Got a monetary determination from NY unemployment but still waiting for payments - what's next?
Last month I was let go from my job after 2 years due to 'restructuring'. I filed for ny unemployment online immediately and completed all the required steps. About 10 days ago I received a monetary determination letter in the mail showing my weekly benefit amount would be $458. I've been claiming weekly benefits as required for 3 weeks now, but haven't received any payments at all. My account says 'pending' when I log in. Does receiving the monetary determination mean I'm basically approved or is there still something else holding up my benefits? I've tried calling countless times but can't get through to anyone. Really starting to stress about bills piling up and no income coming in.
40 comments
Demi Hall
Monetary determination just means they've calculated what you WOULD get based on your work history. It's not an approval. You're still in the pending phase where they're making sure you're eligible. Could be identity verification, employment verification, or just the usual backlog. Keep claiming each week though!
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Elliott luviBorBatman
Thanks for the info. Do you know how long this pending phase usually lasts? I'm going on week 4 now and getting really worried.
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Demi Hall
It varies wildly tbh. Some ppl get approved in 2-3 weeks, others wait 2+ months 😬 The system is completley overwhelmed
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Mateusius Townsend
Took me 7 weeks last year to get my first payment. system is broken af
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Kara Yoshida
After trying to call for WEEKS and getting nowhere, I finally used this service called Claimyr (claimyr.com). They basically call unemployment for you, wait on hold, then connect you when they get a real person. Got through in about 35 minutes and the agent fixed my pending issue right away. Best money I ever spent considering I was about to lose my apartment waiting for these payments. They have a video explaining how it works: https://youtu.be/Rdqa1gKtxuE
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Philip Cowan
sounds too good to be true. does it actually work? the ny unemployment phone system is literally impossible to navigate
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Kara Yoshida
100% worked for me. My claim was stuck for 5 weeks before I used it. Got through to an agent who fixed it while I was on the phone. Money hit my account 2 days later.
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Caesar Grant
wait is this some kind of scam? how does this even work?
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Kara Yoshida
Not a scam at all. They basically have a system that keeps dialing and navigating the phone tree until it gets a human, then calls your phone. Talking to a actual agent got my payments released immediately after weeks of nothing.
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Lena Schultz
ugh another "miracle solution" 🙄 what's the catch? these things never work
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Gemma Andrews
I was skeptical too but I used it last month when my benefits suddenly stopped. Got connected to an agent who fixed it on the spot. My backpay came through 3 days later.
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Pedro Sawyer
I got my monetary determination like 6 weeks before any actual payments showed up. The system is backed up like crazy. You need to keep certifying every week even if nothing's happening. When it finally went through, I got all the backpay at once.
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Mae Bennett
KEEP CALLING THEM! I was stuck in pending for over a month and it turned out there was a flag on my account that needed to be cleared manually by a rep. They don't tell you about these things! You have to talk to someone.
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Elliott luviBorBatman
I've called like 50+ times and can never get through. Just disconnects or says call volume too high. So frustrating!
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Beatrice Marshall
Try calling right when they open. Like be dialing at 7:59 am. Thats how I finally got thru after weeks of trying
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Melina Haruko
Here's what's probably happening: Your monetary determination means they've established your benefit rate based on your earnings. BUT there's probably an eligibility issue they're investigating. Common reasons for delay include: - They're verifying why you left your job (especially with 'restructuring' they might be confirming with your employer) - Identity verification issues - Wage verification with previous employer - Random audit (they do these) - System backlog (very common) What you need to do: 1. Keep certifying every week no matter what 2. Check your online account for any messages or action items 3. Check your mail/email constantly for correspondence 4. Try to get through to a human (nearly impossible through normal phone lines) Honestly, the fastest way to resolve it is getting a real person on the phone. I wasted 3 months trying before using claimyr.com to connect with an agent. The agent found the issue in 5 minutes and released all my payments. Whatever was holding up my claim wasn't something I could fix online.
