New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

If you're having trouble getting through to NYS Department of Labor to ask questions about this, I used a service called Claimyr recently that actually got me connected to a real agent. You can check it out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was super helpful when I had questions about my partial benefit calculation and couldn't get through on the regular phone lines.

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Thanks! I might need that if I run into issues with my claim. The phone lines are always so busy.

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I went through this exact situation last year! The key thing to remember is that you need to be "totally or partially unemployed" to qualify, which you definitely are since you lost your main job. When you file your weekly claims, make sure to report your retail hours and earnings accurately. Also, keep good records of your work schedule and pay stubs from the part-time job - NYS Department of Labor sometimes asks for documentation during reviews. One tip: if your retail hours vary week to week, your unemployment benefit will adjust accordingly, so some weeks you might get more UI benefits than others depending on how much you worked.

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This is really helpful advice! I never thought about keeping detailed records of my part-time work schedule and pay stubs. That makes a lot of sense that the benefits would fluctuate based on weekly hours. Do you remember roughly how long it took for your first payment to come through after you filed? I'm worried about the gap between losing my main job and getting any unemployment money.

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The bureaucratic language makes everything so confusing. I spent weeks trying to figure out if I needed to apply for something different when I kept seeing 'involuntary unemployment insurance' mentioned everywhere. Turns out it's just what we all call unemployment benefits. NYS Department of Labor really needs to simplify their terminology!

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Totally agree! Half the stress of filing comes from trying to decode what they're actually asking for.

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As someone who recently went through the same process, I can confirm that "involuntary unemployment insurance" is just the official NYS Department of Labor term for regular unemployment benefits when you lose your job through circumstances beyond your control. The key word here is "involuntary" - it means you didn't choose to leave your job. Since you were laid off from your retail position, your job separation was definitely involuntary, so you're already receiving exactly what that terminology refers to. The Department uses this language to distinguish from cases where someone voluntarily quits without good cause (which typically disqualifies you from benefits). You're all set and not missing out on any additional programs!

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The NYS Department of Labor website is terrible for explaining this stuff clearly. I had to call three times before someone explained that Sunday certification is for EVERYONE, not just certain benefit types. They really need better instructions on their site.

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Agreed, their website is so confusing. I spent forever looking for this info before posting here.

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One thing that helped me was setting a phone reminder for every Sunday morning. I usually do mine around 8 AM after the system opens at 7:30 AM. The website can get slow later in the day when everyone is trying to certify. Also keep your work search log handy because they'll ask about any job applications or interviews you had during the week.

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My brother got fired for attendance issues last year and still got unemployment after appealing. The key is showing it wasn't intentional misconduct. Good luck with your claim!

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I work as an HR representative and deal with unemployment claims regularly. While you can file immediately, being terminated for tardiness after multiple warnings is typically considered misconduct in NY. However, each case is reviewed individually during adjudication. The Department of Labor will contact your employer to verify the circumstances. If you had legitimate reasons for some of the tardiness (like the car trouble you mentioned), make sure to document and provide evidence. Even if initially denied, you have the right to appeal and present your case at a hearing. File your claim right away regardless - the worst they can do is deny it, but you might be surprised by the outcome.

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Had something similar happen last year when I was laid off from my retail job. Turned out they needed me to verify my last day of work because my employer reported a different date than what I put on my application. Once I submitted the correct documentation it cleared up in about a week. Keep trying to get through to someone - the phone system is terrible but eventually you'll reach a real person who can tell you exactly what they need.

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I went through this exact same situation about 6 months ago. The "active issues" turned out to be related to my previous employer not responding to their request for wage verification. What finally worked for me was contacting my state assemblyperson's office - they have dedicated staff who can reach out to the Department of Labor on your behalf. It sounds crazy but I got a call back within 2 days after weeks of getting nowhere on my own. You can find your assemblyperson on the NY State Assembly website. Also, try calling right at 8am when the phone lines open - that's when I finally got through. Don't give up, these issues are usually resolvable once you can actually talk to someone who can see what's in your file.

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