New York Unemployment

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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


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Really made a difference, save me time and energy from going to a local office for making the call.


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Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


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An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

processing can also mean they're waiting for some document you forgot to submit... check if theres any messages in your account asking for additional info

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I'm going through the same thing right now - filed about 8 days ago and still showing processing status. From what I've read, NYS Department of Labor is really backed up lately so the processing times have been longer than usual. I've been checking my account daily but trying not to stress about it too much since everyone seems to say it's normal. Just make sure you keep doing your weekly certifications like others mentioned because those weeks count once you get approved!

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Same boat here! Filed mine 12 days ago and still processing. It's reassuring to hear I'm not the only one dealing with longer wait times right now. I've been doing my weekly certs religiously after reading all the warnings about missing weeks. Did you submit everything they asked for initially or did you have to send additional documents later?

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I'm in almost the exact same situation! My benefit year started in February 2024 and I'm down to my last 2 weeks of benefits. The stress is real - I've been applying everywhere but nothing's panning out. From what I'm reading here, it sounds like our only shot is if we worked enough since filing to qualify for a new claim. I did some part-time work over the summer but probably not enough quarters to meet the earnings requirement. Has anyone actually calculated what you need to earn to qualify for a new claim? I'm trying to figure out if it's even worth applying or if I should just prepare for benefits to end.

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I'm in a similar boat - it's scary when you can see the end coming! From what I understand, you generally need to have earned at least 10 times your weekly benefit amount during your base period to qualify for a new claim. So if you were getting $300/week, you'd need $3,000 in covered earnings. But the base period calculation is tricky - it's usually the first 4 of the last 5 completed quarters before you file. I'd suggest calling or using that Claimyr service someone mentioned to get a real answer about whether your summer work would count. At least then you'd know for sure instead of wondering!

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I hate to be the bearer of bad news, but NY really doesn't have any additional benefits available right now beyond the standard 26 weeks. The federal extensions that were available during the pandemic (like PEUC and Extended Benefits) have all expired. Your best bet is to check if you qualify for a new claim based on any work you've done since filing your current claim. You can use the benefit calculator on the NY DOL website to estimate if you have enough earnings. Also, make sure you're documenting all your job search activities - if you do run out of benefits, having that record could be helpful if any new programs become available. It's a tough situation and I feel for everyone going through this.

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This is really helpful information, thank you! I didn't realize there was a benefit calculator on the NY DOL website - I'm going to check that out right now. I've been keeping detailed records of all my job applications thankfully, so at least I have that covered. It's just so disheartening to know there aren't any safety nets like there were during the pandemic. I guess I need to start preparing for the reality that benefits might just end and figure out other options. Has anyone had luck with local assistance programs or food banks to help bridge the gap if unemployment runs out?

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This thread has been incredibly helpful! I work at a local library and we get so many people coming in asking for help with unemployment issues just like this. I'm definitely going to save this information to share with patrons who are struggling with the same problems. The ID.me verification step seems to trip up a lot of people - we've had several folks come in frustrated because they couldn't figure out why their documents wouldn't upload. It's great to see the community coming together to share these solutions. I might even print out a simple guide based on this thread to keep at our reference desk since this seems to be such a common issue. Thank you all for sharing your experiences and helping each other navigate this complicated system!

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That's such a wonderful service you're providing at the library! Public libraries are often the unsung heroes for people dealing with digital bureaucracy like this. Having a printed guide would be amazing - so many people don't have reliable internet at home or aren't comfortable navigating these complex online systems. You could maybe include the step-by-step ID.me process, the best calling times people have mentioned, and even some of the error messages to watch out for. Libraries filling this gap between government services and the people who need them most is exactly what community support should look like!

