This reminds me of when I lost my job at the warehouse last year and had to deal with all this unemployment stuff. Got so confused with all the certifying and waiting periods and whatnot. Ended up having to borrow money from my sister while waiting for payments to start. The whole system is so complicated.

UPDATE: I finally got through to an agent! Used that Claimyr service someone mentioned and it actually worked. The agent was able to fix my break in claim issue and said my payment should process normally for Wednesday. She also backdated my missed certification since I had documentation of a doctor's visit last week. So relieved! Thanks everyone for your help!

I had this problem back in January. After trying to call for two weeks straight, I finally tried calling at exactly 7:30am when they open instead of during normal hours. Got through in only 20 minutes! The agent told me my verification was actually complete but there was a system glitch preventing it from updating my status. She fixed it while I was on the phone and my payment was released the next day. Also, make sure you're still doing your weekly certifications even while your claim is pending - they'll backpay you once approved, but only if you've been certifying each week!

Just wanted to follow up - were you able to get this resolved? I'm curious if calling early worked or if you tried another method.

THE WHOLE SYSTEM IS A MESS!!! I switched back to direct deposit in February after using the KeyBank card and guess what? They STILL sent my money to the KeyBank card for TWO WEEKS after I updated my info!!!! Then I spent FOUR HOURS on hold trying to talk to someone. This system is DESIGNED to frustrate people!!!!

Update: My payment from Tuesday did go to KeyBank! But now I'm anxiously waiting for the card. Called the KeyBank number and they confirmed it was mailed yesterday, so hopefully I'll have it by next week. Thanks everyone for your help!

Update: I just got ANOTHER scam today - this one was an email claiming I needed to "verify my identity through ID.me again" to continue receiving benefits. They even copied the official ID.me logo and formatting! I reported it to both the DOL and ID.me. These scammers are working overtime...

does anyone know if the texts about the extra $300 benefit extension are legit? i got one yesterday saying i qualified but needed to update my payment info

Have you tried contacting your state representative? My cousin was in a similar situation and after 3 months of getting nowhere, she contacted her state assembly member's office. They have special liaisons who can escalate cases with NYSDOL. She had her issue resolved within 2 weeks after the representative's office got involved.

update us when u get ur money! been waitng 2 months myself

I should add - one more important thing. Make sure you keep certifying correctly while you're waiting to fix this issue. Don't stop certifying, just make sure you're reporting accurately from now on. That shows good faith and creates a clear dividing line between your mistaken certifications and your corrected ones.

Has anyone actually FIXED this kind of problem before?? I'm in a similar situation (reported wrong hours) and still waiting for them to fix it after THREE MONTHS!!! The lack of communication is APPALLING!!! And they wonder why people get frustrated with the system!!

Wait I'm confused... if you file a new claim does that automatically end your old one?? I thought they were separate things? I'm about to file a new claim too but I don't want to mess anything up

UPDATE: I finally got through! Called at 8am exactly like suggested and waited about 45 minutes. The rep was actually really nice and said this happens all the time. She manually processed my certification for the last week and said I should see the payment in 3-5 business days. Such a relief! Thanks everyone for your help!

Please create a separate thread for this issue so we can help you properly. This thread is specifically about returning to work and when to file a new claim.

Sorry about that, will do!

sorry but this happens ALL THE TIME and its why the system is garbage. my cousin works for the state (not unemployment but different dept) and says they DESIGNED it to be confusing so people make mistakes and get discouraged from collecting benefits!!! its not an accident!!!

UPDATE: I finally got through to someone at NYSDOL! For anyone who has this problem in the future, it took me 15 call attempts spread across two days. The agent was actually super nice and fixed it right away. They put a note on my account that it was an accidental certification error. She said my payment might be delayed by 1-2 days but should process normally. Such a relief!

You have up to 7 days after your regular certification day to submit without needing the backdated claim form. After that, you have 30 days to submit the TC-1.5 form with documentation. Beyond 30 days gets more complicated and requires special approval.

I called NYSDOL this morning and they confirmed they're experiencing "intermittent system performance issues" affecting some accounts but not others. The representative said they're working on it but didn't have an ETA for a fix. She recommended trying during non-peak hours (before 8am or after 7:30pm) and said if you're still having issues by this weekend, you should call the claims center directly for help with manual certification.