Wait til you get an overpayment notice next! That's what happened to me after my benefit amount changed. First they underpaid me, then they said I owed them $2,450 for no reason!!! The whole system is designed to confuse people so they just give up.

Based on your update that you received a monetary redetermination notice, that definitely explains what's happening. During redetermination weeks, the system sometimes processes partial payments, but your next payment should be the full new weekly benefit amount. The good news is that your weekly benefit amount has increased by $65, which is substantial! This is actually a positive change to your claim. If for some reason your next payment isn't the full amount, then it would be time to contact NYSDOL for clarification.

One more important thing for your friend to know: when the company closes, he should request a letter stating the reason for separation is "lack of work due to business closure." Having this documentation will make the claims process much smoother. Also, make sure he keeps his final pay stub, which shows the employer's name, address, and NY employer registration number. These details will be needed on the unemployment application. When filing, he should be very clear that he did not quit and was not fired - the job ended specifically because the business closed.

Thanks everyone for all the helpful information! I've passed all this along to my friend. He's worked at other jobs before this temporary position, so it sounds like he should have enough wages in his base period. He's going to ask for documentation about the closure from his manager. Really appreciate all the responses!

Update: I finally got through to someone at KeyBank after trying for 2 days. They said my account was closed because of

good luck! hope it comes faster than mine did

All of this is BY DESIGN! They deliberately make it confusing and slow so people give up and don't get the money they're owed. I bet thousands of people think that little extra on their regular refund WAS the unemployment adjustment and will never follow up. Meanwhile the state keeps MILLIONS that should be going back to workers who were laid off. CRIMINAL!

Update: My letter finally arrived yesterday! Says I'll be getting $362 back for the unemployment tax adjustment, and it should arrive within 2-3 weeks. I filed my taxes in mid-March, so it took almost exactly 12 weeks for them to process the adjustment. Hope this helps anyone still waiting - hang in there!

my friend works for nysdol and she told me its actually cuz they found a bunch of fraud in the system and are doing extra verification on all accounts this week. some ppl might not get the supplement anymore if their account gets flagged

Update: My supplemental payment just hit my account this morning! Looks like they're catching up on the delayed payments faster than expected. Has anyone else received theirs yet?

UPDATE: I checked with my friend who works at NYSDOL (not in claims processing though). She said there's currently a verification backlog from their latest system update in March 2025. Some accounts are randomly selected for verification, and payments pause until that's complete. The problem is there's no notification - it just shows as no release date. Your friend should definitely call, and keep certifying weekly.

Based on everything you've shared, this sounds like the March system update issue. Your friend should: 1. Continue certifying weekly without fail 2. Try calling first thing Monday morning (7:30am is best) 3. Check his online account settings to ensure contact information is current 4. Look for a mail notice (sometimes they send physical mail but not online messages) 5. Verify his direct deposit or debit card information hasn't expired If he still can't get through by phone after 3 days of trying, the Claimyr service mentioned above might be worth considering as waiting too long can further complicate the resolution.

just went thru this last week! gotta file a new claim. the system is stupid, it should just roll you over automatically but it doesnt. and yeah good luck getting thru on the phone lol

Thank you all for the helpful responses! I finally got through to someone at DOL this morning (called right when they opened and got lucky I guess). They confirmed what most of you said - my benefit year ended so I need to file a new claim, and the money showing in my Maximum Amount Payable from the old claim isn't accessible anymore. They did say I won't have to pay back the payments I received after my BYE date, which is a relief. Apparently it was an automatic extension that was processing, but I still need to file a new claim for ongoing benefits. I'm filing the new claim today and they said to keep certifying weekly without interruption. The agent estimated it would take 2-3 weeks for the new claim to process. Thanks again for all your help!

Based on what you've shared about working part-time for 3 months, you likely have enough earnings to qualify for a new claim. Make sure to have all your employment information ready when you file the new claim. The process should be straightforward since you've been through it before. One important note: Your new weekly benefit amount might be different from your previous one, as it will be calculated based on your most recent employment history. Don't be surprised if the amount changes.

update us what happens!

Is anyone else getting those random payment delays even when they certify on Sunday? Last week I certified Sunday morning and still didn't get paid until Thursday! System is so frustrating sometimes.

Update: I certified yesterday (Monday) and my payment just hit my account this morning (Wednesday). Only one day later than usual. Thanks everyone for the reassurance and helpful info!

I had good luck with the Claimyr thing too when I was in your situation. I'd exhausted literally every other option and was about to miss a payment on my car. The frustrating part is I only needed to talk to someone for like 3 minutes to fix my issue once I got through.

Please let us know what ends up working for you! It will help others in similar situations. And don't worry too much about the 7-day deadline - while it's important to try to meet it, I've seen cases where people resolved issues after the deadline without losing benefits. The system has some flexibility built in for these communication challenges.