Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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UPDATE: The payment history is back up this morning! Everything looks normal now and I can see all my past payments. Thanks everyone for your help!
Confirmed - mine's working too now. Glad it was just temporary!
Great to hear it's back up! I was having the same issue yesterday and was starting to worry. For future reference, does anyone know if NYSDOL has an official notification system or mailing list where they announce these maintenance windows in advance? It would save everyone a lot of stress if we knew about these things ahead of time instead of discovering them when we need to access our accounts.
I don't think they have an official notification system unfortunately. I've been dealing with NYSDOL for over a year now and they seem to only post updates on their Twitter account, which is pretty inconsistent. Sometimes they'll post about maintenance, other times they won't. I wish they would send email notifications to claimants or at least put a banner on the website when they're planning system updates. It's really frustrating having to play detective every time something doesn't work properly!
They actually do have an email notification system, but it's buried deep in the account settings and most people don't know about it. If you log into your NYSDOL account and go to "Account Settings" then "Communication Preferences," you can sign up for system maintenance notifications. I enabled it about 6 months ago and got an email about this maintenance on Sunday, though it was pretty vague about what exactly would be affected. Still better than nothing though! @Dmitry Ivanov you might want to check this out too since you ve'been dealing with them for a while.
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I'm going through this exact same situation right now - just got the notice that my benefits end with my next payment. It's such a relief to find this thread because the official information is so confusing and incomplete! Based on everything I'm reading here, it sounds like the key things to do are: 1. Keep the account active and keep checking for notices 2. Apply for WIOA and Career Bridge programs ASAP 3. Continue tracking work search activities for at least 4 more weeks 4. Register with local Career Centers for ongoing support 5. Download all tax documents before year-end One thing I'm still unclear on - has anyone had experience with how long the WIOA application process typically takes? I want to make sure I get that started before my final payment hits. Also wondering if there's a specific order I should tackle these applications in, or if it's better to just apply for everything simultaneously. Thanks to everyone who's shared their experiences here. This has been way more helpful than hours of trying to navigate the official website!
You've got a great summary of the key action items! From my experience going through this process recently, I'd recommend applying for everything simultaneously rather than trying to prioritize - the processing times vary so much that it's better to get all your applications in the queue. For WIOA specifically, the timeline can be anywhere from 2-8 weeks depending on your local area and what programs are available. I submitted my application about 3 weeks before my benefits ended and heard back right after my final payment, so the timing worked out perfectly. One additional tip - when you're downloading those tax documents, also grab screenshots of your entire payment history and benefit summary. Sometimes the account access gets limited after a certain period, and having that documentation can be helpful if any issues come up later. The Career Center registration is probably the quickest to complete, so you might want to start there since they can also give you guidance on the other applications. Good luck with everything - you're being really proactive about this!
I'm in week 25 right now and this entire thread has been more helpful than anything I could find through official channels! Reading everyone's experiences has really helped me understand what to expect and how to prepare. One question I haven't seen addressed - for those who went through the WIOA program, did you find certain types of training/certifications were more likely to get approved than others? I'm trying to decide between a few different options and wondering if some have better success rates for funding approval. Also, I wanted to confirm something about the work search requirements after benefits end. @Santiago Diaz mentioned continuing to record work searches for 4 more weeks, but I'm wondering - is this just logging into the same system and recording activities, or do you actually still need to certify weekly even though you're not getting payments? Thanks to everyone who's shared their stories here. It's made this whole process feel much less overwhelming knowing there are actually multiple pathways forward after the 26 weeks end!
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Wait, what about if you're collecting disability? I thought you could get both but maybe I'm wrong about that?
No, you generally can't collect unemployment and disability at the same time since disability means you're unable to work, while unemployment requires you to be able and available for work. They're contradictory conditions.
Another important disqualifier that hasn't been mentioned is if you're receiving severance pay - depending on how it's structured, it might delay or reduce your benefits. Also, if you were working under the table or getting paid in cash without proper tax reporting, you might not have enough documented earnings to qualify. And just to add to what others said about students - you can claim benefits if you're willing to drop out or reduce your course load to accept suitable work, but if you're not available because of class schedules, that could be a problem. The key thing is always being "able, available, and actively seeking work.
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Just checking in - any progress with your claim? Were you able to reach anyone?
I used that Claimyr service you mentioned and FINALLY got through to someone in the monetary determination unit! They initiated a wage investigation and said it should take 7-10 business days. They could actually see from my submitted documents that there was a discrepancy. Fingers crossed this gets resolved soon. Thanks for the recommendation!
That's fantastic! So glad you got through to the right person. The wage investigation should fix it, especially since you have documentation proving your actual earnings. Keep us posted!
This is such a common issue with NYSDOL and it's incredibly frustrating! I went through something similar last year where they had completely wrong wage information. A few things that helped me: 1. When you speak with the wage investigation unit, ask them to send you a copy of the wage records they have on file from each employer - sometimes you can see exactly what's missing or incorrect. 2. If you worked for multiple employers during your base period, make sure ALL of them properly reported your wages. I found out one of my part-time jobs never submitted their quarterly reports. 3. Document every phone call - date, time, who you spoke with, and what they said. This helped when I had to escalate further up the chain. The good news is that once they actually investigate, it usually gets resolved pretty quickly. The wage investigation process is much more thorough than just having a regular rep look at your uploaded documents. Hang in there!
Oliver Becker
I had trouble getting through to NYS Department of Labor when I needed to report wage information for a former employee's claim. Spent hours on hold trying to reach someone. Finally used this service called Claimyr (claimyr.com) that connects you directly to unemployment agents by phone. They have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Made the whole process so much easier than trying to call the regular number.
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Natasha Petrova
•Never heard of that service but honestly anything is better than sitting on hold for 3+ hours with NYS Department of Labor
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Javier Hernandez
Don't forget you also have to pay into the disability benefits fund if you have employees in NY - that's separate from unemployment tax but also required
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Ethan Anderson
•Good point about disability benefits! @Javier Hernandez is that also paid entirely by employers or do employees contribute to that one? I want to make sure I understand all the required payroll taxes before I hire my first employee.
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