Need to repay NY unemployment overpayment but no instructions on how to pay?

Call them. Thats the only way to get an answer. But good luck getting through on the phone lines 😭

I was in the exact same situation last year. I solved it using this service called Claimyr (claimyr.com) - they called and waited on hold for me, then connected me with a live agent who processed my payment right away. Talking to a real human was the best way to handle it, and it saved me DAYS of frustration. Here's a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

Look at your online account portal. There should be a section for overpayments with instructions. If not, check your spam folder for emails from ny unemployment. They might have sent something that got filtered.

I had this exact same problem! The system is sooo messed up. They told me I owed $2200 but never sent instructions. I ended up having to mail a check to their main office with my claim ID number written in the memo line. You can find the address on their website. Make sure you get a tracking number and receipt when you mail it!!

They'll eventually take it from your tax refund if you don't pay it, but with interest and penalties. Best to handle it now. My coworker ignored an overpayment notice and they garnished his wages AND took his tax refund the next year.

OMG NY unemployment is the absolute WORST with communication! The same thing happened to me with a $900 overpayment. Here's what I did to finally solve it: First, I tried calling repeatedly but could never get through - their phone system is a nightmare. After wasting days trying to call with no luck, I used claimyr.com which got me connected to an actual person. Once I had a real human on the phone, they explained that I needed to: 1. Submit the payment through their online portal (which wasn't obvious at all) 2. Include my claim ID number with the payment 3. Request a receipt confirmation Without talking to someone directly, I would've never figured it out because nothing was explained in their notices. The agent I spoke with also put a note on my account showing I was actively trying to resolve the issue, which prevented any penalties while I was sorting it out. I was honestly shocked at how quickly it was resolved once I got through to someone. The whole process with the agent took maybe 15 minutes after weeks of frustration. DO NOT just mail a check without confirming the process first - I've heard horror stories of payments getting lost in their system and people being charged again.

I've heard they're doing a big system upgrade this summer so a lot of these notices are going out but the collection process is paused. You might not be able to pay it back until they finish the upgrade.

Did you ever certify while getting paid through a job? That's usually why overpayments happen.

If you don't have anything in writing don't pay anything! They need to send you official documentation with appeal rights. Could be a scam.

You can request a waiver if the overpayment wasn't your fault. Worth looking into before you pay anything.

whatever you do DONT ignore it because it will come back to haunt you. my roomate ignored his and they garnished 25% of his paycheck for like 6 months 😱

Pro tip: document EVERYTHING. Screenshot the overpayment notice on your portal, note down every time you try to contact them, and if you do make a payment keep all receipts for at least 5 years. NY unemployment is notorious for losing records of payments.

I'm dealing with something similar right now - got an overpayment notice but zero instructions on how to actually pay it back. It's been driving me crazy! From reading all these comments, it sounds like the best approach is to get someone on the phone to walk you through the process. The claimyr service that multiple people mentioned seems legit based on all the positive experiences shared here. I'm definitely going to try that since calling directly seems impossible. Also going to look into the waiver option someone mentioned - if the overpayment wasn't your fault, why should you have to pay it back? Thanks everyone for sharing your experiences, this thread is way more helpful than anything on the official NY unemployment website!

I went through this exact same nightmare last year! NY unemployment told me I owed $1,800 but gave me absolutely no way to pay it back. After months of stress and failed attempts to call, I finally got through using a service that waits on hold for you. Once I talked to an actual person, they walked me through the online payment process that wasn't obvious at all in the portal. The whole thing was resolved in one conversation after I'd been worrying about it for months. Don't let this drag on like I did - the longer you wait, the more penalties and interest can pile up. Getting a real human on the phone is honestly the only way to get clear instructions on how to handle the payment properly.

I'm going through the exact same thing right now! Got an overpayment notice for $1,200 back in March and it's now almost August with zero payment instructions. I've been checking my portal obsessively and there's literally nothing there about HOW to pay it back. Reading through all these comments, it sounds like talking to a real person is the only way to get this sorted out. I'm definitely going to try that claimyr service everyone's mentioning since the regular phone lines seem impossible. The stress of not knowing if penalties are building up is killing me! Thanks for posting this - at least now I know I'm not the only one dealing with this ridiculous system.

I'm dealing with this exact same frustrating situation! Got an overpayment notice for $875 back in April and absolutely ZERO instructions on how to pay it. I've been checking my portal constantly, called dozens of times with no luck getting through, and the stress is eating me alive. Reading through everyone's experiences here has been incredibly helpful though - sounds like getting a real person on the phone is really the only way to get clear guidance. I'm definitely going to try that claimyr service that so many people have mentioned since the regular phone system seems completely broken. It's insane that they can tell you that you owe money but then make it nearly impossible to actually pay it back! The thought of penalties and interest piling up while I'm stuck in limbo is giving me anxiety. Thanks everyone for sharing your stories - at least I know I'm not alone in this nightmare!

I'm in the EXACT same situation right now! Got an overpayment notice for $1,650 in March and it's now almost August with absolutely no payment instructions. I've been stressing about this for months, checking my portal daily and finding nothing. After reading all these comments, I'm convinced that getting someone on the phone is the only real solution. The claimyr service that everyone keeps mentioning sounds like exactly what I need - I had no idea something like that even existed! I've probably tried calling 30+ times over the past few months and never got through once. The anxiety of not knowing if penalties are building up in the background is horrible. I'm definitely going to try claimyr this week because I just want this resolved and off my mind. Thanks to everyone who shared their experiences - it's such a relief to know I'm not the only one dealing with this confusing mess of a system!