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I threw mine away by mistake thinking it was a credit card offer! Had to call NYS Department of Labor to get a replacement which took another 2 weeks. The envelope really doesn't make it clear what it is. If you're expecting it, just keep any mail from KeyBank until you can check what it is.
Just wanted to share my experience - I almost missed mine too! The KeyBank envelope is pretty generic looking and if you're not expecting it, it totally looks like credit card junk mail. Mine took about 10 days to arrive after my first payment posted. Pro tip: if you're worried about missing it, you can actually call KeyBank's unemployment card customer service line to confirm they have your correct mailing address on file. Better safe than sorry!
That's really helpful advice about calling to confirm the address! I didn't even know that was an option. Do you happen to remember what number you called? I want to double-check they have my current address since I recently moved and I'm not sure if I updated it everywhere with NYS DOL.
The KeyBank unemployment customer service number is 1-866-295-2955. They're actually pretty helpful - when I called to confirm my address they were able to update it right away and even told me the exact date my card was scheduled to be mailed out. Definitely worth calling if you moved recently since any delay in getting that card can be really stressful when you need those payments!
I went through something similar last year - my claim was pending for 8 weeks! It turned out they needed additional documentation from my previous employer about my separation. The key is to keep calling early in the morning (like 8 AM sharp) when they open - that's when I finally got through. Also, if you haven't already, try contacting your local assemblyperson's office. They often have contacts at the Department of Labor who can help expedite these cases. Don't give up - the backpay will come once it's resolved, and like others said, make sure you keep certifying weekly!
That's really helpful advice about calling at 8 AM! I've been trying at random times during the day and never getting through. I hadn't thought about contacting my assemblyperson's office either - that's a great tip. Did they actually help you get your case moved along faster, or just provide information? 8 weeks sounds like what I might be looking at too, so it's good to know there's light at the end of the tunnel even if the wait is brutal.
The whole seasonal thing is so frustrating because NYS Department of Labor treats us like we're gaming the system but this is just how these industries work! We didn't choose to have jobs that shut down for months at a time. At least unemployment helps bridge the gap but the hoops they make you jump through are ridiculous.
One thing that helped me when I was dealing with seasonal unemployment from my restaurant job (we close in winter) was keeping really good documentation. Save all emails from your employer about closure dates and expected reopening, keep your layoff notice, and document everything when you file your claim. NYS Department of Labor sometimes asks for proof that it's truly seasonal work versus just being laid off permanently. Also, even though you're on standby status, you still need to report any part-time work you might pick up during the off-season - I learned that the hard way when I did some freelance snow removal and didn't report it properly at first.
This is really helpful advice about documentation! I'm wondering though - when you say you didn't report the freelance snow removal work properly at first, what exactly happened? Did NYS Department of Labor catch it somehow or did you self-report the mistake? I'm worried about accidentally messing something up since this will be my first time filing a seasonal claim.
Just want to add that you should also check if the job offer is in a different field than your previous work. NYS Department of Labor considers your work history and skills when determining suitable work. Since you were in accounting and this is data entry, even though there's some overlap, the significant pay cut combined with it being a step down professionally gives you strong grounds to refuse. I'd recommend continuing to apply for accounting positions and keeping detailed records of your job search efforts - this shows you're actively looking for work in your field.
This is really helpful advice! I hadn't thought about the professional level aspect - going from accounting to data entry is definitely a step backwards career-wise. Should I mention this when I report the job offer, or is documenting the wage difference enough? I want to make sure I handle this properly with NYS Department of Labor.
@Jade O'Malley You should definitely mention both the wage difference AND the professional level difference when documenting your refusal. NYS Department of Labor looks at multiple factors - not just pay but also whether the work matches your skills, experience, and career trajectory. Since you have accounting experience, taking a basic data entry role could actually hurt your long-term career prospects and earning potential. When you document it, include both reasons: "Refused due to 43% pay reduction ($28/hr to $16/hr) and significant step down from professional accounting role to entry-level data entry position." This gives you the strongest case for refusing the offer while maintaining your benefits.
I went through something very similar a few months ago when I was laid off from my marketing coordinator role at $25/hour. Got offered a retail position at $14/hour and was terrified to refuse it. After doing research and talking to NYS Department of Labor, I learned that refusing unsuitable work won't affect your benefits as long as you document everything properly. The 80% rule mentioned earlier is accurate - you can refuse jobs paying significantly less during your first 10 weeks. I kept a detailed log of all job offers, applications sent, and interviews attended. It really helped when they did a routine review of my claim later. Don't let employers or even well-meaning friends pressure you into taking something that doesn't make financial sense - the system is designed to give you reasonable time to find appropriate work. Just make sure you're actively job searching and can prove it.
@Ingrid Larsson This is exactly what I needed to hear! It s'so reassuring to know someone else went through this and came out okay. I ve'been losing sleep worrying about whether refusing this $16/hour offer would jeopardize my benefits. Your point about not letting people pressure you into taking something financially unsustainable really hits home - my mom keeps telling me any "job is better than no job but" she doesn t'understand that $16/hour won t'even cover my basic expenses. I m'definitely going to start keeping that detailed log you mentioned. How long did it take you to find something more appropriate in your field?
Anderson Prospero
The whole tax system is rigged against working people. They tax unemployment benefits but give billionaires tax breaks. Makes no sense that people who lost their jobs have to pay taxes on the money that barely kept them afloat.
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Kirsuktow DarkBlade
•I mean I get why you're frustrated but unemployment is income replacement so it makes sense it would be taxed like income
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Lucas Notre-Dame
Just to add some practical advice - when you file your taxes, make sure you double-check that the amount on your 1099-G matches what you actually received. I had a discrepancy last year where the form showed more than I got, and it turned out there was an error in their system. Also, if you're worried about owing money, you might want to consider making estimated tax payments next time if you receive unemployment again. The IRS has a tool on their website to help calculate how much to withhold or pay quarterly.
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