NY unemployment claim pending for 6 weeks - when will I get paid?
I filed my NY unemployment claim back on January 12th, 2025 and it's been sitting as 'pending' for almost SIX WEEKS now! I've certified every single week without fail, but haven't received a single payment. When I log into my account, it just says 'Your claim is currently being processed' with no other explanation. I've called the NYSDOL number at least 20 times and either get disconnected or told the wait time is 4+ hours. I'm getting desperate - rent is due next week and I have literally $127 in my account. Has anyone else experienced this kind of delay recently? Is there something I'm missing or did I mess up my application somehow? How do I actually get someone on the phone who can help?
21 comments
Isabel Vega
Unfortunately, this is pretty normal for 2025. The system is totally overloaded right now because of all the tech layoffs hitting NY. I filed in December and waited 7 weeks before my claim was processed. Just keep certifying every week - when they finally approve your claim, they'll pay you retroactively for all weeks you certified.
0 coins
Laila Prince
7 WEEKS??? I can't wait that long! Did they at least give you any explanation for the delay when it finally went through?
0 coins
3d
Write a comment...
Dominique Adams
did u make sure to answer all the questions right on the weekly certification? if u say something wrong like that ur looking for work but didnt do enough job searches they put u on hold
0 coins
Laila Prince
I've been answering everything correctly (I think). I've been applying to at least 5 jobs a week and documenting everything. Is there any way to check if I messed something up on a previous certification?
0 coins
3d
Write a comment...
Marilyn Dixon
This is definitely longer than normal, even with the current backlog. A few things you should check: 1. Look for any messages in your online account inbox - sometimes they request additional information but don't notify you by email or text. 2. Check if there's an identity verification hold. Many claims are getting held up in ID verification even when people submitted all documents correctly. 3. If you worked in multiple states in your base period, that can cause delays as NY has to verify wages with other states. 4. If you had any severance pay or PTO payout, make sure you reported it correctly, as incorrect reporting can cause holds. Most importantly, you need to speak with an actual claims specialist. Regular call center workers can't help with pending claims.
0 coins
Laila Prince
Thank you for the detailed response! I just checked my account inbox and there's nothing there. I did work in Connecticut for 3 months last year - could that be causing the delay? And how do I reach a claims specialist if I can't even get through the main phone line?
0 coins
3d
Write a comment...
Louisa Ramirez
I went through this EXACT same situation last month! Calling the regular number was completely useless - I spent days trying to get through. I finally used a service called Claimyr (claimyr.com) that got me connected to an agent in about 20 minutes. Cost me some money but it was worth every penny because the agent was able to see my claim had an identity verification flag that was never sent to me! They fixed it on the spot and my payments started the next week. Check out their demo video if you're interested: https://youtu.be/Rdqa1gKtxuE
0 coins
TommyKapitz
is that service legit? sounds like a scam to me. why would u pay to call a government agency lol
0 coins
3d
Louisa Ramirez
It's definitely legit. They don't handle your claim - they just connect you to a real NYSDOL agent. I was skeptical too but after trying to call for two weeks straight with no luck, I was desperate. The connection went through in 18 minutes and I talked to an actual claims specialist who fixed my issue immediately.
0 coins
3d
Laila Prince
I'm willing to try anything at this point. Did they make you provide personal information to the service or just to the agent once you were connected?
0 coins
3d
Write a comment...
Angel Campbell
Anyone saying that 6-7 weeks is normal is WRONG!!! The NYSDOL website clearly states that claims should be processed within 2-3 weeks. This is absolutely ridiculous and they're VIOLATING THEIR OWN POLICIES!! I had to contact my state assembly person's office to get my claim unstuck. Call your local rep - they have special contacts at unemployment that can push claims through faster. DON'T just sit around waiting!!!
0 coins
Isabel Vega
While I agree the wait times are unacceptable, the 2-3 week guideline was pre-2025. After the recent system "upgrade" and the current claim volume, NYSDOL has informally acknowledged that 4-6 weeks is now their expected timeframe, though they haven't updated their official documentation. Contacting your assembly person is good advice though.
0 coins
3d
Write a comment...
Payton Black
i had to wait 5 weeks so ur not alone. btw make sure ur putting in ur direct deposit info right, my friend had a typo in his acct number and that caused a huge delay
0 coins
Laila Prince
Thanks, I double-checked my direct deposit info and it all looks correct. Glad to know I'm not the only one waiting this long though!
0 coins
3d
Write a comment...
Dominique Adams
my cousin works at nysdol she says they r super backed up rn. january is always the worst month 4 unemployment plus the system crashed for 3 days in feb
0 coins
Write a comment...
Marilyn Dixon
Since you mentioned working in Connecticut, that's likely a significant factor in your delay. Interstate claims (where NYSDOL needs to verify wages from other states) are currently taking 1-2 weeks longer than standard claims. You definitely need to speak with a claims specialist who handles interstate claims specifically. Call the Interstate Claims Unit directly at 1-888-209-8124, then press 2, then 8 for interstate claims. Their direct line is much less busy than the main number. Be prepared with your CT employer information. If that doesn't work, the state representative suggestion above is excellent - their offices can escalate claims effectively.
0 coins
Laila Prince
Thank you! I didn't even know there was a special number for interstate claims. I'll try that first thing tomorrow morning. If that doesn't work, I'll try contacting my state rep or maybe that Claimyr service someone mentioned. I really appreciate everyone's help!
0 coins
3d
Write a comment...
Isabel Vega
Just a quick update check - were you able to get through to anyone? Did any of the suggestions help? The interstate claims idea sounds most promising given your situation.
0 coins
Laila Prince
I tried the interstate claims number this morning and got a message saying they're experiencing high call volume and to try again later. So frustrating! I'm going to contact my assembly person next and if that doesn't work by Friday, I'll try the Claimyr service. Will update when I know more. Thanks again for checking in.
0 coins
3d
Write a comment...
Louisa Ramirez
Just wanted to follow up - any luck? The interstate claims issue definitely sounds like what's happening. When I used Claimyr, the agent told me interstate claims are taking forever right now because some states are slow to verify employment.
0 coins
Laila Prince
Good news! I finally got through using Claimyr this morning. You were right - there was an interstate wage verification hold on my account. The agent said Connecticut hadn't responded to their request for wage verification. She escalated it and said I should see movement within 3-5 business days. Such a relief to finally know what's going on! Will update when I get paid. Thanks everyone for your help!
0 coins
3d
Write a comment...