Filed new NY unemployment claim but can't certify for final week of old claim - help!
I just filed a new claim yesterday but accidentally did it too soon, and now I can't certify for my last week of benefits from my previous claim period! 🤦🏾♀️ The system won't let me go back and complete the final certification for that last payment. Has anyone dealt with this before? Is there anything I can do to still get that last payment from my old claim????? Really need that money and feeling stupid for filing the new claim before certifying.
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Amina Sy
ya this happened to me 2. once u file new claim u cant certify for old one. system sux.
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Paolo Rizzo
•Seriously?? So I lose an entire week of benefits just because I filed one day early? That can't be right...
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Oliver Fischer
You haven't lost your money permanently. You need to call NYSDOL to have them manually process your final week certification. This is actually a common issue. The online system won't allow you to certify for your old claim once a new one is established, but the agents can override this and process the payment for you.
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Paolo Rizzo
•Thank you! That's a relief. Do you know if they'll be able to see that I was eligible for that week without me having to prove anything?
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Oliver Fischer
•Yes, they'll be able to see your claim history and verify your eligibility for that final week. Just explain exactly what happened - that you filed a new claim before certifying for the final week of your previous claim period. Make sure to have your NY.gov ID and PIN ready when you call.
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Natasha Ivanova
I HATE when this happens! The whole system is designed to make us lose money! They NEVER tell you not to file a new claim until after you've certified for all weeks on your old claim. So many people make this mistake and then they make it IMPOSSIBLE to fix without spending hours on the phone. It's like they WANT us to give up!!!
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Paolo Rizzo
•I know right?? There should at least be a warning message or something before letting you file a new claim!
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NebulaNomad
To fix this issue, you need to contact NYSDOL directly. Call their main customer service line at 888-209-8124 between 8am-6pm Monday-Friday. When you reach an agent, explain that you filed a new claim before certifying for your final eligible week under your previous claim period. Request them to process a manual certification for that missed week. Important: Be prepared with: 1. Your NY.gov ID and PIN 2. The specific week dates you need to certify for 3. Work search records for that week Alternatively, you can use the secure message center in your online account to explain the situation, but phone is usually faster for this particular issue.
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Paolo Rizzo
•Thank you so much for this detailed information! I'll try calling them tomorrow morning right when they open. Should I keep trying the whole day if I can't get through? This is really stressful.
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Amina Sy
btw what happens if u miss more than 1 week? cuz i missed like 3 weeks certifying then filed new claim 🤔
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Oliver Fischer
•For multiple missed weeks, you'll need to file what's called a "Request for Back Credit" for each week. The agent can help with this when you call. You'll need to provide good cause for why you didn't certify on time (like not understanding the system, tech issues, etc). They can backdate certifications up to one year, but you need to speak with a representative directly.
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Javier Garcia
I had this same issue in January and finally got it resolved. Here's what worked: call exactly at 8:00am, press 1, then 1 again, then 1 again when prompted. Then wait for a real person. Be ready to wait at least an hour. When you finally reach someone, explain CLEARLY that you filed a new claim before certifying for your final week on the old claim. They'll verify your identity, check your record, and should be able to process that payment manually. The money showed up in my account about 3 business days later. Don't give up!
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Paolo Rizzo
•That's so helpful, thank you! I'll definitely try this approach tomorrow morning at 8am sharp.
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Emma Taylor
Wait I'm confused... if you file a new claim does that automatically end your old one?? I thought they were separate things? I'm about to file a new claim too but I don't want to mess anything up
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NebulaNomad
•Yes, filing a new claim will effectively close your previous claim in the system, preventing you from certifying for any remaining weeks online. Always make sure to certify for all eligible weeks under your current claim before filing a new one. If your benefit year is ending and you need to file a new claim, wait until after you've certified for your final week of the current benefit year.
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Paolo Rizzo
UPDATE: I finally got through! Called at 8am exactly like suggested and waited about 45 minutes. The rep was actually really nice and said this happens all the time. She manually processed my certification for the last week and said I should see the payment in 3-5 business days. Such a relief! Thanks everyone for your help!
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Natasha Ivanova
•So glad you got it sorted! What number did you call? I'm having a different issue but can't get through anywhere
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Oliver Fischer
•Great to hear! For anyone else reading this thread with a similar issue: always make sure to certify for all eligible weeks of your current claim before filing a new one. If your benefit year is ending, certify for that final week first, then file your new claim.
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QuantumQuest
•@Natasha Ivanova I used the main number 888-209-8124 that someone mentioned earlier in the thread. The key is calling right at 8am and being ready to wait. Press 1, then 1, then 1 again when it asks. Hope this helps with your issue!
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