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Just to clarify the calculation for everyone - NYS uses your base period which is the first 4 of the last 5 completed calendar quarters before you file. So if you file in January 2025, your base period would be October 2023 through September 2024. They take your highest quarter earnings, divide by 26, and that's your weekly benefit rate (up to the maximum of $504 in 2025). If you don't have enough wages in the standard base period, you might qualify for the alternate base period which uses more recent quarters.
If your benefit amount seems wrong, I'd definitely recommend filing an appeal or requesting a wage investigation like others mentioned. I had a similar situation where my benefits were calculated using an old part-time job instead of my recent full-time position. The NYS Department of Labor recalculated after I provided additional documentation, and my weekly benefit went from $165 to $312. Don't just accept it if you think there's an error - you have rights to challenge the determination. The worst they can say is that the original calculation was correct, but you might discover missing wage reports or other issues that can be fixed.
Also wanted to add - if you're really stuck without any device, some community centers and workforce development offices have computers you can use for government stuff like this. Call 211 and they can help you find locations near you. Don't let them suspend your benefits over something like this!
This is such good advice! 211 is super underrated - they helped me find resources when I was between jobs. Community centers are clutch too, especially the ones that have job training programs. They totally get the unemployment situation and are usually really helpful about letting you use their computers for this kind of stuff.
Just went through this same situation last month! If you have a smartphone, that's totally fine to use. Download the Teams app and test it beforehand to make sure your camera/mic work. Also heads up - they might ask you to show your ID on camera, so have that ready. The whole thing was way less stressful than I thought it would be. Good luck! 🤞
This is happening to SO many people right now! I've been dealing with the same thing for the past week - three payments showing "released" but my bank account is still empty. After reading through all these comments, I'm definitely going to call tomorrow and specifically ask about manual review flags and backend processing errors like @StellarSurfer mentioned. It's crazy that we have to become detective investigators just to get our own benefits! Has anyone had luck with calling at a specific time of day? I've been trying in the mornings but wondering if afternoons might be better. This whole system is such a mess and it's causing so much unnecessary stress when people are already struggling 😔
@James Martinez I ve'had better luck calling right when they open at 8am - seems like the reps are fresher and more willing to actually help instead of rushing you off the phone. Also, after reading @StellarSurfer s'advice, I m'going to be way more persistent tomorrow. Don t'let them give you the standard everything "looks fine brush-off!" Ask specifically about payment processing holds, manual review status, and backend errors. Document everything too - rep names, times, what they tell you. It s'ridiculous we have to fight this hard but at least we re'not alone in this mess! 💪
Just wanted to add my experience for anyone else dealing with this - I had the exact same issue last year where payments showed "released" for almost 3 weeks but never hit my account. Turns out there was some kind of security flag on my account that nobody mentioned until I got the right rep. What finally worked for me was calling and specifically asking them to check for "payment holds," "security reviews," and "processing flags" on my account. Don't let them give you the basic "everything looks good" response - ask them to actually pull up your payment details and check the status codes. Also, if the first rep can't help, politely ask for a supervisor or to have your case escalated. It's frustrating that we have to be so persistent but unfortunately that seems to be the only way to get real help with these payment issues. Hang in there everyone! 🙏
hang in there! mine took 6 weeks but eventually got approved and they paid me for all the back weeks
I'm going through the exact same thing right now - filed in early February after my retail job ended and it's been "pending adjudication" for almost 4 weeks. The uncertainty is killing me because I have no idea if there's an actual issue or if it's just taking forever. I've tried calling so many times that I've memorized the automated message. At least it helps to know other people are dealing with this too and that there's still hope it'll get resolved eventually.
Victoria Stark
I'm in a similar situation - just filed my claim two days ago and the waiting is nerve-wracking! From what I'm reading here, it sounds like 2-3 weeks is typical if everything goes smoothly. @Ben Cooper, definitely start filing your weekly claims right away - I called the Department of Labor help line yesterday (took forever to get through) and they confirmed you need to certify weekly even while your initial claim is still pending. The rep told me that's one of the biggest mistakes people make that delays their payments. Hang in there!
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Evelyn Rivera
•@Victoria Stark Thanks for sharing that tip about calling the help line! Good to know they confirmed the weekly filing requirement. It s'reassuring to hear from someone else going through the same thing right now. The waiting really is nerve-wracking when you have bills piling up. Did the rep give you any other helpful info about what to expect during the review process?
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Luca Romano
I just went through this process about 6 weeks ago and wanted to share my timeline to help ease some anxiety. Filed my initial claim on a Monday, status showed "under review" for about 10 days, then switched to "approved" on a Thursday. Got my first payment the following Tuesday - so roughly 2 weeks total from filing to money in my account. The payment covered 3 weeks since I had been filing my weekly certifications the whole time (which you should definitely start doing immediately!). One thing that helped speed things up was making sure I had all my documents ready and responded to any DOL requests within 24 hours. Also, don't panic if your status doesn't change for several days - that seems to be normal. The system updates in batches rather than real-time.
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