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Elliott luviBorBatman
This is super helpful, thank you! I've checked and don't see any messages or action items in my account. Do they typically tell you if there's an issue they're investigating?
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Melina Haruko
Usually they SHOULD notify you of issues, but the system is so overloaded that communications often fail. I never got any notification about my issue until I finally talked to someone.
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Dallas Villalobos
Same here! They had a flag on my account for "employment verification" but never told me. I only found out after getting through to someone.
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Reina Salazar
having the same EXACT issue. got my monetary determination 3 weeks ago showing $504/week but nothing has been paid. status just says pending. this is my first time on unemployment and its a total nightmare.
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Elliott luviBorBatman
Have you been able to reach anyone on the phone? I'm completely lost on what to do next.
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Reina Salazar
nope, tried calling everyday for 2 weeks. either busy signal or it hangs up automatically saying "too many calls" 🤬
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Saanvi Krishnaswami
Monetary determination ≠approval. It just means they've calculated your potential benefit amount based on your earnings history. Your claim is still being processed. Could be weeks or months before payment, tbh. The system is trash.
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Demi Lagos
Call your state representative's office!!! I was stuck in pending hell for 5 weeks, called my assemblyman's office, and they have special contacts at unemployment. They escalated my case and I got paid within a week after that.
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Elliott luviBorBatman
I hadn't thought of that! Did you just call your local district office?
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Demi Lagos
yep just google your district and assemblyperson. call their office, explain your situation. they have special liaisons with the unemployment office to help constituents
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Mason Lopez
Check your spam folder in email too!!! I missed an identity verification request that got filtered to spam and it delayed my claim by 2 months. They're terrible about communication.
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Vera Visnjic
not a single person has mentioned this but DOL is dealing with a TON of fraud right now so they're super slow processing legitimate claims. the 'pending' status might just be part of their anti-fraud measures. keep certifying and eventually you'll get paid all at once with backpay.
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Jake Sinclair
This!!! My brother-in-law works for NY unemployment. They prioritize stopping fraud over processing claims quickly now. It sucks but its reality.
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Brielle Johnson
I hate to say this but its almost impossible to fix these issues without talking to someone. I spent 3 months trying to figure out why mine was pending. Finally got through to them (used claimyr.com after seeing it recommended here) and turns out there was a simple flag on my account they fixed in 30 seconds. Got all my backpay 2 days later.
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Honorah King
I've seen this claimyr thing mentioned before - is it actually legit? desperate enough to try anything at this point 😩
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Brielle Johnson
Worked for me! The system just calls and navigates the phone menus, then connects you when it gets a human. Saved me from literally weeks more of trying to get through.
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Oliver Brown
i used it last month, got through in about an hour. agent fixed my issue immediately. money showed up 3 days later after weeks of nothing happening
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Mary Bates
monetary determination just means u qualify for benefits based on past wages. it doesnt mean ur claim is approved. there could be all kinds of reason ur still pending - separation issue, identity verification, random audit. u gotta keep certifying each week tho so when it does go through, u get paid for all those weeks
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Clay blendedgen
I had the EXACT same situation back in February. Got my monetary determination showing $402/week but sat in pending for 7 weeks. Turned out they had flagged my account for 'employer verification' but never told me! Only found out when I finally got through to a rep who cleared it immediately. Such a broken system.
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Ayla Kumar
Nobody has mentioned this yet but try MESSAGING them through your online account! Sometimes that works better than calling. Go to your account, look for the messaging option, and send a detailed explanation of your issue. I got a response in 3 days when I tried this.
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Elliott luviBorBatman
I'll try this! Is it the 'secure message' option in the dashboard?
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Ayla Kumar
Yes thats the one! Be super specific about your situation and include all relevant details and dates
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Lorenzo McCormick
the real answer: ny unemployment is completely FUBAR and the only way to fix problems is by talking to a human. good luck with that though since their phone lines are designed to prevent you from reaching anyone 🤡 welcome to bureaucratic hell
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Carmella Popescu
truth 💯 the whole system is designed to make you give up
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