EDD paid me full benefits after reporting new job but website glitched when entering hours - will this be considered fraud?
I'm freaking out about potentially being accused of EDD fraud when I was just trying to properly end my claim. Last week, I finally got a new position after 4 months of searching (thank goodness!). When certifying on UI Online, I indicated for the first week that 'I no longer need unemployment benefits' since I had accepted the job offer. For the second week, I honestly tried reporting my work and earnings - I checked 'I worked and earned money this week' but then hit a technical glitch where the system wouldn't let me input any hours or wages! I tried refreshing and going back multiple times, but the fields for entering hours/wages never appeared. Feeling stuck, I just submitted the certification as-is. Now checking my claim history, it shows $0 payment for the first week (expected), but for the second week, I received my FULL benefit amount ($650) with "$0 in reported earnings" listed. The system completely ignored that I'd selected the 'worked and earned money' box since I couldn't input the actual amounts! I don't want this extra money if I'm not entitled to it, and I'm terrified this will come back as fraud even though I tried to report correctly. Has anyone else experienced this website glitch? Should I call EDD? Will they just classify this as an overpayment I need to repay, or could they actually penalize me for fraud when their system malfunctioned?
17 comments
Madison King
This exact thing happened to me in February!!! The stupid website wouldn't let me enter my hours no matter WHAT I tried. I got paid for that week too and ended up having to repay it as an overpayment. It wasn't flagged as fraud or anything since it was clearly their system error. Call them ASAP though and report it yourself - that's what I did and it went smoothly. They set up a payment plan for me to return the $ over 6 months. Better to be proactive than wait for them to catch it!!!
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Vanessa Chang
•That's such a relief to hear it wasn't considered fraud in your case! I'll definitely call them right away. How long did it take you to actually get through to someone when you called?
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Julian Paolo
This is a known issue with the UI Online system that's been happening since they updated the website in January 2025. The problem occurs specifically when you're transitioning from full unemployment to partial or full employment. The best way to handle this is to contact EDD directly to explain the situation and request an adjustment to your certification. You should also document that you attempted to report your earnings correctly. Under California UI regulations, this would likely be classified as a non-fraud overpayment since you attempted to report correctly but were prevented by a technical issue. Non-fraud overpayments typically only require you to repay the excess amount without penalties. Keep in mind that if you don't report this proactively, it could potentially be flagged during their quarterly earnings review when they compare your reported wages with what your employer reports.
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Vanessa Chang
•Thank you for this detailed explanation! I'll definitely contact them right away. I've been trying to call the regular number but keep getting the "we're experiencing high call volume" message and then it hangs up. Is there a better number or time to call?
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Ella Knight
jus dont spend da money n ur fine... they'll figure it out evntually. its there mistake not yours
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Julian Paolo
•This is risky advice. EDD expects claimants to report overpayments proactively, even when the error is on their end. Not reporting it could potentially lead to complications during their quarterly review process.
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William Schwarz
Have you tried calling EDD yet? I had something similar happen last month - not exactly the same situation, but also a technical issue with reporting hours. I tried calling for TWO WEEKS straight and couldn't get through. The regular number is completely useless. After trying 67 times over multiple days (I counted!), I finally used Claimyr.com and got connected to an EDD rep in about 17 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep was actually super understanding about the system glitch and noted my account that I tried to report correctly. They said they'd process an adjustment to fix it. Much better than stressing about potential fraud accusations!
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Lauren Johnson
•Does this actually work? I'm in a similar situation (not the same issue but need to talk to EDD urgently) and I've been calling for days with no luck.
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William Schwarz
•Yes, it seriously works. I was skeptical too but was desperate after so many failed attempts. The service connected me quickly and I finally got my issue resolved. Worth it to avoid the endless redial game.
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Jade Santiago
This is a perfect example of why EDD's system needs a complete overhaul. Their 'modernization project' has actually made things worse in many ways. Here's what you need to do: 1. Document everything - take screenshots of your claim history showing you selected 'worked and earned money' 2. Submit a request for adjustment through your UI Online account using the Contact EDD feature 3. Explicitly state you tried to report earnings but the system didn't allow input of hours/wages 4. Call EDD (good luck with that!) to explain the situation 5. Keep the overpayment money in your account untouched until resolved The good news is that you clearly tried to report correctly, so this should be classified as a non-fraud administrative error. They'll likely just set up a repayment plan. The bad news is that EDD's cross-matching with employer reporting won't happen until next quarter, so this could hang over your head for months unless you proactively resolve it.
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Vanessa Chang
•Thank you for these specific steps! I just submitted the Contact EDD request with a detailed explanation. I've set aside the money and won't touch it. I'm still worried about how long it might take to resolve this though.
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Caleb Stone
i had somethin similar happen but i lost out on money insted of getting extra. my advise is wait for them to contact you. if u call them u might just confuse things more. there systems are all messed up and half the reps dont know what there doing anyway lol
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Madison King
•Nooo this is terrible advice! Always report overpayments right away! They WILL catch it eventually during their quarterly review and it looks much worse if you don't report it yourself. They'll be more likely to think you were trying to commit fraud if you stay quiet about it.
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Jade Santiago
To follow up on my earlier comment - I've heard from several clients that the UI Online input error for reporting work hours happens frequently when certifying for benefits in the same week you start a new job. It seems to be a programming issue where the conditional logic for displaying the hours/wages fields breaks when multiple status changes occur in the certification period. The good news is that EDD is aware of this issue, so they should handle it as an administrative error rather than potential fraud. The key is documentation and proactive reporting on your part.
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Vanessa Chang
•That makes a lot of sense - my situation fits that pattern exactly! I started the job mid-certification period. It's reassuring to hear EDD is aware of this issue and that it's happening to others too.
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Lauren Johnson
Whatever you do DO NOT SPEND THAT MONEY!! I had something similar happen (different glitch but same result), spent the money, then had to repay it all at once when they discovered the overpayment 3 months later. It was a nightmare! Just set it aside and consider it not yours.
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Vanessa Chang
•Definitely not touching the money! I've moved it to a separate account so I won't accidentally spend it. Thanks for the warning!
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