Where is the unemployment office near me for NYS Department of Labor claims?
I need to find the closest NYS Department of Labor unemployment office to handle my claim in person. My weekly certification has been stuck for two weeks and I can't get through on the phone. Does anyone know if there are still physical offices open where I can walk in and talk to someone? I live in central New York and would drive pretty far at this point if it means getting answers about my UI claim status.
12 comments
Join the conversation
Paolo Bianchi
most unemployment offices arent doing walk ins anymore since covid, everything is supposed to be online or by phone now
0 coins
Keisha Thompson
•That's what I was afraid of. The online system isn't showing any issues but my payments just stopped coming.
0 coins
Yara Assad
You can find NYS Department of Labor office locations on their website, but you'll need to schedule an appointment first. They have career centers that handle unemployment services, but most claim issues are resolved through the my.ny.gov portal or phone system. If your weekly claim is stuck, there might be an adjudication issue that needs to be addressed.
0 coins
Keisha Thompson
•I checked my.ny.gov and there's no pending issues showing. How do I know if there's an adjudication problem?
0 coins
Yara Assad
•If there's an adjudication, you should receive a notice in the mail or see it in your online account. Sometimes the system glitches and doesn't show everything properly though.
0 coins
Olivia Clark
I had the same problem last month - couldn't reach anyone at NYS Department of Labor by phone. Someone on here recommended this service called Claimyr that helps you get through to unemployment agents. I was skeptical but tried it at claimyr.com and they actually got me connected within an hour. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Might be easier than driving around looking for offices.
0 coins
Javier Morales
•How much does something like that cost? Seems like we shouldn't have to pay extra just to reach our own state agency.
0 coins
Olivia Clark
•I get the frustration, but after weeks of trying on my own it was worth it to finally talk to someone who could explain what was wrong with my claim.
0 coins
Natasha Petrov
THE WHOLE SYSTEM IS BROKEN! I've been trying to reach someone at NYS Department of Labor for a MONTH. These offices might as well not exist anymore, they just want us to give up and stop filing claims.
0 coins
Connor O'Brien
•i feel you, spent 3 hours on hold yesterday just to get disconnected
0 coins
Amina Diallo
Before you go looking for physical offices, try calling the NYS Department of Labor technical support line early in the morning around 8 AM. They have separate numbers for different issues. Also, if your weekly claim certification is stuck, log out completely and clear your browser cache before logging back into my.ny.gov. Sometimes that resolves display issues where the system isn't showing pending adjudications properly.
0 coins
Diego Rojas
I'm in a similar situation in upstate NY - been waiting 3 weeks for my certification to go through. From what I've researched, most of the physical NYS Department of Labor offices are now "American Job Centers" and they primarily handle career services rather than unemployment claims. The one in Syracuse requires appointments and they told me over the phone that they can't access individual claim files anyway. Your best bet might be trying to call right at 8 AM when the phone lines open, or using that callback feature on my.ny.gov if you can find it (it's buried pretty deep in the site). Also check if you have any messages in your correspondence section - sometimes there are requests for additional info that don't show up as alerts.
0 coins