Accidentally reported I earned over $504 on my unemployment certification for 11/27-12/3 - how do I fix this mistake and get my benefits?
I messed up on my weekly certification for the week of 11/28/2023-12/4/2023 and accidentally said I worked and earned more than $604 when I actually didn't make anything close to that. After submitting my claim, I got this message that says "Claim Complete - Your claim for the week of 11/28/2023-12/4/2023 has been entered for processing. Important Information - Because you worked and earned more than $604 you will not receive benefits for this..." I'm really worried because I need this money and I made a simple mistake on the form. I didn't actually work or earn any money during that week, but now the system thinks I did and is denying my benefits. Has anyone else done this before? Is there a way to correct a certification after it's been submitted? Can I call someone at unemployment to fix this certification mistake or do I need to file an appeal? I'm stressed because I was counting on this payment.
29 comments


Mateo Lopez
You need to call them asap to fix this. They can correct certification mistakes but you gotta speak to someone. Don't wait or you might miss your window to fix it
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CyberNinja
•Been trying to get through for 2 days already... keeps hanging up on me 😤
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Aisha Abdullah
•same thing happened to me last month took me like a week to get someone on the phone smh
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Ethan Davis
I found a way to actually get through! Used this service called claimyr.com that calls and waits on hold, then connects you when someone picks up. Costs $20 but totally worth it vs calling for days. Here's a video about it: https://youtu.be/Rdqa1gKtxuE
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Yuki Tanaka
•sounds sketchy af... does it actually work? 🤔
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Ethan Davis
•100% legit used it twice already. Better than wasting hours calling
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Carmen Ortiz
•bruh $20 to make a phone call??? unemployment system is such a joke fr
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Ethan Davis
•hey when ur benefits are on the line $20 aint nothing compared to missing a whole week 💯
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MidnightRider
DETAILED GUIDE FOR FIXING CERTIFICATION ERRORS: First, you need to speak with a claims specialist ASAP. Here's what you should know: - You have limited time to correct certification errors - Document everything: dates, times, who you spoke with - Have your claim info ready - Ask for a supervisor if regular agent can't help - Request confirmation number for your case Fastest way to reach them is using claimyr.com - they'll handle the hold time for you. Once you get through, explain it was an honest mistake. They can usually fix it right away if you catch it early.
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CyberNinja
•thank you so much for this detailed info! 🙏
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Andre Laurent
make sure u write down the date and time u try to call them. keep records of everything incase they try to say u didnt attempt to fix it
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Zoe Papadopoulos
dont stress too much, they can fix it. happened to me before and they corrected it pretty quick once i got through
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Jamal Washington
•how long did it take to get the money after they fixed it?
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Zoe Papadopoulos
•got it in like 2-3 business days after they fixed it
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Mei Wong
classic NY unemployment... make one tiny mistake and ur whole week is messed up. systems designed to fail i swear
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Liam Fitzgerald
•fr fr theyre living in the stone age with this system 🤮
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NebulaKnight
I had the exact same thing happen to me a few months ago! Accidentally put in the wrong earnings amount and freaked out when I saw that message. The good news is they can definitely fix it, but you need to act fast. Here's what worked for me: 1. Call the claims line first thing in the morning (like 8:01 AM sharp) 2. Have your Social Security number and claim confirmation ready 3. Explain it was an input error and ask to speak with someone who can correct certifications 4. Be polite but persistent - sometimes the first person can't help but a supervisor can It took me about 3 days of calling to get through, but once I did they fixed it immediately and I got my payment within a week. Don't panic, this happens more than you'd think and they have a process for fixing these mistakes. Just don't wait too long to call!
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Sean Matthews
•this is super helpful! did you have to provide any documentation to prove you didn't actually earn that money or did they just take your word for it when you called?
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Caden Turner
•Hey @NebulaKnight thanks for sharing your experience! Quick question - when you called at 8:01 AM, did you use the regular unemployment number or is there a specific line for certification corrections? I've been calling the main number but wondering if there's a more direct route to get this fixed faster.
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Gael Robinson
•@NebulaKnight this gives me hope! I'm in the same boat and have been stressing all weekend. One more question - did they make you wait for the next certification cycle or were they able to process the corrected payment right away? Trying to figure out if I'll have to wait weeks for this to get sorted out or if it's a quicker fix once I finally get someone on the phone.
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AstroAdventurer
Been through this exact situation before! The key is getting through to them quickly because there's usually a time limit on fixing certification errors. I recommend calling right when they open and having all your info ready - claim number, SSN, the specific week you need corrected, and the correct earnings amount (which sounds like $0 in your case). When you get through, be clear that it was an input error and you need the certification corrected. Most agents can handle this type of fix on the spot. If they can't, ask for a supervisor or someone in the "overpayment/certification correction" department. Also keep calling even if you get through once - sometimes you need to follow up to make sure it actually gets processed. Document every call with date, time, and who you spoke with. The whole thing should be resolved within a week once they make the correction. Don't stress too much - this is a common mistake and they deal with it all the time. You'll get your money!
