Call Key Bank at 1-866-295-2955 first to confirm your account status and get a reference number - this usually takes 15-20 mins on hold which is way better than NYSDOL 2. Then you absolutely MUST speak to someone at NYSDOL to have them manually reissue the payment. There's no automatic process when accounts are closed due to overdrafts vs just expired cards 3. While you have them on the phone, ask to switch to direct deposit for future payments so you never have to deal with Key Bank again 4. Your money isn't lost - they hold it for about 30 days before potentially sending it back, so you have time but don't wait too long I know the phone situation is impossible, but if regular calling doesn't work, I honestly had success with that Claimyr service others mentioned. Cost me like $25 but saved my sanity and got me connected within an hour. Once I actually talked to someone at NYSDOL, they reprocessed my payment in 2 days since the original approval was already there. Hang in there - I know it's stressful when rent is due, but this IS fixable! Document everything and get those reference numbers. You got this! 💪

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Emma Swift

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This is incredibly detailed and helpful, thank you so much! I'm actually going through this exact situation right now and was panicking about losing the money. The 30-day timeframe gives me some relief. Quick question - when you switched to direct deposit, did they make you wait for the next payment cycle to start using it, or were they able to redirect your current stuck payment straight to your bank account? Also, did you have any issues with your bank accepting the unemployment direct deposits?

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They were able to redirect my stuck payment directly to my bank account once I got through! Didn't have to wait for the next cycle which was a huge relief. As for bank issues, my credit union accepted the deposits no problem, but I've heard some people have issues with certain banks flagging unemployment deposits as suspicious. If you're worried about that, you might want to give your bank a heads up that you're expecting direct deposits from NY State. The direct deposit switch was honestly the best part of this whole mess - no more dealing with Key Bank at all!

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I just went through this exact same nightmare last month! Your payment is definitely stuck right now because the system tried to deposit to your closed Key Bank account. Here's what worked for me: First, call Key Bank at 1-866-295-2955 to get official confirmation your account is closed and ask for a reference number - this usually only takes 15-20 minutes on hold (way better than NYSDOL). Then you absolutely HAVE to speak with someone at unemployment to manually reissue the payment. Since your account was closed due to overdrafts (not just expired), there's no automatic card replacement. Your money isn't lost though - they hold it for about 30 days before potentially returning it to the state. For actually getting through to NYSDOL, I tried calling during the 8:05-8:30am window on weekdays but honestly had better luck with that Claimyr service people mentioned. Cost me $20 but got me connected in under an hour when I'd been trying manually for over a week. Once you get someone on the phone, ask them to switch you to direct deposit for future payments so you never have to deal with Key Bank again. When I did this, they were able to redirect my stuck payment straight to my bank account within 48 hours. I know it's super stressful when rent is due, but this IS fixable! Get that Key Bank reference number first, then tackle the NYSDOL call. You got this! 💪

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Gemma Andrews

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Thank you so much for this step-by-step breakdown! This is exactly what I needed to hear. I've been stressing out thinking my money was just gone forever. The 30-day window gives me some peace of mind. I'm definitely going to try calling Key Bank first thing tomorrow morning to get that reference number, and then tackle the NYSDOL situation. The direct deposit switch sounds like a game-changer too - I'm so tired of dealing with Key Bank issues. Really appreciate you taking the time to share your experience!

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Anastasia Popov

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Just make sure you file your weekly claims even while your initial claim is being processed! I made that mistake when I first filed and it delayed everything. Also start looking for work right away because you'll need to show job search activities on your weekly claims.

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Ravi Kapoor

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How many job applications do I need to show each week?

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Freya Nielsen

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You need to conduct at least 3 work search activities per week in NY. This can include applying for jobs, attending job fairs, or networking activities. Keep detailed records of everything.

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Javier Garcia

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I went through this exact same situation last year when I got laid off from my warehouse job. Since you were terminated due to company restructuring (not for cause), you should definitely qualify for benefits. When you file online at my.ny.gov, you'll need your Social Security number, driver's license, and employment history for the last 18 months including employer names, addresses, and dates worked. The process is pretty straightforward - just be honest about why you left and let them know it was a layoff due to restructuring. Good luck!

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Lilly Curtis

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Thanks for the detailed info! Quick question - when you say employment history for the last 18 months, do I need exact start/end dates or just approximate months? I worked a couple part-time jobs before my retail position and I'm not 100% sure of the exact dates.

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