New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Andre Dupont

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Hey! I'm dealing with the exact same thing right now - filed 3 weeks ago and still waiting on my first payment after the waiting week. Been certifying religiously every Sunday but nothing yet. Really stressing about bills piling up. Has anyone had luck calling the main number or is it still impossible to get through? Might have to try that claimyr thing people are mentioning...

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@Andre Dupont I m'in almost the exact same situation! Filed about 2.5 weeks ago and just finished my waiting week. The anxiety about bills is real 😰 From what everyone s'saying here, it sounds like 2-4 weeks is normal but definitely try calling if you hit the 3 week mark. The claimyr service seems to be getting good reviews from people here - might be worth the $20 just for peace of mind. Keep certifying though, that s'the most important thing!

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Isla Fischer

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Just went through this same situation last month! For me, the first payment came exactly 3 weeks after completing my waiting week. The key thing is to make sure you're logging into your account and checking for any "action items" or document requests - sometimes they need additional verification and won't tell you unless you check. Also double-check that your direct deposit info is correct in your profile. Once mine started, I got all the backpay in one lump sum which was actually pretty nice. Hang in there, the wait is nerve-wracking but it does come through!

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Zara Shah

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@Isla Fischer This is super helpful! I didn t'even think to check for action items in my account - just been focusing on the weekly certifications. Going to log in right now and see if there s'anything I missed. The direct deposit tip is good too, would hate for that to be the holdup. Really appreciate you sharing your timeline, gives me hope that I m'probably close since I m'right around that 3 week mark now 🤞

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Ruby Knight

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Just to add my 2 cents - I got my first payment exactly 5 business days after my first weekly certification was processed. Every week after that it was like clockwork, same day each week. Hang in there!

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Freya Pedersen

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I'm going through something similar right now - applied 10 days ago and still waiting for my first payment even though my claim shows approved. From what I've read on the NYS DOL website, first payments can take anywhere from 1-2 weeks after your initial certification is processed, especially if there's any backlog in their system. Have you tried calling the customer service line? I know it's hard to get through but sometimes they can give you a more specific timeline for when to expect your payment.

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Another thing to watch out for - make sure you're certifying for benefits on the right days. In NY you can usually certify starting Sunday for the previous week, and you have until the following Saturday to do it. If you miss your certification window, you could delay your payments even more. I learned this the hard way when I forgot to certify one week and had to wait an extra week to get back on track. Set a reminder on your phone!

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Omar Hassan

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This is really helpful advice! I had no idea about the certification window timing. So just to clarify - I can start certifying on Sunday for the week that just ended, and I have until the following Saturday to complete it? I want to make sure I don't mess this up since it sounds like missing even one week can cause delays.

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Mateo Rodriguez

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Just went through this myself a few months ago. The waiting period is real - it's basically NYS making you wait one full week before any payments start. But here's what helped me: download the NY.gov mobile app if you haven't already. It makes the weekly certifications way easier and you can check your payment status faster than the website. Also, if your monetary determination is complete, that's actually a good sign - means they've calculated your benefit amount. You should be able to see your weekly benefit amount in your account even if no payment date is showing yet. Hang in there, the first payment is always the most stressful to wait for!

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Micah Trail

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Reading through all these experiences has been incredibly helpful! I'm currently in week 4 of waiting for payments with no explanation from the system. I haven't worked in other states recently, but I'm wondering if there are other common verification issues that cause similar delays? For those who successfully got through to agents, what other types of holds or flags did they mention besides the interstate wage verification? I'm trying to prepare for when I finally reach someone so I can ask about the right things. Also, has anyone had success with the secure messaging system, or is calling really the only way to get these issues resolved?

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@048b44a5e3bf Great question! From what I've seen in this thread and my own research, other common verification issues include: employer disputes (when your former employer contests your eligibility), ID verification mismatches (even when it shows as "verified" online), work search requirement flags, and sometimes random fraud prevention holds that are totally automated. I'd also ask about any "pending determinations" on your account - that seems to be the technical term they use. As for secure messaging, I've heard mixed results - some people get responses within a week, others never hear back. Calling still seems to be the most reliable way to actually resolve these holds, unfortunately. Make sure to ask the agent to explain exactly what was causing the delay so you understand what happened!

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This thread has been so incredibly helpful! I'm in week 9 of waiting for my first payment and was starting to think I was the only one dealing with this nightmare. Reading about everyone's interstate wage verification issues is eye-opening - I worked remotely for a company based in California for about 3 months last year while living here in NY, and I bet that's what's causing my delay too. The fact that the system gives us absolutely zero indication that these verifications are happening in the background is infuriating. We're left thinking we did something wrong or our claims got lost when really it's just bureaucratic delays behind the scenes. I've been trying to call for weeks with no success, but I'm going to try the Claimyr service that @facf45268409 mentioned since traditional calling clearly isn't working. Thank you all for sharing your experiences and advice - this community support is literally the only thing keeping me sane right now!

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Miguel Diaz

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@0e1d091045f1 You're definitely not alone in this! Week 9 is brutal - I can't imagine the stress you're dealing with. The remote work for a California company while living in NY could absolutely be causing interstate verification delays. That's actually a tricky situation because the system might be trying to figure out which state should handle your wages. When you do get through (whether through Claimyr or traditional calling), definitely mention that specific work arrangement - remote work across state lines can create unique complications in their system. Stay strong, and once you get it resolved, you should get all that backpay in one lump sum. This community has been a lifeline for so many of us dealing with these unexplained delays!

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Carmen Lopez

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The whole system is honestly a nightmare to navigate. Between the confusing website, impossible phone lines, and constant delays, it's like they don't want you to get benefits. But unfortunately it's the only safety net we have. Just be prepared for lots of frustration and bureaucratic nonsense.

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Yuki Ito

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so true, took me forever to figure out the weekly claim thing

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Kaiya Rivera

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One thing that really helped me when I first applied was gathering all my documents beforehand. Make sure you have your driver's license or state ID, Social Security card, and detailed employment info for every job in the last 18 months - employer names, addresses, phone numbers, dates of employment, and reason you left each job. Also have your bank account info ready for direct deposit setup. The application process goes much smoother when you're not scrambling to find paperwork halfway through.

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Ravi Malhotra

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This is really helpful advice! I'm definitely going to start gathering all this info now just in case. Do you know if there's a specific format they want for the employment history, or is it just whatever details you can provide? Also wondering if pay stubs or W-2s help speed things up at all?

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