My cousin works for the state (not unemployment but another dept) and she says their computer systems are having major issues since they tried to update some security features last weekend. Might be related to why your claim isn't showing up correctly.

UPDATE: I finally got through to someone on the phone! The agent confirmed that my certification DID go through on their end, even though the website wasn't showing it correctly. She said they're aware of the display issue affecting some accounts and are working to fix it. My payment should process normally despite the website glitch. Such a relief! Thanks everyone for your help and suggestions.

UPDATE: The second half of my refund just hit my account this morning! Exactly 6 business days after the first payment. Thanks everyone for your help and reassurance. For anyone dealing with this same issue, just be patient and keep an eye on your account.

This reminds me of when they messed up my entire claim last year. Said I was getting $482/week but only paid $241 for like 6 weeks. Turned out they had me classified wrong in the system. Called like 50 times before getting someone who fixed it AND got me backpay. Government efficiency at its finest lol

I HATE ID.me so much!!! It's just another hoop the government makes us jump through to get benefits we're entitled to! Why can't they just use the information they ALREADY HAVE about us?? They have our tax returns, social security info, everything! But nooooo, we have to go through this whole stupid verification process that half the time doesn't even work right!

Update: I finally got through the ID.me verification using just my phone! Didn't need to buy anything. The facial recognition part was a bit glitchy but after a couple tries it worked. Thanks everyone for your help!

Anyone else notice how they NEVER explain this clearly anywhere on the website? I had to learn about the 7:30 cutoff from Reddit, not from any official NYSDOL communication. They've literally designed the system to trip people up!

Thanks everyone for the responses. Sounds like I should expect the payment on Wednesday then. I've learned my lesson about certifying earlier! I appreciate all the help and information.

I think you'll be fine! The system updates overnight from what I understand.

UPDATE: Just wanted to let everyone know that my payment DID go to my new bank account today (Tuesday) without any issues! Changed on Thursday, certified Sunday, paid Tuesday in the new account. So it seems like if you update a few days before certifying, it should process in time. Thanks everyone for your help and advice!

I just went thru this last weekend!!! The phone system is totally different - the voice sounds like a younger guy and some of the questions are in a different order. But my payment posted today (Tuesday) just like normal. One thing I did notice was the process took about 2 minutes longer than it used to.

Has anyone else noticed that the website has been extra glitchy lately too? I wonder if they're doing a bunch of updates to everything at once. My friend who certifies online said the website looks different too now.

maybe try their twitter? i got a response there once

UPDATE: I finally got through to someone! I used Claimyr like some of you suggested, and it worked. Got a call back in about 40 minutes, and the agent was able to fix my issue. Apparently there was a "verification flag" on my account because my employer reported my last day of work as March 15th, but I put March 18th (which was actually correct). The agent was able to verify and push through my payments - they should arrive in 2-3 business days. Thanks everyone for your help and suggestions! If anyone else is struggling to get through, either try calling on Thursday afternoons or use the Claimyr service.

just FYI everyone i noticed if u put dollar signs $ in your post it almost always gets hidden. also words like "appeal" "denied" "fraud" get posts hidden too

For those concerned about missing updates, here's a comprehensive system I've developed to stay informed without relying on Facebook: 1. Check your NY.gov account Message Center every morning (this is where official notices appear) 2. Set up direct deposit alerts with your bank so you know when payments arrive 3. Add the NYSDOL phone number to your contacts with a distinctive ringtone 4. Create a calendar reminder for your weekly certification day/time 5. Sign up for the NYSDOL text alerts by texting "NYSDOL" to 468311 This combination ensures you won't miss critical updates regardless of what happens with Facebook groups.

Yes! I finally got through to someone on the phone yesterday! They confirmed my claim is under review because of the voluntary quit, but said now that I've submitted the questionnaire and uploaded my medical documentation, it should be processed within 10 business days. The agent also put a note on my account to expedite the review. So relieved to finally have some clarity! Thank you everyone for your help.

That's great news! Be sure to continue certifying weekly while you wait for the determination. If approved, you'll receive backpay for all properly certified weeks. If you have any issues with the backpay not showing up after approval, that's a separate issue you may need to address.

Here's the official update from NYSDOL about this issue: 1. The payment processing system experienced a technical failure during the batch processing of payments for week ending 8/8/2025 2. Approximately 86,000 claimants were affected 3. All affected payments are being reprocessed automatically 4. The reprocessing began on 8/15 and will continue through 8/19 5. Claimants do NOT need to recertify or take any action 6. The system is now fixed and all current/future payments should process normally If you don't see your payment by 8/20, then you should contact them directly. Their system shows which accounts were affected by the glitch, so they can verify and expedite if needed.

just got my missing payment this morning!! check ur accounts everyone