New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I think it depends on your situation honestly. Mine got approved in like a week because it was straightforward - got laid off from my restaurant job when they closed permanently. But my friend who got fired is still waiting after a month because they're investigating whether it was misconduct or not.

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From my experience, the decision makers are adjudication specialists who are trained staff members at NYS Department of Labor. They handle cases that need manual review - things like disputed separations, eligibility questions, or when employers contest claims. The automated system only handles straightforward cases where everything checks out immediately. Since you're at 2 weeks pending, you're likely in the manual review queue. I'd recommend documenting everything about your job separation and keeping records of your job search activities just in case they need additional info. The waiting is frustrating but try to be patient - they do eventually get through all the cases.

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Wait, are you sure about the hour reduction thing? I thought you had to be laid off or fired to get unemployment. This is confusing because I might be in a similar situation soon.

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Yes, there are specific circumstances where quitting can still qualify you for benefits. It's called 'constructive dismissal' or quitting with good cause. The key is proving that your employer essentially forced you to quit through their actions.

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I went through something really similar about 6 months ago. My hours got cut from 35 to about 12 per week and I ended up quitting. I did get approved for unemployment but it wasn't easy - I had to provide my old schedules, pay stubs showing the income drop, and write a detailed statement explaining why the hour reduction made it impossible to continue working there. The whole process took about 5 weeks from filing to getting my first payment. One thing that helped was that I applied for other jobs before quitting to show I was trying to find alternative employment. The unemployment office seemed to like that I made an effort to stay employed. Also, definitely look into local food banks and emergency rent assistance programs while you're waiting - many places have programs specifically for people between jobs.

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That's really helpful to know someone actually got approved in a similar situation! The 5 week timeline is definitely concerning when you need money immediately though. Did you have to do a phone interview as part of the process, or was it all handled through documentation? I'm worried about explaining my situation clearly if they call me. Also, do you remember if there was any specific wording you used when describing why the hour reduction made it impossible to continue?

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The whole overpayment system is such a mess!! They send these scary letters but don't explain anything clearly. I had a friend who got one and it turned out to be NYS Department of Labor's mistake but she still had to fight for months to prove it. Keep all your documentation from when you filed - pay stubs, work search logs, everything.

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Agreed, the notices are deliberately confusing. Most people just panic and start paying without understanding their rights.

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I went through this exact same situation last year with a $3,200 overpayment notice. The key thing is to act fast - you have 60 days from the notice date to request a waiver hearing. Don't ignore it hoping it will go away! I filled out Form IA 735.1 (Request for Waiver of Recovery of Overpayment) and included detailed financial info showing I couldn't afford repayment without serious hardship. It took about 4 months but they did approve my waiver. The most important thing is proving it was "non-fault" - meaning you didn't intentionally provide false information. If you were just following what you thought were the correct procedures after being laid off, that's usually considered non-fault. Get started on that paperwork ASAP!

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This is super helpful Victoria! I'm definitely within the 60 day window so I'll look for that Form IA 735.1 right away. When you say "detailed financial info" - did you have to show like monthly budget breakdowns or was it more general? I'm trying to figure out exactly what they need to see to prove hardship. Also really relieved to hear yours got approved, gives me hope this might work out.

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Verified through ID.me on 8/19 but NY unemployment benefits still pending after 45 days - how much longer until release?

Finally got verified through ID.me after dealing with this for almost 45 days. Got the email confirmation yesterday (10/25) saying "You're verified" and that "an ID.me Trusted Referee verified your identity on 08/19/2021 during a live video call." I received the email at 9:19 AM in my inbox with the subject line "Confirmed: Identity verification complete." Here's the exact content of the email: "ID.me You're verified An ID.me Trusted Referee verified your identity on 08/19/2021 during a live video call. You may now access benefits and services with New York State Department of Labor and view your credential at any time in ID.me My Account. How did we do? Take a quick survey. Questions? We're here to help. Visit ID.me Support" The email clearly states I should now be able to access my benefits with New York State Department of Labor. There are even links at the bottom for a survey and support options. But my account still shows pending and no money has been released to me. I completed the verification exactly as required - did the live video call with a Trusted Referee and got official confirmation. Anyone know how long I should expect to wait from this point? I'm getting really desperate and can't keep calling that stupid phone line just to be hung up on. I've already been dealing with this for over a month and a half, and now even with the verification complete, I'm still waiting. My rent is due in a few days and I have no income coming in. Is there something else I need to do after the ID.me verification? The email makes it sound like it should be immediate access.

CONTACT YOUR STATE ASSEMBLY PERSON!!!!!!! This is literally what they're there for. Mine helped me and my claim was fixed in 8 days.

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I'm going through the exact same thing right now! Got my ID.me verification confirmed on 10/15 and still nothing. It's been 11 days and I'm starting to panic about my bills. From reading all these comments it sounds like there's no consistency at all - some people get paid in 4 days, others wait months. The fact that there's no communication about what's happening or how long to expect is the worst part. I'm definitely going to try contacting my assembly person tomorrow and if that doesn't work I might have to check out that claimyr service people keep mentioning. This whole system is absolutely broken.

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yeah my cousin had this exact thing happen, got hurt playing basketball and couldn't do his delivery job anymore. Got unemployment no problem as long as he kept applying for desk jobs and stuff he could actually do.

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I went through something similar when I had surgery on my shoulder and couldn't do my retail job that required heavy lifting. The NYS Department of Labor approved my claim because I was honest about my restrictions and actively applied for jobs I could physically handle - mostly customer service and administrative positions. The key is being upfront about your limitations during the weekly certifications and keeping detailed records of your job search activities. Make sure to get a letter from your doctor clearly stating what type of work you can and cannot do - this helped me a lot when they reviewed my case. Also, don't wait to file - you can receive benefits as long as you're genuinely looking for work within your medical restrictions.

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This is really helpful advice, thank you! Getting a detailed letter from my doctor sounds like a smart move. Did you have any issues with the weekly certifications when you had to check the "able and available" boxes? I'm worried about how to answer those honestly while still having physical restrictions.

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