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I went through something similar when I got terminated from my office job about 8 months ago. The key thing is to apply right away and be completely honest about what happened. When NYS Department of Labor asks about the reason for separation, explain that you were told it was for performance but you believe it may have been retaliation for raising legitimate workplace concerns. Document everything you can remember about the scheduling complaints you made and when you made them. Even if the adjudication process takes a while, you want to get your claim date established as early as possible since benefits are calculated from when you first file, not when they approve it. Don't let the termination discourage you from applying - plenty of people who were fired still qualify for benefits.
This is really solid advice, especially about documenting the scheduling complaints. @Maria Gonzalez - when you mentioned documenting everything, did you keep any emails or texts about the workplace issues you raised? I m'kicking myself because I mostly complained verbally to my manager about the scheduling problems. I m'wondering if I should try to write down dates and details of those conversations while they re'still fresh in my memory before I file my claim.
@Austin Leonard Yes, definitely write down everything you can remember while it s'fresh! Even if you don t'have written documentation, your testimony about the verbal complaints can still be valuable during the adjudication process. Include dates even (approximate ones ,)who you spoke to, what specific scheduling issues you raised, and how management responded. I didn t'have much written documentation either, but I created a timeline of events that helped me explain my situation clearly when they interviewed me. The fact that you re'thinking about this proactively shows you re'taking the right approach.
I'm going through this exact situation right now - got fired three weeks ago and just got approved for benefits after the adjudication process. The most important thing is to file your claim immediately, even while you're unsure about eligibility. NYS Department of Labor will sort out the details, but you don't want to lose any potential benefit weeks by waiting. When I filed, I was completely honest about being terminated for performance issues, and I made sure to mention that I had raised concerns about workplace conditions beforehand. The adjudication took about 5 weeks for me, which was nerve-wracking, but they ultimately determined that poor performance without willful misconduct still qualifies you for benefits. Also, if you're struggling financially while waiting for the decision, look into local food banks and emergency assistance programs - many don't require you to be approved for unemployment first. Hang in there, the system does work even though it's slow and stressful.
@Amina Diallo Thank you so much for sharing your experience - it s'really reassuring to hear from someone who just went through this successfully! Five weeks for adjudication sounds manageable, especially knowing there s'a good chance of approval if it really was just performance issues. I m'definitely going to file my claim today and start documenting everything I can remember about the scheduling complaints I made. The tip about local food banks is really helpful too since I m'already worried about making rent next month. It s'good to know there are resources available while waiting for the unemployment decision. Did you have to do a phone interview during your adjudication process, or was it all handled through documentation?
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I just went through this same nightmare last month! What finally worked for me was using a different device entirely - I borrowed my roommate's tablet and it went through on the first try. Sometimes ID.me just doesn't play nice with certain device/browser combinations for reasons nobody can explain. Also make sure you're not using any VPN or proxy - that can mess with their location verification. If you're still stuck, try doing it at a different time of day too. I found early morning (like 7-8 AM) worked better than peak hours when their servers are probably overloaded. Hope this helps!
That's really helpful about trying a different device! I never would have thought of that. The VPN tip is good too - I actually do use one sometimes for work so I'll make sure to turn it off when I try again. It's crazy how finicky this system is, but at least there are workarounds. Thanks for sharing what worked for you!
I just want to add something that helped me when I was stuck on the ID.me verification for weeks - if you have any browser extensions running (especially password managers, ad blockers, or privacy tools like Ghostery), try disabling ALL of them temporarily. I know it sounds like overkill, but ID.me's upload system is really sensitive to anything that might interfere with their scripts. I was pulling my hair out until I tried a completely clean browser session with no extensions, and suddenly everything worked. Also, if you're on mobile, try enabling "Desktop Site" mode in your browser - sometimes their mobile interface has bugs that the desktop version doesn't have. The whole system is frustrating but there are definitely ways around the technical issues!
This is such valuable advice! I never thought about browser extensions causing issues with uploads. I use a bunch of them including uBlock Origin and LastPass, so I'll definitely try a clean browser session. The "Desktop Site" tip for mobile is brilliant too - I've been trying on my phone mostly and that mobile interface could definitely be the culprit. It's ridiculous how many hoops we have to jump through just to verify our identity, but I really appreciate everyone sharing their workarounds. Going to try these suggestions tomorrow morning!
