Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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This is such valuable information - I wish I had known this when my claim ended! I'm currently dealing with a similar paperwork situation and was planning to just keep everything for one year. After reading everyone's experiences, especially about people being contacted 2+ years later, I'm definitely going to keep everything for at least 4 years now. The digital scanning approach that several people mentioned sounds perfect. Has anyone had experience with NYS Department of Labor accepting scanned/digital copies of documents if they request something, or do they specifically need original paperwork? I'd hate to scan everything only to find out they require physical documents during an investigation.
That's a great question about digital vs. physical documents! From what I understand, NYS Department of Labor generally accepts digital copies as long as they're clear and legible. When I had to submit documentation for an issue last year, they accepted my scanned PDFs without any problems. The key is making sure the scans are high quality - you want to be able to read every word clearly. I'd recommend keeping the originals for at least the first year after scanning, just in case, then you can probably safely dispose of the physical copies. But definitely scan at a high resolution to be safe!
I'm dealing with this exact same situation right now! My benefits ended about 6 months ago and I have boxes of paperwork taking over my closet. Reading through all these responses has been super helpful - I had no idea they could potentially contact you years later about old claims. The 4-6 year recommendation seems to be the consensus here, which is way longer than I was planning to keep everything. I'm definitely going to go with the digital scanning approach that several people mentioned. It makes so much sense to have everything searchable and backed up in the cloud rather than dealing with physical storage. Thanks for asking this question - I've been wondering the same thing but kept putting off dealing with it!
You're so welcome! I was in the exact same boat feeling overwhelmed by all the paperwork. It's crazy how much documentation accumulates during an unemployment claim. The scanning project really isn't as bad as it seems once you get started - I found it kind of therapeutic to finally get organized! One tip: when you're scanning, try to name your files with dates so they're easy to sort later (like "weekly-cert-2024-03-15"). Makes it so much easier to find specific documents if you ever need them. Good luck with your scanning project!
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Just to clarify for anyone reading this - the unemployment tax refund was a one-time thing for 2020 tax year only. If you received unemployment benefits in 2021 or later, those are still fully taxable at the federal level. The $10,200 exclusion was only for 2020. You can still check if you got your 2020 refund by looking at IRS account transcripts online.
Thanks everyone for clarifying this! I was definitely confused thinking this was something current from NYS DOL. So just to make sure I understand - if I got unemployment in 2020 and already filed my taxes that year, the IRS should have automatically sent me a refund if I qualified? And there's nothing new happening with unemployment tax refunds for 2021, 2022, etc? I'm going to check my IRS account transcript like Nia suggested to see if I missed getting a refund back in 2021.
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Same situation here - lost my job in late October and have been certifying for about a month now with zero payments. It's so frustrating when you're stressed about bills and the system gives you no real updates. I've been checking the payment history daily but it's completely empty. At this point I'm wondering if I should try calling or if there's some issue with my claim that I don't know about. The uncertainty is almost worse than the waiting itself!
I feel your pain! The uncertainty really is the worst part. I'm in almost the exact same boat - been certifying for weeks with nothing to show for it. At least we're not alone in this mess. Have you tried any of the suggestions people mentioned above? I'm thinking about trying that claimyr service or maybe calling my assemblyperson like someone suggested. This whole system is so broken it's ridiculous.
I'm going through the exact same thing right now! Filed in early November and have been certifying weekly for about a month with absolutely nothing. My claim shows approved online but zero payments have hit my account. It's so stressful not knowing if there's some hidden issue or if this is just the normal (terrible) timeline. I've tried calling a few times but can never get through - just endless hold music and then disconnects. Reading through everyone's experiences here, it sounds like the 3-4 week mark is when you really need to start pushing to talk to someone. I think I'm going to try that claimyr service people keep mentioning since the regular phone system seems impossible. Hang in there everyone - hopefully we'll all get through this bureaucratic nightmare soon! 🤞
You're definitely not alone in this frustrating situation! I'm dealing with the same exact timeline - filed around the same time and have been certifying with zero results. The lack of transparency is maddening when you're stressed about money. Based on what everyone's saying here, it sounds like we're hitting that critical 4-week mark where we really need to get on the phone with someone. I'm convinced there are hidden holds or issues they just don't tell you about through the online system. I think I'm going to try the claimyr service too since so many people here swear by it. At this point anything is better than playing phone tag with their broken system. Thanks for sharing your experience - it helps to know others are going through this mess too! 🙏
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One thing nobody mentions - if you have a 401k loan or any garnishments from your pay, bring documentation of that too. NYS Department of Labor might need to know about it depending on your situation. Better to have it and not need it than the other way around.
Great advice everyone! Just to add - if you've had any name changes in the past 18 months (marriage, divorce, legal name change), bring documentation of that too like marriage certificate or court order. NYS DOL needs to match your SSN with the name on your work records. Also, if you worked for any temporary agencies or had 1099 contract work, gather those records as well since they count toward your work history. The key is being thorough upfront to avoid delays later.
This is really helpful! I didn't think about name changes or temp agency work. Quick question - for the 1099 contract work, do I need the actual 1099 forms or just the work dates and payment info? I did some freelance work about a year ago but I'm not sure where I put those tax documents.
Royal_GM_Mark
I'm new to this community but going through the exact same thing right now! Certified on Sunday and still waiting for my payment. This is actually my first time experiencing a delay since I started claiming benefits a few months ago, so I was getting pretty worried that I'd somehow messed something up during certification. Reading through all these comments has been incredibly helpful and reassuring - it's such a relief to know this is a known system-wide issue and not something wrong with my specific claim. Special thanks to @Dylan Fisher for sharing the Twitter updates about the processing delays being resolved. I'll definitely be checking my account first thing tomorrow morning! It's amazing how much stress these delays cause when you're depending on the payments, but this community is awesome for providing real experiences and support.
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Brooklyn Foley
•@Royal_GM_Mark Welcome to the community! I'm also pretty new here and just went through my first delay experience this week. The anxiety is totally real when you're depending on these payments - I was convinced I had somehow messed up my certification too! But everyone here has been so helpful in explaining that these system glitches are unfortunately just part of dealing with NYSDOL. It's crazy how common these delays seem to be, but at least we know we're not alone and that they do eventually resolve. Definitely check your account tomorrow morning based on the Twitter update that was mentioned. This community has been a lifesaver for getting real information and support when the official channels don't tell you anything useful!
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Sasha Ivanov
I'm new to this community and currently experiencing my first payment delay after certifying on Sunday. I was starting to panic thinking I had made some mistake during certification, but reading through everyone's experiences here has been incredibly reassuring! It's both frustrating and comforting to know these system delays are so common with NYSDOL. Thanks especially to @Dylan Fisher for sharing the Twitter updates - it really helps to have actual official information when the website just shows "pending" with no explanation. I'll be checking my account tomorrow morning and keeping my fingers crossed. This community is such a valuable resource when you're dealing with the stress of delayed payments and bills coming due!
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