Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I went through this exact same thing a few months ago - got the fact finding notice after being on benefits for about 2 months. Turned out my former employer had finally submitted their response to NYS Department of Labor (they're supposed to do it within 10 days but many take their sweet time). The fact finding interview was actually pretty straightforward - they just wanted to confirm the details of my layoff and make sure my employer's version matched mine. The whole process took about 2-3 weeks, and my benefits continued during the investigation. Just make sure you respond to any requests promptly and keep all your documentation handy. You've got this!
@Dmitry Ivanov Thanks for sharing your experience! That s'really reassuring to hear that benefits continued during your investigation. I was worried they might put a hold on payments while they re'doing the fact finding. Did you have to provide any specific documents during the process, or was it mostly just answering questions about what happened? I want to make sure I have everything ready when they contact me.
I'm going through this right now too! Got my fact finding notice last week and was terrified at first. From what I've learned, it's actually pretty normal - NYS Department of Labor does these investigations regularly to make sure everything is legitimate. The key things I've been told: 1) Keep filing your weekly claims unless they specifically tell you to stop, 2) Respond to any requests immediately with complete honesty, and 3) Keep copies of everything you send them. My cousin went through this last year and said the actual interview was much less scary than she expected - they just wanted to verify the details of her job separation. Try not to stress too much (easier said than done, I know!). Most people who were legitimately let go or laid off get through the process just fine.
Join the conversation
unpopular opinion: the ny unemployment website crashes are intentional to reduce the number of people who can successfully claim benefits. they know exactly what they're doing 👀
I've been saying this for months! It's like they design the system to be as frustrating as possible so people just give up. Classic government BS.
facts. they make it way harder than it needs to be. notice how the tax payment website NEVER crashes? 🤔
I feel your pain! I went through this exact nightmare 2 months ago. After days of website crashes and busy signals, I finally got through using a combination of things: 1) Called the automated certification line at 1-888-581-5812 around 6am (way less busy), 2) Used Firefox browser in incognito mode for the website attempts, and 3) When I absolutely needed to speak to someone about a complex issue, I used Claimyr - skeptical at first but they actually connected me to a live DOL agent in under an hour. The whole system is broken but don't give up! Document everything in case they try to claim you missed deadlines due to their technical failures. You've got this! 💪
Join the conversation
I went through fact-finding last year and it took about 5 weeks for my case. The NYS Department of Labor did call me once during the process to clarify some details about my separation, but mostly it was just waiting. One thing that helped me was checking my online account regularly - sometimes there would be updates in the system before I got any official notification. Also make sure you respond quickly to any requests they send you, as delays on your end can really extend the timeline. The good news is that once they make a determination, if it's in your favor, you'll get all the back payments pretty quickly.
Thanks for sharing your experience! That's really helpful to know they might call during the process. I've been checking my online account obsessively but haven't seen any updates yet. Did they give you any heads up before calling or did it just come out of the blue? I want to make sure I don't miss their call if they try to reach me.
Join the conversation
Hey everyone! Just wanted to say thank you so much for all the detailed responses - this thread has been incredibly helpful and reassuring! 🙏 I'm feeling a lot less panicked now knowing that this withdrawal process is actually pretty common and that most people here got favorable outcomes with backpay. The 30-day timeline rule @Madeline Blaze mentioned is especially comforting to know there's actually a deadline they have to meet. I've started implementing everyone's advice: - Continuing to certify weekly ✅ - Checking both email AND physical mailbox daily now (thanks @Nia Davis!) - Started organizing all my employment docs just in case - Bookmarked claimyr.com for if I need to actually talk to someone @MoonlightSonata your experience sounds almost identical to mine and knowing you got through it successfully in 4 weeks with full backpay gives me so much hope! @Fatima Al-Hashimi your breakdown of what to expect was super helpful too - I screenshot it for reference! Will definitely update this thread once I hear back from them. Fingers crossed it's good news! Thanks again everyone for sharing your experiences and making this whole stressful process feel less isolating. This community is amazing! 💪✨
@Victoria Scott So glad this thread has been helpful for you! I m'also pretty new to dealing with unemployment stuff and it s'been such a relief to read everyone s'experiences here. Your checklist approach is really smart - I m'definitely going to follow your lead on organizing all the employment docs ahead of time. The whole system seems so overwhelming when you re'dealing with it alone, but having this community share their knowledge makes it feel way more manageable. Wishing you the best with your case and hope you get that favorable determination soon! 🤞 Please do update us when you hear back - I m'sure there are others following along who would benefit from knowing how it turns out!
Just went through this withdrawal process myself about 3 months ago and wanted to share what I learned! The whole experience was definitely anxiety-inducing at first, but it ended up working out fine. My timeline was about 3.5 weeks from withdrawal letter to new determination. What really helped was staying organized - I created a simple spreadsheet tracking all dates, correspondence, and actions taken. A few practical tips that made a difference for me: - Set phone/email alerts to check your account at the same time daily - Take photos of all mail/documents with your phone as backup - If they request info, respond same day if possible (I submitted mine within hours) - Keep a log of all phone attempts - it helps when you finally get through to someone The uncertainty during those 3+ weeks was rough, but getting that backpay for all the weeks I was waiting made it worth hanging in there. Most withdrawals I've heard about end up being resolved in the claimant's favor - they're usually just covering their bases with extra documentation. Stay patient and keep following everyone's great advice here! This community has been such a lifesaver for navigating these bureaucratic hurdles. 🙌
Zainab Ibrahim
Thanks everyone for clearing this up! I had no idea it was entirely employer-funded through their unemployment taxes. I was actually worried I hadn't been paying enough into the system somehow. It's good to know that when I file my claim with NYS Department of Labor, I'm accessing benefits that my previous employers have already paid for through their tax contributions. Makes the whole process feel more legitimate and less like I'm asking for a handout.
0 coins
Dylan Campbell
•Exactly! I had the same misconception when I first filed. It's actually a pretty smart system - employers pay into it based on their history of layoffs, so companies that are more stable with their workforce get lower rates. Don't feel guilty about using it at all - you've earned these benefits through your work history, even though you weren't directly paying in.
0 coins
Rajiv Kumar
This is really helpful information! I'm in a similar situation and was also confused about the funding. One thing I'm still wondering about - does the amount of benefits I can receive depend on how much my employer paid in taxes, or is it based on my earnings history? I want to make sure I understand how the benefit calculation works with the NYS Department of Labor system.
0 coins
Miguel Herrera
•Your benefit amount is based on your own earnings history, not on how much your specific employer paid in taxes. NYS Department of Labor calculates your weekly benefit amount using your wages from the highest-paid quarter in your "base period" (usually the first 4 of the last 5 completed calendar quarters before you file). The maximum weekly benefit is currently around $504. So even if your employer paid minimal unemployment taxes, you could still get the full amount you're entitled to based on your work history.
0 coins