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Sofia Martinez
•This is really reassuring to hear! I've been so anxious about this mistake. Quick question - when you mention the "overpayment/certification correction" department, is that something I should specifically ask for when I call? Or do most regular agents know how to transfer me there? I want to make sure I'm asking for the right thing when I finally get through. Also really appreciate the tip about documenting everything - didn't think about that but makes total sense given how these systems work!
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Leslie Parker
I went through this nightmare last year and here's what saved me time: call exactly at 8:00 AM and when the automated system starts, immediately press 1-2-1-3 to skip the long intro and get in the queue faster. Also, if you get the "all circuits are busy" message, hang up and redial immediately - don't wait. Sometimes it takes 20-30 redials but eventually you'll get through to the hold music. Once connected, tell them EXACTLY this: "I need to correct a certification error for week ending [your date]. I accidentally entered earnings over $504 when I actually earned $0." Don't explain the whole story at first - they hear this all day and just want the facts. Pro tip: if they say they can't help, ask specifically for the "Monetary Determinations Unit" - that's who handles these corrections. Regular claims agents sometimes don't know they can fix it but the specialists definitely can. You got this! It's stressful but totally fixable. Just be persistent with calling and don't give up after the first few tries.
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Zara Ahmed
•@Leslie Parker thank you SO much for those specific button prompts! I had no idea there was a way to skip the intro - that s'going to save me so much time. The Monetary "Determinations Unit tip" is gold too, I ll'definitely ask for them specifically if the first agent can t'help. Really appreciate you taking the time to share all these details, gives me a clear action plan for tomorrow morning!
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Amara Oluwaseyi
Just wanted to add another tip that helped me when I had this same issue - if you're getting the busy signal repeatedly, try calling from a different phone number. Sometimes their system blocks numbers that call too frequently, but switching between your cell and landline (or asking a friend/family member to call for you) can help get through faster. Also, when you do get connected, make sure to ask for a confirmation number or case number for your correction request. That way if there are any delays or issues, you have something to reference when you call back. Some agents forget to give this but it's super important for tracking your case. The whole process sucks but once you get the right person on the line, they can usually fix it in under 5 minutes. Just stay calm and persistent - you'll get your benefits sorted out!
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Malik Johnson
•@Amara Oluwaseyi that s'a really smart tip about using different phone numbers! I never would have thought the system might block numbers that call too frequently. Definitely going to try that if I keep getting busy signals. And you re'absolutely right about getting a confirmation number - I ve'learned the hard way with other government agencies that if you don t'have a reference number, it s'like the conversation never happened. Thanks for sharing these practical tips, they re'super helpful for someone who s'never had to deal with this before!
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QuantumQuasar
Hey, I actually work as a benefits counselor and see this mistake happen ALL THE TIME - you're definitely not alone! The good news is that certification errors like this are usually pretty straightforward to fix if you act quickly. Here's my advice based on what I've seen work best: 1. Call ASAP - there's typically a limited window to correct these errors 2. When you get through, be very specific: "I need to correct a certification error for the week of 11/28/2023. I accidentally reported earnings over $504 when I actually earned $0." 3. Ask for the correction to be processed immediately and request a confirmation number 4. If the first agent says they can't help, politely ask to speak with a supervisor or the "certification corrections" department The system is definitely frustrating, but these kinds of input errors are considered "good cause" for corrections. Most agents deal with this weekly and know exactly how to fix it. Once corrected, your payment should process within 3-5 business days. Don't stress too much - I've helped dozens of people through this exact situation and it almost always gets resolved quickly once you reach the right person. Just be persistent with calling and don't take "no" for an answer from the first agent if they seem unsure!
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Sean Murphy
•@QuantumQuasar this is incredibly helpful coming from someone who actually works in benefits! Really appreciate you taking the time to share professional insight. Quick question - when you mention there's a "limited window" to correct these errors, do you know roughly how long that window typically is? I'm worried I might have already missed my chance since this happened for the week of 11/28 and it's now February. Also, should I be prepared with any specific documentation when I call, or is it mainly just explaining the mistake verbally? Thanks again for the detailed guidance!
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Keisha Williams
•@QuantumQuasar this is so reassuring to hear from someone who actually works in the field! I've been losing sleep over this mistake. One thing I'm curious about - you mentioned asking for the "certification corrections" department specifically. Is that different from just asking for a supervisor? I want to make sure I'm using the right terminology when I call so they transfer me to the most qualified person who can actually fix this. Also, when you say the payment processes in 3-5 business days after correction, does that include weekends or just weekdays? Trying to plan my budget around when I might actually see the money hit my account. Thanks so much for sharing your professional expertise with us!
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