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Thanks for sharing this question - I'm actually going through something similar right now! I filed my claim about 10 days ago and haven't heard anything yet, so I'm assuming my employer probably got the Request for Information form by now. It's nerve-wracking not knowing what they're going to say, especially when you didn't leave on the best terms. Has anyone here had experience with what happens if there are conflicting stories between what you reported and what your employer says?
Hey Mei! I went through something similar a few months ago. When there are conflicting stories, NYS Department of Labor will typically schedule what's called an "adjudication interview" where they'll call both you and your employer separately to get more details. They ask specific questions about the circumstances of your separation and compare the answers. The key is to stay consistent with what you originally reported and have any documentation ready (like emails, texts, or witness statements) that support your version of events. In my case, it took about 3-4 weeks to resolve, but I was eventually approved because I had saved some emails that backed up my story.
I went through this process about 6 months ago and can confirm what others have said about the formal notice. In my case, NYS Department of Labor sent the Request for Information form to my employer via mail, and they also have an online portal where employers can respond. One thing I learned is that if you were laid off due to lack of work or company downsizing, the process is usually pretty straightforward since there's no dispute about misconduct. But if you quit or were fired, that's when things can get more complicated. My advice is to be completely honest in your application and keep records of anything that supports your reason for separation - performance reviews, emails, witness contact info, etc. The good news is that NYS generally sides with employees unless there's clear evidence of misconduct or voluntary quit without good cause.
This is really reassuring to hear from someone who's been through it! I'm in a similar situation where I was let go during a restructuring, so hopefully that makes things more straightforward. I've been keeping all my documentation organized just in case, including the email about the layoffs and my final performance review which was positive. It's good to know that NYS generally gives employees the benefit of the doubt when there's no clear misconduct involved.
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I recently had to update my address when I moved from upstate to the NYC area, and the process was pretty smooth overall. Like others have mentioned, you'll go through the identity verification which is totally normal - just have your SSN and some basic personal info ready. One thing I'd add is that if you're moving between different regions of the state, it's worth double-checking that your local One-Stop Career Center information gets updated too, since they sometimes send notifications about job fairs and workshops to your local center. The address change itself didn't affect my weekly claims at all, and payments continued without interruption. The whole thing took maybe 15 minutes once I got logged in. Just make sure you keep filing your weekly certifications on schedule while the change processes!
That's a really good point about the One-Stop Career Center! I hadn't thought about that but it makes total sense that they'd want to connect you with resources in your new area. When you moved from upstate to NYC, did you have to do anything special to update your One-Stop info, or did that happen automatically when you changed your address? I'm moving from Albany area to Long Island next month and want to make sure I don't miss any local job opportunities or required workshops.
@ElectricDreamer The One-Stop Career Center update actually happened automatically when I changed my address in the system! Within a week or two, I started getting emails and notifications about job fairs and workshops in my new area instead of the upstate ones. You shouldn't need to do anything special - the system seems to link your address to the nearest center automatically. That said, it might be worth checking the NYS DOL website to look up your new local One-Stop center's contact info just so you know what resources are available in the Long Island area. Some centers have different programs or partnerships with local employers, so it's good to know what's in your area. The transition from Albany to Long Island should be seamless from an unemployment benefits perspective!
I just went through this same process a couple weeks ago! The my.ny.gov system worked great for me. Go to your account, click on "Personal Information" and you'll see fields for both mailing and residential addresses. The identity verification step is totally normal - it's just asking you to confirm some basic info like your SSN and maybe answer a security question. Took me about 10-15 minutes total. I got a confirmation email within 24 hours and my next benefit payment went to the new address without any issues. Don't worry about it affecting your claim status - address changes are routine as long as you're still eligible to work in NY. Just make sure to update both addresses if your mailing and residential are different, and keep filing your weekly claims on schedule while it processes!
TillyCombatwarrior
One thing nobody mentions - if you have a 401k loan or any garnishments from your pay, bring documentation of that too. NYS Department of Labor might need to know about it depending on your situation. Better to have it and not need it than the other way around.
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Zadie Patel
Great advice everyone! Just to add - if you've had any name changes in the past 18 months (marriage, divorce, legal name change), bring documentation of that too like marriage certificate or court order. NYS DOL needs to match your SSN with the name on your work records. Also, if you worked for any temporary agencies or had 1099 contract work, gather those records as well since they count toward your work history. The key is being thorough upfront to avoid delays later.
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Ben Cooper
•This is really helpful! I didn't think about name changes or temp agency work. Quick question - for the 1099 contract work, do I need the actual 1099 forms or just the work dates and payment info? I did some freelance work about a year ago but I'm not sure where I put those tax documents.
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