UPDATE: Just checked this morning and the payment is now showing as pending! Looks like it was just delayed processing. Thanks everyone for your help and reassurance.

This is such a relief to see! I'm a new claimant and was getting really worried when I saw similar posts about the system glitches. It's good to know that delays like this are somewhat normal and usually resolve within a day or two. Thanks for posting the update - it helps those of us who are still learning how the NY unemployment system works!

Glad to hear this was resolved! For anyone else reading this thread with a similar issue, here's a quick summary of the most effective approaches: 1. Request the Partial Benefits Unit specifically if your missing payment involves reported income 2. Ask for a payment trace if a single payment is missing from an approved backpay batch 3. Send a secure message through your account with a clear subject line indicating the specific issue and date 4. Contact your state assembly person's office if you're not getting resolution after multiple attempts The key is being specific about what you need rather than just asking about status. The system is unfortunately complex, but knowing which department handles your specific issue can save weeks of waiting.

So happy to see this got resolved! I'm dealing with something similar right now - missing two payments from my December 2024 backpay. I reported some part-time work during those weeks so sounds like the Partial Benefits Unit is exactly who I need to reach. Quick question for anyone who's been through this - when you call and ask for the Partial Benefits Unit, do they typically transfer you right away or do you have to explain the whole situation first? Just trying to be prepared so I don't waste time with the wrong department again. Thanks!

Just went through this myself. Pro tip: when you print your payment history from my.ny.gov, also print out your original determination letter that shows your weekly benefit amount. Having both documents together makes it look more official and complete.

Another option is to ask the landlord if they'll accept a screenshot or printout of your unemployment debit card transaction history. If you get your benefits loaded onto a KeyBank debit card, those transactions show up like direct deposits with dates and amounts. Some landlords find this easier to understand than the official DOL payment history since it looks more like regular bank statements they're used to seeing.

Just make sure you understand the difference between gross and net earnings when reporting. Report your gross earnings (before taxes) not what you actually take home. Also if you get tips or commission those count too.

One thing to keep in mind is that your part-time work might actually help your case in the long run - NYS Department of Labor looks favorably on claimants who are actively working and trying to become self-sufficient. As long as you're still available for full-time work and meeting your job search requirements, having part-time employment shows you're making an effort. Plus, you're building work history and potentially networking for future full-time opportunities. Just stay consistent with your reporting and don't let the partial benefit reduction discourage you from working.

Just wanted to share my recent experience since I see so many helpful responses here! I had the exact same login issues last week and what finally worked was a combination of several suggestions mentioned here. First, I cleared my browser cache completely, then went directly to my.ny.gov (not through any search results), made sure I was using Chrome instead of Safari, and entered my PIN without any dashes or spaces. The key thing for me was also making sure I had both my Social Security number AND the confirmation number from my initial filing ready - the system prompted me for both during the verification process. It took me about 3 tries over 2 days, but I finally got in. One more tip - if you get a "session timeout" error, don't immediately try again. I waited about 15 minutes and then it worked perfectly. The system seems to lock you out temporarily if you make too many failed attempts in a row. Hang in there, everyone - once you're in the first time, it really does get much easier!

I'm going through this exact same issue right now! Just wanted to add one more tip that helped me - if you're using a work computer or public WiFi, that might be causing some of the connection issues. I kept getting error messages at work but when I tried from my home computer on my personal internet, it worked much better. Also, make sure you don't have any VPN or security software running that might be blocking the connection to my.ny.gov. The NYS system seems pretty sensitive to anything that might look like unusual network activity. Really grateful for all the detailed advice in this thread - going to try the Chrome browser suggestion and the early morning timing that people mentioned!