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Make sure you're not using autofill for your password. I had issues where my browser was filling in an old password I had changed. Type it manually to be sure.
I'm dealing with the same login issues right now! I've tried everything - different browsers, clearing cache, typing password manually instead of autofill. The password reset emails aren't coming through either, even checked spam. This is so frustrating when you're trying to file your weekly claim on time. Has anyone tried calling during off-peak hours? Maybe early morning or late evening when fewer people are calling the NYS Department of Labor tech support line?
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The unemployment system is so messed up! They make it impossible to get answers when you're already dealing with family emergencies. Like why can't they have some kind of partial benefit for people on FMLA who aren't getting full pay?? The whole thing is designed to screw over working families.
I feel you on the frustration but there are logical reasons for the rules. If someone on FMLA could get unemployment, it would essentially be double-dipping from government programs since FMLA protects your job while UI is meant to replace income when you lose your job.
check with your state disability program maybe? i know some states have temporary disability benefits that might cover part of your income during fmla but idk if ny has that
New York does have Paid Family Leave (PFL) which might be what you're looking for! It provides partial wage replacement when you're on FMLA for bonding with a new child or caring for a family member. You should check if your situation qualifies - you can apply through your employer or directly with NY's PFL program. It's separate from unemployment and designed specifically for people on family leave.
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Similar thing happened to me except it was after I used all my sick time for COVID. Got fired two weeks later for 'not being a team player' whatever that means. Filed anyway and got approved after they investigated. The employer tried to contest but couldn't prove actual misconduct.
This is definitely worth pursuing - the timing after your FMLA return is highly suspicious and could indicate retaliation, which is illegal. When you file your unemployment claim, be very detailed about the timeline: when you took FMLA, when you returned, and exactly when they terminated you. Also mention that your previous performance reviews were positive. NYS Department of Labor takes potential FMLA retaliation seriously during their investigation. Even if your employer contests the claim saying it was for "performance issues," the burden will be on them to prove it was legitimate misconduct and not related to your protected leave. Keep copies of everything and don't let them intimidate you - you have rights here.
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u ever get this sorted out? curious what happened
Yes! I updated my bank info online, waited 5 days, then checked my account to confirm the last 4 digits of my new account were showing. Then I filed my weekly certification and got my payment in the new account 2 days later with no issues. Definitely glad I waited to make sure everything was updated first.
Just went through this exact same process last week! Updated my direct deposit info on Monday and it took exactly 4 business days to show up in my account settings. The key thing is to log in and check that your new bank account's last 4 digits are displaying correctly before you file your weekly cert. I was paranoid about it so I called the automated system to double-check my payment method was updated - you can do this by calling the main NYSDOL number and using the automated options. Once I confirmed everything looked good, I filed my certification and got paid to the new account without any problems. Definitely worth the peace of mind to wait those few extra days!
Genevieve Cavalier
yeah this is pretty normal, just wait it out and keep filing your weekly claims
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Tyler Murphy
I'm dealing with the exact same thing right now! My claim just switched to hold status yesterday with no explanation. I've been calling the NYS Department of Labor phone line but can't get through - just busy signals all morning. It's so stressful not knowing what's causing the hold or how long it might take to resolve. I'm keeping track of all my job search activities just in case they need documentation, but like you said, there's no message telling me what they actually need. Hopefully it's just a routine review like some others mentioned and gets cleared up quickly.
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