PA UC weekly certification mistake - answered 'yes' to absent from work when I meant 'no'

Ugh, seriously? I've been trying to call all morning and can't get through. Does anyone know if there's a specific number for corrections or do I just use the main UC number?

Thank you! I've been calling that number all morning but keep getting the busy signal. I'll keep trying. Do you know if this will delay my payment? I'm really worried about making rent this month.

This is actually a different issue than what the OP is asking about. Weekly certification errors can usually be fixed more quickly than initial application errors, especially if you can reach someone at the service center right away. It's important to be specific about what kind of mistake you made when asking for advice.

Does this actually work? I'm desperate at this point. Been trying to get through for my own issue (different from OP's but still need to talk to someone) for weeks now.

Yes, it worked for me! They basically keep calling for you using their system until they get through, then connect you when a rep picks up. Saved me days of frustration. My payment would have been super delayed otherwise.

You're not alone. The system definitely has limitations. The issue is partly security-related - they want to prevent people from changing answers after they've been submitted to avoid potential fraud. But I agree they could build in a short window (maybe 1 hour) where corrections are allowed.

Thank you for the explanation! I finally got through to someone after trying all day. They said exactly what you mentioned - that it created an 'issue' that needed review. They fixed it while I was on the phone and said my payment should only be delayed by 1-2 business days. Such a relief! And believe me, I'll double-check everything next time.

Yeah I finally did! After about 5 hours of trying. I used that Claimyr service someone mentioned above. Worth it to not spend another day stressing and hitting redial.

This is actually excellent advice. Taking screenshots of your answers before submitting is a great practice. Not only does it help you remember exactly what you submitted if there's an issue, but it can also be useful documentation if you need to discuss specific answers with a representative.

Thank you for mentioning the online messaging option! I didn't even know that existed. That's really helpful for people who can't get through by phone. Do you know if they respond faster during certain days of the week? I might need to use this for a different issue I'm having with my claim.

I've used the online messaging system several times and from my experience, they tend to respond faster on Tuesdays and Wednesdays - probably because Mondays are swamped with people who had weekend issues, and Thursdays/Fridays are busy with people trying to get things resolved before the weekend. I usually get responses within 24 hours when I message on Tuesday or Wednesday, but it can take up to 48 hours if I message on Monday or Friday. Just make sure to be really detailed in your message since you won't have the back-and-forth conversation like you would on a phone call.

Thanks for the timing tips! I'm dealing with a different certification error and have been struggling to get through. The 11:30am-12pm window is something I hadn't thought of - makes total sense that lines might be lighter during lunch. Also good point about having all your info ready beforehand. Nothing worse than finally getting through and then fumbling around for your confirmation number while the rep waits. Did they tell you roughly how long these fixes usually take to show up in the system after they make the correction?

This is so reassuring to hear! I'm new to filing weekly certifications and was worried I'd completely mess up my benefits with one wrong click. The fact that the rep told you it happens all the time makes me feel better about potentially making similar mistakes in the future. Quick question - when you called at 8am, did you get the busy signal at all or did it go straight to the hold queue? I'm trying to figure out the best strategy for when I need to call about issues.

When I called right at 8am, I got through to the hold queue immediately - no busy signal! I think the trick is calling literally right when they open. I had my phone ready and dialed at exactly 8:00:00am. After that, it was just a matter of waiting on hold for about 45 minutes, but at least I knew I was in line. If you call even 10-15 minutes later, you're more likely to hit the busy signals because everyone else has the same idea. Pro tip: have something to do while you wait on hold because 45 minutes feels like forever when you're stressed about your claim!