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I think it depends on your situation honestly. Mine got approved in like a week because it was straightforward - got laid off from my restaurant job when they closed permanently. But my friend who got fired is still waiting after a month because they're investigating whether it was misconduct or not.
From my experience, the decision makers are adjudication specialists who are trained staff members at NYS Department of Labor. They handle cases that need manual review - things like disputed separations, eligibility questions, or when employers contest claims. The automated system only handles straightforward cases where everything checks out immediately. Since you're at 2 weeks pending, you're likely in the manual review queue. I'd recommend documenting everything about your job separation and keeping records of your job search activities just in case they need additional info. The waiting is frustrating but try to be patient - they do eventually get through all the cases.
This is really helpful context! I'm in a similar situation - filed 3 weeks ago and still pending. My separation was due to a company restructuring so hopefully that's straightforward enough. Did you have to provide any additional documentation during your process, or did they just work with what you submitted initially? I'm worried they might need more info from me but I haven't heard anything yet.
I feel your pain! I went through almost the exact same thing last year - 10 weeks of pending status with zero communication. What finally worked for me was a combination approach: I contacted my state assemblyperson's office (they have direct lines to unemployment) AND used one of those callback services to get through the phone system. The assemblyperson's office was actually really helpful - they submitted an inquiry on my behalf and I heard back within a week. Also make sure you're checking for any employer contests on your claim, that's what was holding mine up and nobody bothered to tell me. Don't give up, the system is designed to frustrate you into quitting but you deserve those benefits!
Thanks so much for sharing your experience! It's really encouraging to hear from someone who actually got through this nightmare. I'm definitely going to look up my assemblyperson today and reach out to their office. I hadn't even thought about employer contests but now that multiple people have mentioned it, I'm starting to wonder if that's what's happening with mine too. Did they tell you how to check if there was a contest on your claim, or did you only find out when you finally talked to someone?
I'm so sorry you're dealing with this - the NY unemployment system is absolutely brutal. I just went through something similar a few months ago and it's incredibly frustrating. Unfortunately there's no email address that actually gets monitored or responded to. The only way to get anywhere is by talking to a human agent, which I know sounds impossible right now. A few things that helped me: 1) Try calling the fraud hotline instead of the regular number - they can sometimes transfer you and the wait times are shorter 2) Call RIGHT at 8am when they open, have multiple phones dialing if possible 3) Consider using Claimyr or a similar callback service - I was skeptical but it actually worked for me after weeks of failed attempts 4) Contact your state assemblyperson's office immediately - they have direct contacts at unemployment and can submit inquiries on your behalf. Also double check if your employer contested your claim, that's a common cause of these endless pending statuses and they never tell you about it. Don't give up! The system wants you to quit but you've earned those benefits. Keep certifying every week no matter what while you fight this.
I'm going through something similar right now - filed in June, approved, but only got 3 payments before everything just stopped. It's incredibly frustrating because like you, I keep certifying every week but my account just shows "pending" with zero explanation. One thing I discovered is that you can also try reaching out through their Twitter account @nylabor - they sometimes respond faster there than through phone calls. I sent them a DM with my claim details and got a response within 48 hours (though they just told me to keep waiting, at least it was acknowledgment). Also, if you have any documentation from your previous employer about your termination/layoff, make sure you have copies ready. Sometimes they request this stuff randomly during reviews and having it ready can speed things up. Hang in there - from what I'm reading here it seems like most people eventually get their payments, it's just a matter of persistence. The system is clearly broken but we have to work within it unfortunately.
Thanks for the Twitter suggestion - I hadn't thought of trying social media! It's so maddening that we have to jump through all these hoops just to get basic information about our own claims. I'll definitely try reaching out to @nylabor and see if I get any response there. At this point I'm willing to try anything. Really appreciate you sharing your experience - it helps to know I'm not alone in this mess, even though I wouldn't wish this stress on anyone.
