New York Unemployment

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NY unemployment showing $0 after ID.me verification - need help with back pay

My boyfriend has been without pay for 3 weeks because of ID.me verification issues with his NY unemployment account. We finally got the ID.me problem fixed and he submitted a new claim (his previous claim for the same job apparently expired after 6 months?). The NYSDOL rep told him he needs to write a letter and email it, but they weren't clear about HOW to email this letter - there's no direct email address? The website says his claim is approved but shows $0 benefit amount and no money has been deposited. Who should he actually talk to that knows what they're doing? Should he contact his employer? The NYSDOL rep also claimed they "don't do back pay" which sounds wrong because their website specifically mentions calling about missed certifications. This is the worst time of year to be without income. Any advice on fixing this mess would be really appreciated!

Savanna Franklin

Just wanted to update - calling early is definitely better but I still couldn't get through doing that for a whole week. The Claimyr service I mentioned was worth it for me personally because I have kids and couldn't spend all day redialing. But if you have the time and patience to keep trying at 8am, that's probably your best bet. Just be prepared that even when you get through, the first person you talk to might not be able to help with complicated issues like wage investigations.

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Butch Sledgehammer

UPDATE: You guys are all amazing! We followed the advice about uploading his wage documents with a letter specifically requesting "monetary redetermination" and "claim backdating" (used those exact terms). Called at 8:01am this morning and got through after only 4 attempts! The claims specialist confirmed there was a wage verification flag and that the ID.me completion hadn't fully processed in their system. She was able to fix both issues during the call, and said payments should start processing within 3-5 business days including the back weeks! THANK YOU ALL for your help - this community saved us so much stress and confusion!

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Freya Ross

That's fantastic news! So glad you got it resolved. Make sure he continues certifying weekly while waiting for the payments to process. Typically when they fix issues like this, the payments come through faster than the 3-5 days they quote - I'd expect to see something by Monday or Tuesday. Keep us updated!

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Alice Pierce

CONGRATS!!! You got lucky getting someone competent on only the 4th try!!! ๐Ÿ‘๐Ÿ‘๐Ÿ‘

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Mason Stone

For anyone else experiencing this issue, here's what might be happening: 1. System maintenance - NYSDOL typically runs updates on weekends and Wednesday nights which can delay processing 2. Duplicate certifications - as OP discovered, this can trigger automatic flags in the system 3. Browser/cache issues - try clearing your cache or using a different browser/device 4. Question response flags - certain answers automatically trigger reviews If your certification doesn't appear after 3 business days, calling is your best option. Document the date/time of your certification attempts and take screenshots if possible. This will help when speaking with representatives.

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Kiara Fisherman

Thanks for posting this! I was about to certify a second time because mine isn't showing up either but now I'll just wait and try calling instead.

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Kylo Ren

Glad you got it resolved! For future reference, the best practice is to wait at least 3 business days before attempting to certify again or contact them. Their system runs batch processing that sometimes takes a few days to complete, especially around system maintenance periods.

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Paige Cantoni

Definitely learned my lesson! The agent told me the same thing about waiting 3 business days. Will remember that for next time, though hopefully there won't BE a next time with this particular issue!

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Carter Holmes

Thanks everyone for the helpful advice! I've decided to be patient and NOT amend my return. I created an account to check my tax transcript as suggested and will keep an eye on it for those codes. It's been about 9 weeks since I filed, so I'll give it another month before I consider calling the IRS. Really appreciate all the insights!

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Sophia Long

That's the right approach. Most people are getting their adjustments, it's just taking longer than the IRS initially suggested. Keep us posted when you receive yours!

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Yuki Yamamoto

they always say 2-3 days but mine always takes exactly 4 days every single time lol

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Zoe Dimitriou

lucky you! mine was completely random. sometimes 2 days, sometimes a week with no explanation. NY unemployment is a total mess these days.

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Jamal Anderson

I just remembered something that might help you! If you're really concerned about the timing, you can sign up for text alerts about your claim status. Go to your NY.gov account settings and there should be an option for notifications. That way you'll get a text when your payment is processed and don't have to keep checking the website.

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GalacticGladiator

That's an amazing tip! I just turned on text alerts. Now I won't have to obsessively check the website every few hours. Thank you!

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Amara Nnamani

Thank you for this! I hadn't even thought about tax implications. Will definitely file that form ASAP.

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Dylan Cooper

It's good to hear you got through! For anyone else facing identity theft issues with NY unemployment:\n\n1. Try the fraud hotline (1-888-598-2077) during non-peak hours (Tuesday-Thursday afternoons tend to be better)\n2. Use Claimyr if you continue having trouble getting through\n3. Contact your state assembly member's office as a backup\n4. Complete all the required forms (ID-520, DTF-275)\n5. Place credit freezes at all three bureaus\n6. File an FTC report at IdentityTheft.gov\n\nIdentity theft cases require persistence but can be resolved with the right approach.

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Luca Russo

To summarize the correct procedure for your situation: 1. Continue certifying weekly 2. Report accurately the number of days you worked (any amount of work counts as a full day) 3. Report your gross earnings before expenses 4. If your earnings exceed $504 in a week OR you work 4+ days, you'll receive zero benefits that week 5. Your claim remains open for 52 weeks from when you first filed 6. When your gig ends, simply resume normal certification 7. If your benefit year has expired, then you would need to file a new claim Additionally, consider tax implications - unemployment benefits and 1099 income are both taxable. You may want to have taxes withheld from your UI benefits and make quarterly estimated tax payments on your 1099 income.

