Need to repay NY unemployment overpayment but no instructions on how to pay?

Call them. Thats the only way to get an answer. But good luck getting through on the phone lines 😭

I was in the exact same situation last year. I solved it using this service called Claimyr (claimyr.com) - they called and waited on hold for me, then connected me with a live agent who processed my payment right away. Talking to a real human was the best way to handle it, and it saved me DAYS of frustration. Here's a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

Look at your online account portal. There should be a section for overpayments with instructions. If not, check your spam folder for emails from ny unemployment. They might have sent something that got filtered.

I had this exact same problem! The system is sooo messed up. They told me I owed $2200 but never sent instructions. I ended up having to mail a check to their main office with my claim ID number written in the memo line. You can find the address on their website. Make sure you get a tracking number and receipt when you mail it!!

They'll eventually take it from your tax refund if you don't pay it, but with interest and penalties. Best to handle it now. My coworker ignored an overpayment notice and they garnished his wages AND took his tax refund the next year.

OMG NY unemployment is the absolute WORST with communication! The same thing happened to me with a $900 overpayment. Here's what I did to finally solve it: First, I tried calling repeatedly but could never get through - their phone system is a nightmare. After wasting days trying to call with no luck, I used claimyr.com which got me connected to an actual person. Once I had a real human on the phone, they explained that I needed to: 1. Submit the payment through their online portal (which wasn't obvious at all) 2. Include my claim ID number with the payment 3. Request a receipt confirmation Without talking to someone directly, I would've never figured it out because nothing was explained in their notices. The agent I spoke with also put a note on my account showing I was actively trying to resolve the issue, which prevented any penalties while I was sorting it out. I was honestly shocked at how quickly it was resolved once I got through to someone. The whole process with the agent took maybe 15 minutes after weeks of frustration. DO NOT just mail a check without confirming the process first - I've heard horror stories of payments getting lost in their system and people being charged again.

I've heard they're doing a big system upgrade this summer so a lot of these notices are going out but the collection process is paused. You might not be able to pay it back until they finish the upgrade.

Did you ever certify while getting paid through a job? That's usually why overpayments happen.

If you don't have anything in writing don't pay anything! They need to send you official documentation with appeal rights. Could be a scam.

You can request a waiver if the overpayment wasn't your fault. Worth looking into before you pay anything.

whatever you do DONT ignore it because it will come back to haunt you. my roomate ignored his and they garnished 25% of his paycheck for like 6 months 😱

Pro tip: document EVERYTHING. Screenshot the overpayment notice on your portal, note down every time you try to contact them, and if you do make a payment keep all receipts for at least 5 years. NY unemployment is notorious for losing records of payments.