My friend got unemployment when she quit because her boss was sexually harassing her. She had to prove it was for good cause but NYS Department of Labor approved her claim. Document everything if you decide to quit - emails, texts, schedule changes, anything that shows the working conditions became unreasonable.

Same thing happened to me except they cut me from full time to like 12 hours. I didn't know about partial benefits so I just suffered through it for months being broke all the time. wish someone had told me sooner!

Final update: My payment just came through! It was 3 days later than usual but everything seems back to normal now. The new system actually has some nice features - I can see more details about my claim and there's even a messaging center where you can contact them directly (though who knows how long they take to respond). Thanks for all the help everyone!

Great to hear everything worked out for you! I went through the migration about a month ago and had a similar experience - confusing at first but the new system is actually pretty nice once you get used to it. One tip for anyone else going through this: if you use direct deposit, double-check that your banking info transferred correctly in the new system. Mine was there but I've heard some people had to re-enter it. Also, the mobile app works way better now if you prefer using your phone to certify.

just keep filing every week and eventually it works out. the system is slow but it does work eventually. took me about 3 weeks to get my first payment

I went through this same process about 6 months ago after getting laid off from my restaurant job. The waiting period is really nerve-wracking, especially when you're worried about bills! In my experience, it took about 2.5 weeks to get my monetary determination letter, and then I was able to receive my first payment the following week. One thing that helped me was setting up direct deposit right away in my online account - it made the payments come through faster than waiting for a debit card. Also, make sure you're checking your online account regularly for any correspondence or requests for additional information, because they don't always send email notifications. Hang in there, the process does work even though it feels slow when you're stressed about money.

I wish I'd known about that recovery option! I ended up having to use Claimyr after days of failed calls. Was connected to an agent in about 25 minutes who manually updated my info. The $15 I paid was well worth it considering I would have lost a whole week's payment otherwise. But it's always better if you can solve it yourself for free like you did!

Glad to see you got this resolved @Anastasia! For anyone else reading this thread who might face similar issues in the future, it's worth noting that ID.me also has a backup authentication method using your Social Security number if the phone number recovery doesn't work. You can find this option under "Alternative verification methods" on their recovery page. Also, pro tip: once you regain access, consider adding a backup email to your ID.me account and writing down which email you used somewhere safe. I learned this the hard way after going through the same panic when I couldn't access my account during a critical payment period.

Make sure you understand WHY you have an overpayment before paying anything back. Sometimes NYS Department of Labor makes mistakes in their calculations or doesn't account for proper deductions. I've seen people pay money they didn't actually owe because they didn't question the determination.

I just went through this same situation a few months ago! The payment coupon definitely means there's an overpayment they're saying you owe back. Before you panic though, carefully review the determination letter that should have come with or before the coupon - it will explain exactly why they think you were overpaid. In my case, it was because I didn't report some freelance income properly during my claim period. The good news is you have options: you can appeal if you disagree, set up a payment plan if you can't pay it all at once, or pay in full to avoid any interest. I'd recommend logging into your my.ny.gov account first to see if there are more details about the overpayment determination online.