Filed new NY unemployment claim but can't certify for final week of old claim - help!

ya this happened to me 2. once u file new claim u cant certify for old one. system sux.

You haven't lost your money permanently. You need to call NYSDOL to have them manually process your final week certification. This is actually a common issue. The online system won't allow you to certify for your old claim once a new one is established, but the agents can override this and process the payment for you.

I HATE when this happens! The whole system is designed to make us lose money! They NEVER tell you not to file a new claim until after you've certified for all weeks on your old claim. So many people make this mistake and then they make it IMPOSSIBLE to fix without spending hours on the phone. It's like they WANT us to give up!!!

To fix this issue, you need to contact NYSDOL directly. Call their main customer service line at 888-209-8124 between 8am-6pm Monday-Friday. When you reach an agent, explain that you filed a new claim before certifying for your final eligible week under your previous claim period. Request them to process a manual certification for that missed week. Important: Be prepared with: 1. Your NY.gov ID and PIN 2. The specific week dates you need to certify for 3. Work search records for that week Alternatively, you can use the secure message center in your online account to explain the situation, but phone is usually faster for this particular issue.

btw what happens if u miss more than 1 week? cuz i missed like 3 weeks certifying then filed new claim 🤔

I had this same issue in January and finally got it resolved. Here's what worked: call exactly at 8:00am, press 1, then 1 again, then 1 again when prompted. Then wait for a real person. Be ready to wait at least an hour. When you finally reach someone, explain CLEARLY that you filed a new claim before certifying for your final week on the old claim. They'll verify your identity, check your record, and should be able to process that payment manually. The money showed up in my account about 3 business days later. Don't give up!

Wait I'm confused... if you file a new claim does that automatically end your old one?? I thought they were separate things? I'm about to file a new claim too but I don't want to mess anything up

UPDATE: I finally got through! Called at 8am exactly like suggested and waited about 45 minutes. The rep was actually really nice and said this happens all the time. She manually processed my certification for the last week and said I should see the payment in 3-5 business days. Such a relief! Thanks everyone for your help!