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Anastasia Kozlov

Thank you so much for this clear breakdown! This is exactly what I needed. One last question - do I need to call them when my gig ends, or just start certifying normally again?

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Sean Flanagan

You don't need to call when your gig ends - just resume certifying normally. However, if you go several weeks without certifying (4+ consecutive weeks), the system may ask you additional questions when you restart. Answer honestly about why you weren't certifying (you were working) and you should be fine. Just be prepared for potential delays if the system flags your claim for review after the gap.

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Anastasia Kozlov

Perfect! This has been so helpful. I'm going to consolidate my work hours into fewer days and keep certifying weekly. Thanks everyone for all the guidance!

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Carmen Lopez

Here's a comprehensive checklist for NY unemployment recertification in 2025: 1. Form UI-RQ25 (Recertification Questionnaire) 2. Form UI-WH25 (if you worked during your benefit year) 3. Copy of the recertification notice (keep your original) 4. Photo ID (driver's license, state ID, or passport) 5. Last 3 paystubs (if applicable) 6. W-2s or 1099s from 2024 7. Form UI-CV25 (if you had address or banking changes) 8. Proof of job search activities (at least 3 per week) Make sure to write your claimant ID on every page, send via certified mail, and keep copies of everything. Processing is currently taking 3-4 weeks minimum.

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Luca Romano

This is GOLD. Thank you so much for the detailed checklist. Quick question - for the job search activities, do I need to use their specific form or can I just write them out on paper with dates and contact info?

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Carmen Lopez

You should use Form UI-JS25 (Job Search Record) which you can download from your online account. If you can't access that, a detailed list on paper is acceptable as long as it includes: date of contact, company name, position applied for, method of contact (email, phone, in person), contact person's name and info, and result of the contact. But the official form is always preferred.

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Luca Romano

Just wanted to update everyone - I used the Claimyr service that someone recommended above and actually got through to an agent! Took about 45 minutes instead of days of redialing. The agent confirmed everything about the documents needed and even sent me an email with links to download all the forms. Also, they said I could bring everything to the local office in person instead of mailing it if I'm worried about delays. Thanks everyone for your help!

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Mateo Hernandez

That's awesome! Did they say if bringing it in person speeds up the processing time??

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Luca Romano

They said it can be 1-2 weeks faster because they scan it right away instead of waiting for the mail sorting. But you need an appointment for in-person submission - can't just walk in.

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Giovanni Rossi

UPDATE: You were all right! I waited until Monday (the day after my BYE date) and was able to file a new claim. The system actually worked pretty smoothly once I waited for the right day. They said it might take 2-3 weeks to process the new claim, but I can keep certifying weekly while I wait. Thank you all for your help!

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Dylan Mitchell

Great to hear! Make sure you continue to certify every week while waiting for the new claim to process. And just a reminder that your new weekly benefit amount might be different based on your earnings over the last 18 months. Since you've been working part-time, your new calculation will include those wages.

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Fatima Al-Maktoum

Awesome! Glad it worked out! And yes definitely keep certifying every week so you'll get all your back payments once approved.

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Miguel Castro

For anyone else reading this thread with a similar issue, here's a quick guide to the BYE date process: 1. Wait until the day AFTER your BYE date to file a new claim 2. Continue certifying weekly during the transition period 3. Have your employment information ready for all jobs since your last claim 4. Be prepared for a 2-3 week processing period for the new claim 5. If you've earned at least 10x your weekly benefit amount during your benefit year, you should qualify (assuming you meet other eligibility requirements) 6. Your new weekly benefit amount will be calculated based on your base period wages 7. Part-time workers can still qualify for partial benefits Hope this helps others navigating this confusing transition!

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Giovanni Rossi

This is incredibly helpful! Thanks for putting together this guide!

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StarStrider

Update: I just tried to certify again for this week and it's working much better today! Only took about 10 minutes to get through the whole process. Maybe they fixed whatever was causing the slowdown.

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Mateo Hernandez

That's great news! I finally got through yesterday after trying your method. Took me about 30 mins but at least it worked! So relieved!

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Ethan Taylor

I had this same problem last week but mine was because I accidentally had a VPN running in the background. As soon as I turned that off it worked fine. Maybe check if you have any VPNs or security software running?

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Nia Jackson

omg this might be my issue!! I always have my vpn on, never thought about that causing problems

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Zoe Stavros

Just a follow-up on this thread - for those dealing with backdating requests, here's what to expect in the process: 1. After submitting the backdating request, you'll likely need to wait 2-3 weeks for initial processing 2. If approved, you'll receive a notice to complete backdated certifications for all weeks you're claiming 3. After completing backdated certifications, payment typically takes another 1-2 weeks 4. If there are any issues with your backdated certifications, you may need to speak with a claims examiner The total process typically takes 3-5 weeks if everything goes smoothly. Document everything and be prepared to follow up regularly.

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QuantumQuester

Thank you so much for this timeline! At least now I know what to expect. I'm going to get all my documentation together and then follow up with a call next week. This has been incredibly helpful.

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Andre Moreau

Has anyone had their backdating request denied? I'm worried they're going to reject mine and then I'll be completely out of options. My savings are almost gone and I don't know what I'll do if this doesn't work out. The anxiety is killing me!!!

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Jamal Harris

Mine was initially "stuck in processing" for weeks until I was able to speak with someone directly. The online system doesn't handle these special cases well. That's why I mentioned the Claimyr service earlier - sometimes you need to actually talk to a human to get these complex issues resolved.

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