New York Unemployment

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Ask the community...

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I just went through this exact situation 4 months ago! Got terminated in a "restructuring" (which we all know is often just an excuse) and received a settlement with severance and NDA. The settlement absolutely does NOT disqualify you from unemployment benefits - I was worried about the same thing. What matters is that your termination was involuntary, which it clearly was. When I filed my claim, I reported everything honestly - the settlement amount, dates, and circumstances of termination. NYS DOL reviewed it and approved me without any issues. The key is being transparent from day one. Don't wait to file - there's already a waiting period built in, so get the process started now. My benefits started about 3 weeks after filing, and the settlement actually helped because it provided clear documentation that the termination was the company's decision, not mine. You've got this!

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Thank you so much for sharing your experience! It's incredibly reassuring to hear from someone who went through this exact situation just 4 months ago and had everything work out smoothly. You're absolutely right about being transparent from day one - that seems to be the common theme from everyone who's had success with this process. I really appreciate you mentioning that the settlement actually helped provide documentation that the termination was the company's decision. I hadn't thought about it that way, but you're right - having it in writing that it was "restructuring" should actually work in my favor. I'm definitely going to file my claim this week and just be completely honest about everything. Thanks for the encouragement - it really helps to know others have navigated this successfully!

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I'm in a very similar boat - just got terminated last week in what they called "organizational restructuring" and I'm about to receive a settlement package. This whole thread has been incredibly helpful! It's reassuring to see so many people confirm that settlements don't disqualify you from unemployment benefits as long as the termination was involuntary. Based on everyone's experiences here, it sounds like the key is being completely transparent with NYS DOL from the start and filing your claim as soon as possible. I'm planning to file mine this week. One question though - for those who went through this process, did you find it helpful to keep copies of any internal company communications about the restructuring/layoffs to support your case, or was the settlement agreement documentation sufficient on its own?

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Check if maybe you had a short period of unemployment you forgot about? Sometimes people get confused about what year they received benefits or if they got other types of assistance that show up on 1099-G forms.

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Update: I called the fraud hotline and they confirmed someone used my SSN to file a claim. The benefits were direct deposited to an account that's definitely not mine. They're opening an investigation and said I should get a corrected 1099-G in 6-8 weeks. Thanks everyone for the help - I was really panicking about this.

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That's great news that you got through to them! Can you share what fraud hotline number you used? I'm dealing with a similar situation and having trouble reaching anyone at NYS Department of Labor. Also, did they give you any case number or reference number for tracking the investigation?

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Rita, I totally feel your pain on this! I had a similar security question nightmare with the NY unemployment system a few months back. One thing that might help - have you tried accessing the site during off-peak hours like really early morning (6-7am) or late evening? Sometimes the system behaves differently when there's less traffic. Also, if you have any family members who might remember exactly how your mom's name appeared on old documents or forms, that could give you clues about variations you haven't tried yet. The NY system is notorious for storing info exactly as it was entered originally, even if there were typos. I know it's super stressful with your benefits timeline, but based on all the success stories in this thread, it sounds like there's definitely a solution out there - you just need to find the right combination. Sending you good vibes that you crack the code soon! 🤞

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@Mei Chen That s'such a smart idea about trying during off-peak hours! I never thought about how server load might affect the way the system processes security questions. I m'definitely going to try logging in super early tomorrow before everyone else gets online. And you re'absolutely right about asking family members - I should call my aunt who helped my mom with a lot of paperwork over the years. She might remember if there were any unusual spellings or if my mom ever used a different version of her maiden name on official documents. This whole thread has been like a masterclass in troubleshooting the NY unemployment system! It s'giving me so much hope that I can actually solve this. Thanks for the encouragement and good vibes - I really need them right now! 🙏

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Rita, I just went through this exact same nightmare two weeks ago and I completely understand your frustration! 😤 After trying every variation I could think of for days, what finally worked for me was remembering that when I originally set up my account back in 2020, I was using my phone and the auto-correct changed my mother's maiden name from "Kowalski" to "Kowalsky" without me noticing. Try thinking about any possible autocorrect mistakes - especially if you set up your account on mobile during the pandemic chaos when we were all rushing to file. Also, the system might be case-sensitive in weird ways, so try your mom's name in ALL CAPS, all lowercase, and proper capitalization. I know how stressful this is with your benefits running out, but based on all these success stories, there's definitely a solution! If nothing else works, that claimyr service people mentioned actually did get me through to an agent who fixed everything in under 10 minutes. Don't give up - you're going to figure this out! 💪

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@Jordan Walker Oh wow, the autocorrect thing is such a good point! I bet that s'exactly what happened to me too. I definitely set up my account on my phone during all that 2020 craziness when everyone was panicking about filing for unemployment. My phone is always helping "by" changing spellings of names, especially surnames that aren t'common. I m'going to try every possible autocorrect variation I can think of - maybe it changed Rodriguez "to" Rodriquez "or" something like that. It s'so frustrating that one tiny auto-correction from 4 years ago is causing all this trouble now! But reading all these stories is giving me hope that there s'definitely a solution out there. Thanks for sharing what worked for you - it really helps to know I m'not alone in this nightmare! 🙏

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unpopular opinion: the ny unemployment website crashes are intentional to reduce the number of people who can successfully claim benefits. they know exactly what they're doing 👀

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I've been saying this for months! It's like they design the system to be as frustrating as possible so people just give up. Classic government BS.

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facts. they make it way harder than it needs to be. notice how the tax payment website NEVER crashes? 🤔

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I feel your pain! I went through this exact nightmare 2 months ago. After days of website crashes and busy signals, I finally got through using a combination of things: 1) Called the automated certification line at 1-888-581-5812 around 6am (way less busy), 2) Used Firefox browser in incognito mode for the website attempts, and 3) When I absolutely needed to speak to someone about a complex issue, I used Claimyr - skeptical at first but they actually connected me to a live DOL agent in under an hour. The whole system is broken but don't give up! Document everything in case they try to claim you missed deadlines due to their technical failures. You've got this! 💪

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Glad to hear you got it resolved! This is exactly why I always recommend calling KeyBank first when there are issues with new unemployment cards. They put security holds on probably 50% of new activations, especially for larger amounts like yours. For anyone else reading this thread with similar issues - the KeyBank number is usually much easier to get through to than NYSDOL, and they can resolve card-specific problems immediately. Thanks for updating us with the solution!

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This is really helpful advice! I'm new to this community and dealing with unemployment for the first time. It's good to know that KeyBank security holds are so common - I would have probably panicked and assumed something was wrong with my claim. The tip about calling KeyBank first instead of trying to reach NYSDOL makes a lot of sense too since they seem impossible to get through to. Thanks for sharing this insight for future people who might run into the same issue!

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As someone who just went through the NY unemployment process myself, I can't stress enough how important it is to save KeyBank's customer service number in your phone the moment you get your card. I had a similar scare when my first payment didn't show up - turned out to be a routine verification hold that took 5 minutes to resolve once I actually got through to them. The NYSDOL phone system is basically impossible, but KeyBank is usually pretty responsive. Also, pro tip: if you ever need to make a large withdrawal or purchase, call them first to let them know - they'll flag it as fraud otherwise and freeze your card at the worst possible moment!

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