New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

One thing to remember is that unemployment insurance is meant to be insurance - you pay premiums (taxes) and sometimes you have claims against the policy. It's the cost of doing business with employees. Focus on good hiring practices and clear documentation rather than worrying too much about one legitimate claim.

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As someone who's been through this recently, I can confirm what others are saying about responding to NYS Department of Labor forms promptly. Even though it feels intimidating as a first-time employer dealing with this, the process is pretty straightforward. Just be honest about the circumstances - if it was truly a layoff due to business conditions, that's exactly what unemployment insurance is designed to cover. Your tax rate might increase slightly over time, but it's gradual and based on your overall experience rating, not just one claim. The key is staying on top of any correspondence from NYS Department of Labor and keeping good records of employment decisions going forward.

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I'm going through the same thing right now - filed about 2 weeks ago and still waiting. From what I've been reading online, the NYS Department of Labor has been really backed up lately. One thing that helped me was checking if there are any pending issues or documents needed in the portal - sometimes they request additional info but don't notify you clearly. Also try calling early in the morning around 8am when they open, I've heard that's when you have the best chance of getting through. Hang in there, the waiting is definitely the worst part!

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Thanks for the tip about calling at 8am! I've been trying to call randomly throughout the day with no luck. Did you actually get through when you called early morning, or is that just what you heard? Also good point about checking for pending documents - I should probably double-check that I didn't miss anything in the portal.

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I've been through this exact situation! Filed my claim in March and it took almost 4 weeks to get a determination. The key things that helped me: 1) Keep filing your weekly claims no matter what - this is crucial for getting backpay later, 2) Check the "Correspondence" section in your online account daily - sometimes they send requests for info there without email notifications, 3) If you can, try the live chat feature on the NYS DOL website early morning around 8-9am when it's less busy. I know the waiting is stressful but hang in there - once it goes through you'll get all the backpay from your filing date. The system is slow but it does work eventually.

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Also make sure you have documentation of any severance pay, vacation payout, or pension distributions you received. The NYS Department of Labor needs to know about any money you got when you left your job because it can affect your benefit start date. This is stuff a lot of people forget about and then wonder why their benefits are delayed.

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One thing I learned the hard way - make sure you have your exact dates of employment (start and end dates) written down for each job, not just the months/years. The my.ny.gov system asks for specific dates and if you're off by even a day it can flag your application for review. I had to go back and correct mine which added weeks to my processing time. Also, if you had any union jobs, try to get your union local number handy as they sometimes ask for that too.

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Just make sure you report all your circumstances accurately when you file. NYS Department of Labor will want to know about your employment status, when your leave ended, and when you became available for work. Don't try to file while you're still on active PFL - wait until you're genuinely able and available to accept employment.

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I went through something very similar when I had my daughter two years ago. The key thing to understand is timing - you absolutely cannot collect unemployment benefits while you're still receiving paid family leave payments, even if you know your job is being eliminated. NYS Department of Labor considers you "not available for work" while on PFL. You have to wait until your family leave period officially ends and you're ready to return to work before filing your UI claim. When you do file, make sure to clearly explain the sequence of events - that you were employed, went on PFL, then became unemployed due to layoffs after your leave period. The department will verify your base period wages separately from any PFL payments you received.

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This is really helpful, thank you! So just to be clear - if my PFL ends next week and I'm officially laid off, I should wait until after my leave period ends to file the unemployment claim, right? I don't want to mess this up and get denied benefits because of timing issues.

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This system is so broken!! I've been waiting 3 months for payments and every time I call they give me a different excuse. First it was ID verification, then job search requirements, now they're saying something about my employer response. Meanwhile I'm behind on everything and they act like it's no big deal.

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I feel you completely. The NYS Department of Labor system is a nightmare to navigate when you actually need help.

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I'm going through something similar right now - filed for 3 weeks, everything shows processed but no payments. After reading through these comments I'm going to check my inbox more carefully for any verification requests I might have missed. It's so frustrating that the system can show "approved" when there are still backend issues preventing payment. Has anyone found the best time of day to try calling the NYS Department of Labor? I've been trying mornings but maybe there's a better window.

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I've had better luck calling right when they open at 8am or around 4pm before they close. The mid-day hours seem to be the worst. Also try calling on Tuesday or Wednesday - Mondays are usually swamped. Make sure to have your social and claim confirmation number ready because they'll ask for it right away. Good luck getting through!

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