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This is such a valuable thread! I've been helping my elderly neighbor with her unemployment claim and we ran into the exact same ID.me verification roadblock. What's really frustrating is that the NY unemployment website doesn't clearly explain that this is a mandatory first step - we spent days trying to upload documents before realizing the ID.me verification was blocking everything. The error messages are so vague too. After reading through everyone's experiences here, I'm going to help her complete the ID.me process this weekend and hopefully that resolves it. If not, we'll definitely try that Claimyr service that several people have had success with. It's really sad that we need these workarounds, but I'm grateful this community exists to share these solutions. Thank you everyone for taking the time to help strangers navigate this broken system!

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Just wanted to share my experience since I went through this exact situation last year. My BYE date was in February 2024 and I had about 40 days left - lost them all when the date hit. The good news is that if your friend files her new claim right away on March 15th, the process usually goes smoother since she's already in the system. I got my new claim approved in about 2 weeks. One tip that helped me: I called the DOL customer service line about a week before my BYE date to confirm exactly what I needed to do. They were actually helpful and walked me through the process. Also, make sure she keeps certifying every week even during the waiting period for the new claim - that's crucial!

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Thank you so much for sharing your experience! It's really reassuring to hear from someone who went through the exact same thing. Two weeks for approval doesn't sound too bad, and the tip about calling ahead is brilliant - I'll definitely tell her to do that. Just to confirm, when you say "keep certifying every week during the waiting period" - does that mean she continues certifying on her old claim while waiting for the new one to be approved, or does she start certifying on the new claim right away?

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Great question! You start certifying on the NEW claim right away after filing it on March 15th. The old claim will be closed once the BYE date passes, so she won't be able to certify on that one anymore. When she files the new claim, the system will generate a new certification schedule for her - usually starting the week after she files. She needs to keep doing those weekly certifications even though she won't receive payments until the new claim is fully processed and approved. Missing those certifications during the waiting period can cause delays or issues later on.

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I went through something similar with my NY unemployment claim last year. Your friend definitely needs to file a new claim immediately after her BYE date on March 15th - those remaining effective days will unfortunately disappear. I made the mistake of waiting a few days thinking it would automatically continue, and it caused a bunch of headaches. One thing I wish someone had told me: even though she hasn't worked since her original claim, she should still file the new claim anyway. NY DOL will review her situation and may offer alternative options or extensions. Don't assume she won't qualify - let them make that determination. Also, I'd suggest she start gathering any paperwork now (like her original claim documents, ID, etc.) so she's ready to file first thing on March 15th. The sooner she files, the sooner she can start the approval process. Good luck to your friend!

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I totally get the frustration! I'm also dealing with the weekly certification process and it definitely feels overwhelming at first. One thing that helped me was setting up a calendar reminder for the same day/time each week so it becomes routine. Also, the good news is that most weeks the questions are pretty much the same - did you work, are you able to work, are you looking for work, etc. Once you get the hang of it, it only takes a few minutes. Just don't let yourself get behind because catching up is way more stressful than staying current!

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@Amina Diop that s'really good advice about setting up a calendar reminder! I never thought about making it a routine like that. The questions being the same each week is reassuring too - I was worried they would get more complicated over time. I m'definitely going to set up that reminder right now before I forget. Thanks for the tip about not getting behind, that s'exactly what I was worried about after reading @Isabella Brown s experience'with missing weeks.

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Just wanted to add that you can actually certify for benefits online through the NY.gov website which makes it way more convenient than having to call in. I usually do mine on Sunday mornings while having coffee - takes maybe 3-5 minutes once you get used to it. The system will also send you email reminders if you sign up for notifications, which has saved me a couple times when I almost forgot. And yes, you do have to keep doing it every single week until you either get a job, your benefits run out, or your claim year expires. It's tedious but it's just part of the process unfortunately.

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@Samantha Johnson That s'super helpful about the online certification and email reminders! I had no idea you could get notifications set up - that would definitely help me stay on track. The Sunday morning routine sounds like a smart approach too. I m'still pretty new to all this but it s'reassuring to hear it only takes a few minutes once you get the hang of it. Do you know if there s'any flexibility on which day of the week you can do the certification, or does NYS DOL assign you a specific day?

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