NY unemployment approved in July but no payments received since - what's next?

This is unfortunately pretty common with NY unemployment right now. There are a few possibilities for the delay: 1. Identity verification issue - check if there's any message in your online account about submitting additional documentation 2. Employer dispute - your former employer might be contesting your claim 3. Eligibility review - random claims get pulled for additional verification 4. System backlog - NYSDOL is still working through a major backlog You need to keep calling persistently. Try calling right when they open at 8:00 AM or just before closing at 4:30 PM. Also check your online account messages and spam folder for any emails they might have sent requesting information.

same exact thing happened to me, waited 9 weeks b4 i got anything. no explanation, just suddenly got backpay all at once. keep certifying every week no matter what!!!

Have you checked if there are any outstanding questionnaires in your account? Sometimes they need additional information but the notification system doesn't work properly. Log in and look under "My Documents" or "Questionnaires" section. This happened to me - waited 6 weeks before realizing I needed to complete a form about my previous employment that never showed up in my email notifications!

NYSDOL is a COMPLETE DISASTER in 2025!!! I had to wait 11 WEEKS for my first payment and was never given a reason why!!! Their system is broken and they DON'T CARE about people struggling to pay bills. I called 67 TIMES before getting through to someone who basically told me "just keep waiting" - USELESS!!!! The whole department needs to be investigated!!

I worked at NYSDOL until recently, and I can tell you that unfortunately these delays are often due to the automatic fraud detection system flagging accounts. You absolutely need to speak with an agent to resolve this, as many holds require manual removal. I'd recommend using Claimyr (claimyr.com) to get through to an agent. It's a service that calls NYSDOL for you and connects you when they get through. Saved me hours of frustration when I had my own issue. They have a demo video here: https://youtu.be/Rdqa1gKtxuE Once you get through, specifically ask if there's a "hold" on your account and what documentation you need to provide to remove it. Make sure to get the agent's ID number and note the date/time of your call.

Two additional things you should do immediately: 1. Contact your state assembly member or senator's office. They have dedicated staff who can escalate unemployment issues. Google "[your county] NY state assembly member" to find yours. 2. File a formal complaint through the NYSDOL website - go to the Contact page and look for the complaint form. This creates an official record. Keep certifying weekly without fail. If you miss even one week, it can complicate things further. When you do eventually get paid, you should receive all back payments for weeks properly certified. Last year they had a similar backlog and many claims were resolved in batches around the 10-12 week mark. It's frustrating but keep persisting.

my cousin works for unemployment and she says theres a secret backlog they dont tell anyone about lol

I was in your exact position in February, approved but no payments for weeks. What I learned is that NY unemployment has different departments handling different stages of claims, and they don't communicate well with each other. My issue was that my identity verification was completed but not properly marked in the system. After I finally got through to someone, they fixed it in 5 minutes and my payment arrived 2 days later. Btw I had a similar issue last month with a different claim and used that Claimyr service someone mentioned above. Got through in about 25 minutes instead of spending days redialing. Worth every penny when you're dealing with thousands in held payments.

check ur payment history section on the website, sometimes they say its coming but doesnt show in ur bank for a while

One more thing to try - check if your banking information was entered correctly in the system. I've seen cases where people had their direct deposit info entered wrong or the account number had a typo, and the payments were being rejected by the bank but the system wasn't notifying them. You can verify this when you speak with an agent.

I'm going through something similar right now - filed in June, approved, but only got 3 payments before everything just stopped. It's incredibly frustrating because like you, I keep certifying every week but my account just shows "pending" with zero explanation. One thing I discovered is that you can also try reaching out through their Twitter account @nylabor - they sometimes respond faster there than through phone calls. I sent them a DM with my claim details and got a response within 48 hours (though they just told me to keep waiting, at least it was acknowledgment). Also, if you have any documentation from your previous employer about your termination/layoff, make sure you have copies ready. Sometimes they request this stuff randomly during reviews and having it ready can speed things up. Hang in there - from what I'm reading here it seems like most people eventually get their payments, it's just a matter of persistence. The system is clearly broken but we have to work within it unfortunately.

I'm dealing with almost the exact same situation! Filed in late June, got approved with a $520 weekly benefit, but haven't seen a penny since August. It's now been 10 weeks of certifying with nothing but "pending" status. What's really helped me so far is documenting EVERYTHING - screenshots of my account status, dates I called, any emails or messages. I started a spreadsheet to track it all because I have a feeling I'll need this documentation later. Also, try calling the technical support line instead of the regular claims line sometimes - the number is 888-581-5812. I've had slightly better luck getting through there, and they can at least confirm if there are any technical issues with your account. One thing that's kept me sane through this process is remembering that once it gets resolved, you should receive all the back payments for every week you properly certified. So even though it's financially devastating right now, the money is technically accumulating. Doesn't help with immediate bills though... Keep pushing - from reading everyone's responses here it seems like persistence is really the only way through this broken system.