I'm dealing with almost the exact same situation! Filed in late June, got approved with a $520 weekly benefit, but haven't seen a penny since August. It's now been 10 weeks of certifying with nothing but "pending" status. What's really helped me so far is documenting EVERYTHING - screenshots of my account status, dates I called, any emails or messages. I started a spreadsheet to track it all because I have a feeling I'll need this documentation later. Also, try calling the technical support line instead of the regular claims line sometimes - the number is 888-581-5812. I've had slightly better luck getting through there, and they can at least confirm if there are any technical issues with your account. One thing that's kept me sane through this process is remembering that once it gets resolved, you should receive all the back payments for every week you properly certified. So even though it's financially devastating right now, the money is technically accumulating. Doesn't help with immediate bills though... Keep pushing - from reading everyone's responses here it seems like persistence is really the only way through this broken system.
Great advice about documenting everything! I wish I had started doing that from the beginning. I'm definitely going to try that technical support number - I hadn't heard of that one before. It's oddly comforting to know someone else is going through almost the exact same timeline as me. The thought of eventually getting all those back payments is literally the only thing keeping me going right now. Thanks for sharing that number and for the encouragement!
This thread has been so helpful! I'm a new member dealing with a similar situation - my unemployment claim was approved 3 weeks ago and I've been filing weekly but no payments yet. After reading all these comments, I immediately went and checked my correspondence inbox (which I honestly had no idea existed) and sure enough, there was a notice from last week asking for additional identity verification documents. The notice was just sitting there with no email alert or anything on the main dashboard. It's crazy how they hide these critical notices! Now I at least know why my payments are delayed and what I need to do. Thank you everyone for sharing your experiences - this community is a lifesaver when the NYS Department of Labor system is so confusing to navigate.
@QuantumQuest Welcome to the community! So glad this thread helped you figure out what was going on with your payments. It's honestly shocking how many of us have had the exact same experience with those hidden notices in the correspondence inbox. The NYS Department of Labor really needs to fix their notification system - it shouldn't be this hard to find out why your benefits are delayed. At least once you submit those identity verification documents, your payments should start processing and you'll get the backpay for those weeks you've already certified. Keep us posted on how it goes!
I'm new to this community but going through the exact same frustrating situation! Got approved for unemployment 2 weeks ago, been filing my weekly claims religiously, but haven't seen a penny yet. After reading through all these comments about checking the correspondence inbox, I went digging and found a notice I completely missed about needing to verify my last day of work with my previous employer. The notice was dated 10 days ago but there was absolutely no alert on the main dashboard - just buried in that correspondence section that I didn't even know existed! It's honestly infuriating how the NYS Department of Labor hides these critical notices. At least now I know what's holding up my payments and can take action. Thanks to everyone who shared their experiences - this thread literally saved me from weeks more of confusion and stress!
Ellie Perry
I've been tracking my deposits for the past few months and noticed they tend to hit earlier in the week when I file my claim right at midnight on Tuesday. If I wait until later in the day Tuesday to file, the deposit seems to push to Thursday or Friday. Also, direct deposit through certain banks like Bank of America tends to be faster than others. One thing that really helped me was setting up text alerts from my bank so I know the exact moment it hits rather than constantly checking my balance. NYS Department of Labor's processing is pretty consistent - it's usually the bank processing that adds the extra day or two of uncertainty.
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Liam McConnell
•That's really helpful advice about filing right at midnight! I never thought the timing during Tuesday would make a difference. I've been filing around lunch time and maybe that's why I'm getting the later deposits. Going to try the midnight filing next week and see if it helps. The text alerts idea is brilliant too - I'm constantly refreshing my banking app like a maniac waiting for it to show up.
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Dylan Mitchell
I've been dealing with this same issue and what helped me was creating a simple spreadsheet to track my filing times and deposit dates. After about 6 weeks of data, I noticed that NYS Department of Labor is pretty predictable - they process batches at specific times during the week. If you file your weekly claim before 6 AM on Tuesday, you'll almost always get your deposit by Wednesday evening. File between 6 AM and 6 PM Tuesday, expect Thursday morning. File after 6 PM Tuesday or on Wednesday, you're looking at Friday or even the following Monday. Also, federal holidays definitely push everything back a day, so plan accordingly. The key is being consistent with your filing time rather than just the day.
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