If you're having trouble getting through to NYS Department of Labor on the phone even when they're open, I had success using a service called Claimyr at claimyr.com. They help you get connected to an actual agent without waiting on hold forever. There's even a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting busy signals.

Just wanted to add that if you need to speak to someone urgently about your claim, you can also try calling first thing in the morning when they reopen tomorrow (Tuesday). The lines are usually less busy right at 8 AM when they open. Also, make sure you have your Social Security number and PIN ready before calling to speed up the process. Good luck with your certification!

same here! been doing mostly online apps but wasn't sure if they were good enough

Online applications are definitely valid! I've been filing claims for 6 months now and the NYS Department of Labor accepts any legitimate job search activity. Besides online apps through Indeed, LinkedIn, company websites, etc., you can also count things like: updating your resume on job sites, attending virtual job fairs, reaching out to recruiters on LinkedIn, or even informational interviews with people in your field. The key is documenting everything - I keep a spreadsheet with company name, position, date, and method of contact. As long as you're actively searching and can show 3 genuine attempts per week, you should be fine.

One thing I haven't seen mentioned is that you should also consider applying for other assistance programs while waiting for your unemployment benefits to start. Things like SNAP (food stamps) and emergency rental assistance can help bridge the gap if your first payment is delayed. The NYC Human Resources Administration has emergency cash assistance too if you're in the city. I know it's not ideal, but it's better to have backup options than to stress about making rent. Also, if you're worried about the timeline, you could try reaching out to your landlord early to explain the situation - many are understanding about unemployment delays, especially if you've been a good tenant. Good luck with everything!

Just want to add my experience from last year - I was making around $52k when I got laid off and ended up getting $498 weekly in benefits. The calculation they use is pretty straightforward once you understand it, but like everyone said, the website makes it way more confusing than it needs to be. One thing that really helped me was setting up direct deposit right away during the application process. My first payment took about 2.5 weeks to arrive, but after that they came like clockwork every Tuesday. If you choose to get a debit card instead, I heard it can add a few extra days to each payment. Also, start looking for work immediately even while your claim is processing - not just because of the work search requirements, but because the job market moves fast and you don't want to get rusty. I ended up finding a new position after 8 weeks and actually felt more prepared for interviews because I had been actively networking the whole time. The unemployment benefits gave me the financial cushion to be selective and find something better than my previous job.

honestly the amount varies SO much depending on what you were making before. my friend who worked retail got like $200 a week but my other friend who worked at a bank got almost $500. it's all about your previous earnings

I'm in a similar situation - just got laid off from my accounting job making $48k. From what I've researched, NY unemployment benefits are calculated at roughly 50% of your average weekly wage from your highest earning quarter during the "base period" (usually the first 4 of the last 5 completed quarters before you file). With your $52k salary, you should qualify for around $400-450 per week, which is actually more manageable than I initially thought. The maximum weekly benefit in NY for 2025 is $504. One tip I learned - file your claim immediately even if you're not sure about all the details, because any delays can cost you money and there's a one-week waiting period before payments start.

I went through this exact situation last year - my benefits ran out after 26 weeks and I was panicking. Here's what I learned: NY doesn't have any extensions right now, so once you hit 26 weeks, that's it unless you qualify for a new claim (which requires working again and earning 10x your weekly benefit rate). What saved me was applying for multiple assistance programs BEFORE my benefits ended. I got approved for SNAP, emergency rental assistance, and utility help through HEAP. Also look into the 599 Training Program that someone mentioned - it's legit and could extend benefits while she retrains. For the job search, tell her to cast a wider net. I ended up finding work through networking on LinkedIn rather than job boards. Marketing skills translate well to account management, customer success, and business development roles. The temp agencies suggestion is solid too - I got my current permanent job through a temp placement. Don't give up hope - the market is tough but there are options to bridge the gap!

Just wanted to add another resource that helped me when I was in a similar situation - the American Job Centers (One-Stop Career Centers) in NY offer free services that a lot of people don't know about. They have career counselors who can help with resume writing, interview prep, and they sometimes have job fairs with local employers. Some locations also offer short-term training programs that might help your cousin pivot into adjacent fields while she's job hunting. You can find locations on careeronestop.org. The staff there are usually pretty knowledgeable about local assistance programs too, so they might be able to point her toward resources others haven't mentioned yet.