New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Toot-n-Mighty

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I'm going through the exact same thing right now - claim has been on hold for 3 weeks with just "adjudication in progress" showing. What's really frustrating is that they don't give you any indication of what they're even reviewing or how much longer it might take. I've been keeping detailed records of all my job search activities and filing my weekly claims like everyone suggests, but it's nerve-wracking not knowing when (or if) the money will come through. Has anyone had luck contacting their local unemployment office directly instead of the main state line? Wondering if that might be easier to get through to.

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I tried calling a few local offices directly and had mixed results - some just redirect you back to the main state line, but the Albany office was actually helpful when I finally got through. They couldn't speed up the process but at least confirmed what was being reviewed in my case. The wait times are still brutal though, usually 45+ minutes even at the local level. Keep documenting everything like you're doing - that paper trail becomes really important if there are any issues later.

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Pedro Sawyer

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I'm in week 4 of adjudication hell myself and completely understand your anxiety about rent. What helped me was contacting my local legal aid society - they have advocates who specialize in unemployment issues and can sometimes intervene on your behalf with NYS DOL. Also, if you're facing eviction, reach out to your county's rental assistance programs ASAP while you're waiting for benefits to come through. Most have emergency funds specifically for people waiting on unemployment decisions. Don't wait until you're behind on rent to apply - the paperwork takes time to process too.

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Yuki Ito

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This is really solid advice about legal aid and rental assistance - I hadn't thought about applying for emergency rent help while waiting. Do you know if using rental assistance programs affects your unemployment eligibility at all? I'm worried about doing anything that might complicate my case further while it's already under review.

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Lola Perez

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just be gratefull your actually getting mail from them😂 I haven't heard anything about my claim in 2 months despiet calling every week!

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Have you tried using Claimyr? claimyr.com got me through to someone after weeks of trying. Saved my sanity for real.

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Zoe Stavros

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Ugh, I'm dealing with this exact same thing right now! Filed my 1099G online in March, got confirmation emails, thought I was all set. Then BAM - three different letters show up in my mailbox in June asking me to do stuff I already did months ago. One was asking me to verify my identity (already did that), another wanted me to confirm my employment history (yep, did that too), and the third was just a general "we received your tax documents" notice. It's like their left hand doesn't know what their right hand is doing. The whole system feels like it's held together with duct tape and prayers. At least I'm not the only one going through this madness!

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Dmitry Petrov

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Keep filing those weekly claims even with $0 payments - that's crucial for when your claim does get approved. Also make sure you're meeting the job search requirements (3 contacts per week) and logging them properly. Sometimes delays happen when the system flags incomplete job search documentation.

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Jessica Nolan

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I went through something very similar earlier this year - 7 weeks of waiting with that dreaded "under review" status. What finally helped me was contacting my state assemblyperson's office. They have caseworkers who can reach out to NYS DOL directly on your behalf and often get faster responses than calling the regular helpline. I called my assemblyperson's district office, explained my situation, and they were able to get an update within 3 business days. Turns out there was a simple documentation issue that got resolved quickly once someone actually looked at my file. Worth trying if you know who represents your district - you can find that info on the NY Assembly website.

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I went through something similar last year - my claim was pending for about 7 weeks before it finally got resolved. What really helped me was documenting everything: keeping screenshots of my weekly certifications, saving confirmation numbers, and writing down dates of every phone call attempt. When I finally got through to someone, having all that information ready made the conversation much more productive. Also, don't give up on calling - I found that calling right when they open (8 AM) or during lunch hours sometimes had shorter wait times. The back pay does come through once they approve it, so definitely keep filing those weekly claims like others have said.

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Summer Green

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That's really helpful advice about documenting everything and the timing for calls. I haven't been keeping track of my call attempts but I'll definitely start doing that now. Question - when you finally got through after 7 weeks, did they tell you what was actually causing the delay? I'm curious if it was something that could have been resolved earlier if you had known about it.

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I'm dealing with a similar situation right now - my claim has been pending for 5 weeks and it's incredibly stressful. What I've learned from researching this issue is that NYS Department of Labor claims can get stuck for various reasons: wage verification (especially if you worked for multiple employers), former employer disputes, identity verification, or even just system backlogs. The frustrating part is they don't always communicate what's causing the delay. One thing that helped me was sending a secure message through my.ny.gov portal asking for a status update - sometimes that can prompt them to take another look at your case. I also started keeping a detailed log of all my call attempts and weekly certifications in case I need to escalate later. Hang in there and definitely keep filing those weekly claims!

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Liam Sullivan

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Pending resolution could mean they're verifying your employment history with your last employer. Sometimes employers don't respond quickly to requests for information, which can delay the process. Make sure you have all your documentation ready in case they ask for additional proof of your work history or separation reason.

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That makes sense. My last employer was pretty disorganized so they probably took forever to respond to NYS Department of Labor.

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I went through something similar last year. "Pending resolution" usually means they need to verify something about your claim - could be your wages, reason for separation, or just a routine review. The good news is that as long as you keep filing your weekly certifications, you should get all back pay once it's approved. In my case, it took about 4 weeks but I received every penny I was owed. Try not to stress too much - the system is slow but it does work eventually. Keep checking your online account for any requests for additional information.

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